Client Success Associate Jobs in Newton, MA (NOW HIRING)

Firm Description
Founded in 2001, Partners Capital is a Global Investment Office acting for distinguished endowments and foundations, senior investment professionals and prominent families across the globe. With $75B+ in assets under management, the firm constructs customized investment portfolios for its clients tapping into its deep network of partnerships with what we consider exceptional asset managers across all major asset classes. Clients include Syracuse University, Sesame Workshop, INSEAD Business School, New York's Metropolitan Opera, San Francisco Symphony, Eton College, Colorado College, several Oxford and Cambridge University Colleges, several family offices around the world, and senior executives from leading global investment firms. The firm employs more than 400 people across its eight offices located in Boston, New York, London, San Francisco, Paris, Singapore, Hong Kong and Dallas.
Partners Capital is diverse and inclusive, in people and in thought. Our meritocracy is enabled by fostering a truly inclusive and collaborative culture. We are proud to be an equal opportunity employer where diverse perspectives, backgrounds and experiences are valued.
Position Description
The Client Onboarding Associate located in Boston will be responsible for coordinating the onboarding and account opening for a range of clients, serving as a primary point of contact to new clients and to the Investment Teams managing client portfolios. The candidate will play a key role in maintaining Partners Capital's high standards and ensuring a positive client experience. This is a newly created position within our Client Operations team.
This role is client facing with both internal and external stakeholders, and thus a strong candidate will be comfortable interacting with clients and counterparties in a professional manner with a high attention to detail. At the onset, the individual will help to implement new procedures, leveraging existing processes and teams where they exist and creating new processes if needed. Over time the candidate will be expected to have a good understanding of different investing entity structures and the documentation associated with each, a good level of regulatory knowledge and familiarity with Partners Capital and our third-party processes.
This role is client facing with both internal and external stakeholders, and thus a strong candidate will be comfortable interacting with clients and counterparties in a professional manner with a high attention to detail.
The successful candidate will have a wide range of responsibilities in multiple areas and will be expected to be flexible and willing to do whatever it takes to contribute to the firm's continued success, including but not limited to:
Client Account Onboarding

• Work with members of the Business Development, Investment, Compliance, and Client Operations teams to onboard new client accounts.
  
  • Preparation of the Partners Capital investment advisory agreement and associated account opening documentation
  • Reviewing different client account structures and reviewing Know Your Client (KYC) documentation
  • Ensuring Anti-Money Laundering (AML) regulations are adhered to
  • Internal account set up and logging of client information
  • Client third party account set-up (e.g., custodian, brokerage)
  • Partners Capital client portal account set-up
  • Maintaining and logging all client documentation
  • Seamless hand-off to Client Service team once account opening is complete
  • Work with Portfolio Reporting team to coordinate client reporting requirements
• Work with the manager responsible for account onboardings to increase operational efficiency.
• Drive excellence in operations and client service across a range of Institutional and Private client relationships
• Manage operations communication externally with clients and their counterparties.
• Collaborate closely with internal stakeholders in managing client relationships (e.g. Business Development, Investment Team, Compliance)
• Maintain and update Onboarding checklist, KPI dashboard, and Onboarding database
• Respond to operations related RFP inquires and requests for prospective clients
• Assist with creating materials used in client meetings
• Assist with the population and development of internal client information databases.

Project and Strategic Initiatives

• Assess and make recommendations to improve processes and procedures
• Collaborate across the team and Firm to implement process improvement initiatives
• Support the management team with strategic and tactical onboarding team development projects

Key responsibilities will be regularly assessed and are subject to change from time to time based on the needs of the business. The individual may be required to work overtime as needed.
Qualifications / Attributes
The ideal candidate will have strong attention to detail, communication skills, and ability to multi-task in a fast-paced environment.

• Prior experience (2-4 years) in investment operations, investor relations, or onboarding experience is preferred
• Reporting experience and familiarity with different investment types (e.g., alternatives, private equity, daily traded strategies).
• Ability to multi-task and prioritize daily workloads while working efficiently and accurately
• Articulate self-starter with strong analytical and organizational skills
• Strong attention to detail
• High proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Excellent interpersonal, problem solving and communication skills
• High degree of integrity and professionalism
• Team player who is willing to do whatever it takes to contribute to the success of the business

Benefits and Compensation
Partners Capital is committed to being a great place to work. We are focused both on wellbeing and professional growth. You can expect professional development and career progression opportunities, competitive compensation, exceptional benefits, and a flexible "results-focused" working model. Our benefits package includes medical, dental, and vision insurance, short and long-term disability insurance, life insurance, flexible spending accounts, commuter benefits, paid time off and a 401(k) plan with employer matching. The Firm also supports global philanthropy via a charity program and volunteer day. In addition, we champion a variety of wellness and social events. We also support the pursuit of professional certifications such as the Chartered Financial Analyst (CFA), Chartered Alternative Investment Analyst (CAIA), etc.
Massachusetts requires Partners Capital to include a reasonable estimate of the base salary range for this role. This base salary range is specific to individuals applying to work in our Massachusetts office and takes into account a number of factors. A reasonable estimate of the base salary range for this role in Massachusetts is $65,000 - $80,000. The base salary offered will be determined on factors such as experience, skills, training, certifications, and education. Decisions will be determined on a case-by-case basis.
The base salary is one element of our competitive compensation package. In addition to the base salary, this position may be eligible for performance-based incentives.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.