Client Success Coach Jobs in Chicago, IL (NOW HIRING)

Req ID: 384268 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Speciality Client Partner - Products - Retail, Logistics, Hospitality, Transformation (US-Remote) to join our team in Remote, USA.

At NTT DATA, we are seeking a Specialty Client Partner to drive strategic growth and transformation within Products - Retail, Logistics, Hospitality, Transformation or CPG/Distribution, with a strong emphasis on Data, Analytics, and AI-led innovation. This role is designed for a seasoned leader who can build trusted partnerships with payer executives while guiding organizations through increasingly complex, data-driven challenges. As a key advisor, you will help Product clients unlock the value of their data, advance AI-enabled capabilities, and modernize their technology landscape—delivering measurable outcomes that enhance operational efficiency, accelerate decision-making, and improve member experiences.

Key Responsibilities

• Establish and nurture long-term, strategic partnerships with clients through continuous engagement, gaining deep insight into their industry, challenges, and growth priorities
• Oversee the end-to-end delivery of client engagements, while identifying and driving new business opportunities and expansion initiatives
• Manage a $5M+ portfolio, with accountability for revenue growth, client satisfaction, and overall account performance
• Develop and execute account and business plans to achieve growth targets and expand client relationships
• Lead the deal-shaping process, delivering compelling presentations and value propositions to executive stakeholders
• Engage and influence C-suite and senior leadership to strengthen relationships and expand NTT DATA’s footprint
• Maintain a 50% utilization target while balancing delivery excellence with growth objectives
• Provide coaching and mentorship to team members, fostering the development of future leaders

Basic Qualifications

• 10+ years of experience within the professional services industry
• 10+ years of proven success in account or client management roles
• 8+ years of experience in P&L management, financial oversight, and deal structuring
• 8+ years of experience leading and developing delivery teams
• Bachelor’s degree or equivalent combination of education and experience
• Ability to travel 25%+ as needed

Preferred / Desired Experience

• Strong background in technical program management within enterprise environments, particularly data and analytics initiatives
• Proven track record of achieving high levels of client and employee satisfaction
• Expertise in developing and executing account strategies
• Experience across diverse environments, including Big 4 consulting and/or high-growth startup settings
• Demonstrated success in team leadership, mentorship, and talent development

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

NTT DATA  is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. 

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $179,000 - $354,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. 

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