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Client Success Associate Jobs in Palatine, IL (NOW HIRING)

Wolters Kluwer

Customer Success Associate

Chicago, IL

$37K - $63K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

YCharts

Customer Success Associate I

Chicago, IL · On-site

$55K - $65K/yr

Our SaaS platform combines powerful research, proposal generation, and client communication tools ... The Position We're looking for a Customer Support Associate I to join our Customer Success team.

YCHARTS INC

Customer Success Associate I

Chicago, IL · Hybrid

$55K - $65K/yr

Our SaaS platform combines powerful research, proposal generation, and client communication tools ... The Position We're looking for a Customer Support Associate I to join our Customer Success team.

YCharts Inc

Customer Success Associate I

Chicago, IL · On-site

$55K - $65K/yr

Our SaaS platform combines powerful research, proposal generation, and client communication tools ... The Position We're looking for a Customer Support Associate I to join our Customer Success team.

Epsilon

Lead, Client Leadership

Chicago, IL

Client Success : Drive measurable outcomes by implementing tailored solutions that address unique ... Develop and mentor associates to achieve their professional development goals, empowering them to ...

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Showing results 21-40

All JobsClient Success Associate JobsClient Success Associate Jobs in Palatine, IL

Client Success Associate information

See Palatine, IL salary details

$18.6K

$53.3K

$93.5K

How much do client success associate jobs pay per year?

As of Aug 16, 2026, the average yearly pay for client success associate in Palatine, IL is $53,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,800.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

What are the most commonly searched types of Client Success jobs in Palatine, IL?

The most popular types of Client Success jobs in Palatine, IL are:

What job categories do people searching Client Success Associate jobs in Palatine, IL look for?

The top searched job categories for Client Success Associate jobs in Palatine, IL are:

What cities near Palatine, IL are hiring for Client Success Associate jobs?

Cities near Palatine, IL with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Palatine, IL as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $53,260 per year, or $25.6 per hour.

Customer Success Associate

Wolters Kluwer N.V.

Chicago, IL • On-site

$37K - $63K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.
In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!
Responsibilities:

  • Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications
  • Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance
  • Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs
  • Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers
  • Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests
  • Develop and maintain positive working relationships with customers and other key partners
  • Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning
Qualifications:
  • Bachelor's degree from an accredited college/university or equivalent B2B client service experience
  • Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
Preferred Knowledge, Skills or Abilities:
  • Strong organizational, time management and multi-tasking skills
  • Ability to absorb product knowledge quickly and process information to apply to customer needs
  • Ability to make sound business decisions and exercise discretion and judgment
  • Experience generating add-on sales revenue preferred
  • Strong analytical and problem-solving skills
  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$37,700.00 - $63,200.00 USD
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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