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Client Success Associate Jobs in Gilroy, CA (NOW HIRING)

City Wide Property Services, Inc.

Be Seen First

Commercial Account Manager

San Jose, CA · On-site

$70K - $90K/yr

... client success, facilities services, property management, commercial maintenance, landscaping ... Associate degree in business, sales, or a related field preferred. Company Description At City Wide ...

City Wide Property Services, Inc.

Be Seen First

Commercial Account Manager

San Jose, CA · On-site

$70K - $90K/yr

... client success, facilities services, property management, commercial maintenance, landscaping ... Associate degree in business, sales, or a related field preferred. Company Description At City Wide ...

Craft

Food & Beverage Associate

San Jose, CA · On-site

South Bay Crafty's Food & Beverage Associates are the face of our in-office Concierge pantry ... shared success. * Autonomy: Autonomy empowers client operations team members to act decisively ...

Skin Laundry

Sales Associate

Campbell, CA · On-site

$20/hr

Ensure client check-in/out accuracy and satisfaction follow-through. Operational Execution ... We believe that success comes from working alongside a People Leader who is there to support and ...

Skin Laundry

Sales Associate

Campbell, CA · On-site

$20/hr

Ensure client check-in/out accuracy and satisfaction follow-through. Operational Execution ... We believe that success comes from working alongside a People Leader who is there to support and ...

BSI Group

Associate QMS Auditor

San Jose, CA · On-site

... success of our clients. Join a company where diversity, inclusion, and growth are at the heart of ... Provide clear and constructive feedback to ensure client understanding of audit results and ...

Modern Family Law

Associate Attorney

San Jose, CA

$120K - $160K/yr

Direct client contact. * The ability to truly develop substantive litigation skills early in your ... Work collaboratively within a team-oriented setting, ensuring collective success. Mandatory Notices ...

Modern Family Law

Associate Attorney

San Jose, CA · On-site

$120K - $160K/yr

Direct client contact. * The ability to truly develop substantive litigation skills early in your ... Work collaboratively within a team-oriented setting, ensuring collective success. Mandatory Notices ...

Modern Family Law

Associate Attorney

San Jose, CA · On-site

$120K - $160K/yr

Direct client contact. * The ability to truly develop substantive litigation skills early in your ... Work collaboratively within a team-oriented setting, ensuring collective success. Mandatory Notices ...

Office Depot

Retail Part Time Store Associate

Los Gatos, CA

$17.75 - $20.50/hr

... client satisfaction. The Store Associate will support a customer-centric environment, engagement ... We believe that the Store Associate role is essential in driving our store's success through ...

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Showing results 21-40

All JobsClient Success Associate JobsClient Success Associate Jobs in Gilroy, CA

Client Success Associate information

See Gilroy, CA salary details

$19.6K

$56.1K

$98.4K

How much do client success associate jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client success associate in Gilroy, CA is $56,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $69,300.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Gilroy, CA? The most popular types of Client Success jobs in Gilroy, CA are:
What are popular job titles related to Client Success Associate jobs in Gilroy, CA? For Client Success Associate jobs in Gilroy, CA, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Gilroy, CA look for? The top searched job categories for Client Success Associate jobs in Gilroy, CA are:
What cities near Gilroy, CA are hiring for Client Success Associate jobs? Cities near Gilroy, CA with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Gilroy, CA as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $56,078 per year, or $27 per hour.

Service Delivery Manager (Bilingual Required - Eng/Span) - MultiPro Property Solutions

Valet Living, LLC

San Jose, CA • On-site

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Valet Living rating

6.4

Company rating: 6.4 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

60th of 90 rated recycling and waste

Job description

Own Service Delivery. Drive Results. Grow Your Career.
We're looking for a Bilingual Service Delivery Manager (SDM) who takes pride in execution, ownership, and delivering outstanding service. In this role, you'll be responsible for the day-to-day delivery of Make Ready and Repair & Maintenance services across a designated portfolio of apartment communities.
You'll oversee field operations, manage independent contractors, ensure quality and safety standards are met, and serve as a key point of contact for clients when it comes to service delivery. If you thrive in the field, enjoy solving problems in real time, and know how to keep people, schedules, and quality aligned, this is a role where you can make a real impact.
Compensation & Work Environment Details
  • Pay Range: $70,500 - $75,000
  • Bonus: 10% annual target bonus (paid quarterly)
  • Schedule: Full-time
  • Work Environment: Field-based role with daily onsite presence
  • Travel: Required within assigned territory

What You'll Do
Daily Service Delivery & Site Management
  • Oversee daily Make Ready, Repair & Maintenance, and select construction services across assigned apartment communities.
  • Ensure work is completed on time, meets quality standards, and aligns with client expectations.
  • Build and manage daily schedules using the designated work order management system.
  • Source, select, and dispatch qualified independent contractors to meet service demand.
  • Conduct daily site visits to confirm job status, quality, and compliance.
  • Maintain consistent communication with clients and contractors regarding job details and progress.
  • Ensure contractors close work orders through the mobile app with required completion photos.
  • Close out completed work orders to support timely contractor payment and accurate client billing.
  • Coordinate follow-up repairs, touch-ups, and return visits as needed.
  • Manage service issues and escalations, partnering with leadership when required.
  • Achieve key service delivery KPIs such as go-back rates, work order turnaround, contractor app usage, and client retention.

