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Client Success Associate Jobs in Edmonton, AB (NOW HIRING)

Colliers

Associate, Debt Advisory

Edmonton, AB

Accelerate your success at Colliers. Why Colliers? As one of Canada's leading commercial real ... Prepare financing proposals and client-facing materials * Maintain lender databases, track mandates ...

Colliers

Associate, Debt Advisory

Edmonton, AB

Accelerate your success at Colliers. Why Colliers? As one of Canada's leading commercial real ... Prepare financing proposals and client-facing materials * Maintain lender databases, track mandates ...

Sherwin-Williams

Store Associate

Edmonton, AB · On-site

This position is essential to the success of our retail stores. Store Associates work closely with ... and ensure maximum client satisfaction as well as stay up-to-date with product features and ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Edmonton, AB

Client Success Associate information

See Edmonton, AB salary details

$14K

$46.5K

$74.5K

How much do client success associate jobs pay per year?

As of Jul 18, 2026, the average yearly pay for client success associate in Edmonton, AB is $46,526.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $54,500.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Edmonton, AB? The most popular types of Client Success jobs in Edmonton, AB are:
What job categories do people searching Client Success Associate jobs in Edmonton, AB look for? The top searched job categories for Client Success Associate jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Client Success Associate jobs? Cities near Edmonton, AB with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Edmonton, AB as of July 2026, with employment types broken down into 1% As Needed, 61% Full Time, 35% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,526 per year, or $22.4 per hour.

Service Associate, Personal Insurance

Acera Insurance

Edmonton, AB • On-site

Other

Posted 28 days ago

Job description

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

  

Our people are:

  • Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
  • Empowered with a sense of accountability and autonomy to take ownership of their work.
  • Treated with respect and act with integrity by putting clients, colleagues, and community first.
  • Recognized for their achievements and celebrate festivities, big and small, to make work fun.

  

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance's success - which they make possible.

  

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

SERVICE ASSOCIATE, PERSONAL INSURANCE

 

The Service Associate, Personal Insurance is an important part of the Personal Insurance team. Working closely with a team of Client Advisors, the Service Associate reviews and screens new insurance applications, ensures accurate entry of information into insurance portals, processes renewals, policy changes, cancellations and reinstatement, records and communicates changes, bills accounts, and maintains strong working relationships with brokers. This role does not require prior insurance experience, but strong excel and word skills, high attention to detail and an ability to manage/prioritize tasks to balance a busy workload. The keys to success in this role include having strong computer skills, the ability to work collaboratively as part of a team, and the commitment to staying organized in a busy environment with changing priorities. 

LOCATION AND STATUS 

  • Calgary, Edmonton, Fort McMurray, or Sylvan Lake, AB
  • Full-time, permanent 

QUALIFICATIONS 

  • Insurance experience is considered an asset
  • Experience in an office environment
  • Strong excel and word skills as well as a confident user of the Microsoft Office Suite of products, familiar with office technology such as scanners and copiers. 
  • Experience with insurance document management software is considered an asset 

VALUES & COMPETENCIES 

  • High degree of professionalism and integrity 
  • Self-starter with strong organizational ability 
  • Critical thinker with strong attention to details 
  • Flexible and adaptable with proven problem-solving skills 
  • Works well within a team and independently 

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people's strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply. 

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