Client Success Associate Jobs in Washington, DC (NOW HIRING)

Your future has many paths. Be ready for them all.Toffler Associates is a future-focused strategic advisory firm that works with both government and commercial clients. Our Future Proof® business consulting approach makes us unique in the industry, helping global leaders understand how future shifts impact current decisions and empowering them to take advantage of opportunities, manage risk, and create value.Our firm is seeking a Consulting Engagement Lead to join our growing team. This person will be working on strategic client projects, including those across the Department of War. In this role, you will oversee project planning, resource management, stakeholder engagement, and ensure the successful delivery of complex solutions. Additionally, you provide strategic insights that will contribute to business development initiatives. The expansion of client relationships and identification of new opportunities in your client mission area is critical to success in this role. With expertise in strategic analysis and risk planning, this person will manage project financials, budgeting, and forecasting, ensuring high-quality outputs that drive client success and organizational impact.Your impact will include:Providing strategic insights that will contribute to business development initiativesExpanding client relationships and identifying new opportunitiesAn expertise in analysis, strategy development and implementation, and risk planningEnsuring high-quality outputs that drive client success and organizational impactExperience developing robust project plans and continuously managing project financials, budgeting, and forecastingStrong acumen in scanning the broader organization, connecting dots across stakeholders, and identifying opportunities the client may not seeYou'll arrive equipped with:5+ years of management consulting experience, including executive-level client engagement and leadership of high-performing teamsCompetent in AI tools (Copilot, ChatGPT, Gemini) and able to use AI to accelerate analysis, workflows, prototypes, and deliverablesMust reside in or be willing to commute regularly within the Washington, DC metropolitan area; hybrid work environment anticipated, to include on-site and virtual locationsU.S. citizenship (the nature of our work with the federal government limits our hiring to U.S. citizens)Ability to obtain and maintain up to a top-secret security clearanceBachelor's degreePreferred Qualifications:Deep knowledge of the Defense Industrial Base, actors, issues, and leading commercial perspective to drive a unique point of viewStrategic thinker with strong systems thinking and first principles of reasoningAble to translate strategy to execution and own execution (work cross-functionally and across seniority levels within a client space to drive change, keeping relationships and culture in mind)Proven ability to bring structure to ambiguous and open-ended problemsStrong executive presence with the ability to command a room and engage senior clientsConfident facilitator able to guide discussions, manage conflict, and drive alignmentStrong storyteller capable of creating compelling narratives, insights, and recommendationsRelationship builder with strong client service orientationStrong analytical skills; comfortable with both quantitative and qualitative dataHighly organized; able to manage multiple workstreams, deliverables, and internal/external expectations; can manage upExperience with managing complex team structures and project budgetsKnowledge of key consulting frameworks and concepts (Mento Pyramid, MECE, Choice Cascade, 7S, Growth Share)Previous experience in a defense or commercial consulting firmExperience serving or working in a large corporate environment, including familiarity with strategy development and execution, organizational change, and processesExperience conducting qualitative and quantitative data analyticsTechnical Skills:Strong PPT and Excel skillsSkilled in Microsoft Power Platform (e.g., PowerBI, Power Automate, SharePoint)Growth Expectations:Able to identify, frame, and scope problems across all consulting disciplines: strategy, operations, human capital, security and resilience, technology and innovation readinessConfident engaging new people and building relationships across all levelsCreative in identifying pathways into organizations, buyers, and influencersComfortable shaping solution options and articulating value driversUnderstanding of the full sales lifecycle and able to assist in developing proposals, estimates, and statements of workWe'll equip you with:A flexible, agile, and employee-driven workplace that will enable you to thrive as a well-balanced professional A fundamentally collaborative team that places a premium on transparent leadership and diversity of experience and thoughtA community of lifelong learners dedicated to engaging in rewarding and meaningful workA culture committed to interpersonal connection that will encourage you to leverage your existing relationships and invest in new ones An environment that is unconditionally inclusive across the many characteristics that make us all uniqueCompetitive compensation and outstanding benefitsWhat sets Toffler Associates apart? We are thinkers and doers. We connect dots to see what others don't and act on what we see. Drawing from our namesake and founding legacy-world-renowned futurists Alvin and Heidi Toffler-we provide clients with a perspective and strategic approach they cannot find anywhere else. The Toffler Associates differentiator is our internal culture. When we say we are curious lifelong learners, we mean this ethos is baked into how we work. We successfully inspire our clients to speak truth to power because our own teams do it every day. We know how to help others engage in diverse thought because doing so is part of the Toffler Associates DNA. We are looking for big thinkers with a bias for action. If you are interested in embarking on a journey with us to hone your curiosity, push your skills to the next level, help drive the firm's growth, and make a lasting contribution to something bigger than yourself, we encourage you to apply. Toffler Associates, Inc. complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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