Safety & Quality Assurance
  • Enforce safety standards and protocols across all job sites.
  • Identify and address unsafe conditions; escalate unresolved safety concerns promptly.
  • Ensure incident reporting is completed accurately and on time.
  • Monitor performance metrics and implement corrective actions to maintain service quality.
  • Recommend process improvements that enhance efficiency, consistency, and customer satisfaction.

Independent Contractor Management
  • Proactively recruit, evaluate, and onboard qualified independent contractors.
  • Clearly communicate client requirements, job scope, and performance expectations.
  • Anticipate contractor capacity needs and address shortages before they impact service.
  • Support contractor onboarding and compliance processes as needed.

Client & Property Relationships
  • Support new community launches by conducting property walks with Maintenance Directors and Client Success Managers.
  • Align on job scope, service standards, pricing, and change order processes.
  • Serve as the primary point of contact for service-related questions and escalations.
  • Build strong, trust-based relationships with onsite property teams.
  • Educate clients and property staff on MultiPro service offerings to drive adoption and satisfaction.

Team Support & Collaboration
  • Provide guidance and support to less experienced Service Delivery Managers.
  • Partner with Client Success Managers to resolve daily operational challenges.
  • Collaborate with internal teams including Finance, HR, Marketing, Operations, and IT to support branch goals.

Continuous Improvement & General Responsibilities
  • Communicate escalated risks or service concerns to leadership in a timely manner.
  • Identify opportunities to improve service delivery and operational processes.
  • Take on additional responsibilities as needed, demonstrating flexibility and ownership.

What We're Looking For
  • Service Operations Experience: 5+ years managing services in a high-volume, transactional service environment.
  • Field Leadership: Proven experience directing independent contractors and managing onsite service delivery.
  • Language Skills: Bilingual (English/Spanish) required.
  • Customer-Focused: Strong commitment to service excellence and client satisfaction.
  • Organized & Analytical: Able to manage multiple priorities, analyze issues, and implement solutions.
  • Relationship Builder: Comfortable working directly with onsite decision-makers and field partners.
  • Problem-Solver: Calm under pressure and adaptable to changing priorities.
  • Tech-Savvy: Experience with CRM and work order management platforms; Salesforce preferred.
  • Subcontractor Recruiting: Experience sourcing and onboarding service contractors.
  • Education: High school diploma or GED required; associate degree or higher preferred.

Physical & Job Requirements
  • Ability to travel within the assigned territory using a personal vehicle.
  • Ability to walk properties, including stairs and large outdoor areas.
  • Comfortable working outdoors in varying weather conditions.
  • Valid driver's license.
  • Flexibility to work irregular hours based on business needs.

Why You'll Love Working with Us:
Work hard, grow fast. At MultiPro Property Solutions, we recognize talent, reward ambition, and promote from within. If you're looking for a place where effort leads to opportunity, innovation is encouraged, and leadership is earned, you've found it.
Comprehensive Benefits:
  • Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
  • Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
  • Flexible Time Off: No preset accruals-manage your time and work-life balance your way, plus 10 company-paid holidays.
  • Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
  • Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.
The application window is anticipated to close 60 days from the date the job is posted.
If you're ready to lead from the front, take ownership of outcomes, and grow your career in field operations, apply today.
Are you a current Valet Living employee? If so, click here to apply.
MultiPro Property Solutions is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

What Valet Living employees say

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About Valet Living

Sourced by ZipRecruiter

Valet Living is the largest nationally recognized full-service amenities provider to the multifamily housing industry, performing more than 470 million amenity services annually, encompassing 1.8 million apartment homes in 40 states. Valet Living uses specialized technology that empowers its trusted associates to deliver standard-setting amenities in communities where people want to live. Valet Living has been setting the standard for residential living since 1995 and has been proven to increase property value. Valet Living is a portfolio company of the private equity group GI Partners.

Industry

Real estate

Company size

5,001 - 10,000 Employees

Headquarters location

Tampa, FL, US

Year founded

1995

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