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Client Success Associate Jobs in Portland, TN (NOW HIRING)

Heritage Exposition Services

Sales Associate

Nashville, TN · On-site

$13.50 - $18.25/hr

Participate in client calls and presentations alongside senior sales team members * Build working ... success * Paid Time Off (Vacation, Sick & Paid Holidays) * Training & Professional Development

Heritage Exposition Services

Sales Associate

Nashville, TN · On-site

$13.50 - $18.25/hr

Participate in client calls and presentations alongside senior sales team members * Build working ... success * Paid Time Off (Vacation, Sick & Paid Holidays) * Training & Professional Development

Office Depot

Retail Part Time Store Associate

Lebanon, TN · On-site

$9.97/hr

... client satisfaction. The Store Associate will support a customer-centric environment, engagement ... We believe that the Store Associate role is essential in driving our store's success through ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Portland, TN

Client Success Associate information

See Portland, TN salary details

$16.8K

$48.1K

$84.4K

How much do client success associate jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client success associate in Portland, TN is $48,096.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $59,400.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Portland, TN? The most popular types of Client Success jobs in Portland, TN are:
What job categories do people searching Client Success Associate jobs in Portland, TN look for? The top searched job categories for Client Success Associate jobs in Portland, TN are:
What cities near Portland, TN are hiring for Client Success Associate jobs? Cities near Portland, TN with the most Client Success Associate job openings:
Client Success Associate jobs near you

Commercial Lines Client Advisor

Houchens Insurance Group Inc.

Bowling Green, KY • On-site

$43K - $58K/yr

Other

Medical, Dental, Vision

Re-posted 24 days ago

Job description

Description

Are you a motivated individual who is driven by a rewarding career?

Join our team in a role that will let your dedication propel you toward both personal and professional success.


What you will receive...

  • Unlimited growth based on your performance.
  • Ownership in the company in the form of stock via the Houchens Industries ESOP, the largest 100% owned company in the world.  
  • A long-term career with substantial development and advancement opportunities.
  • Opportunity to lead and operate within a production team model to ensure efficient operations and optimal output.
  • Comprehensive medical, dental, and vision plans and many more supplemental benefits.
  • Work-life balance
  • Plus, much more!

What is Houchens Insurance Group?

We are a 100% employee-owned company with a great culture and excellent benefits. We're big on growing and celebrating the talent that we hire. Houchens Insurance Group is dedicated to embodying the three fundamental pillars of service:

1. Clients

2. Co-owners

3. Communities

By placing equal emphasis on meeting the needs of our clients, fostering a supportive environment for our co-owners, and actively contributing to the betterment of our communities, we strive to create a positive and impactful experience for all.


Summary

Analyzes and answers requests by mail, telephone, or in person from policyholders or internal production and marketing personnel for information concerning insurance policies by performing the following duties.


Essential Duties and Responsibilities:

  • 50% Client/Policy Services: Provides daily service to and builds relationships with clients by managing phone calls and emails in a timely manner and attending meetings. 
  • 30% Renewal Marketing: Market groups with under $10,000 in revenue and no affiliation with a larger account prepare formal renewal presentations. 
  • 10% Teamwork
  • 10% Determination

Supervisory Responsibilities Directly supervises 1-2 Client Associates. Responsibilities include assigning and directing work to Client Associates.  

Requirements

Education and/or Experience 

At least seven years related insurance experience and/or training, preferably handling multi-line, large commercial accounts or equivalent combination of education and experience.


Certificates, Licenses, Registrations 

Must hold applicable state insurance license or have the ability to obtain such within 90 days of employment. Must be able to obtain insurance designations as set forth by the organization's education plan. 


Language Skills

Ability to read, analyze, and interpret the most complex documents, such as insurance policies. Ability to respond effectively to inquiries or service issues from company personnel and/or clients. Ability to speak and represent the company effectively before groups of customers.


Mathematical Skills 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 

 
To learn more about Houchens Insurance Group, visit us on LinkedIn. 


 #LI-AV1

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