Client Success Associate Jobs in Chevy Chase, MD

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.  

The Role in Brief:

Launch Consultant, Senior Associate

The Launch Consultant supports the successful implementation and adoption of EAB’s Navigate360 and related student success technologies. This role combines project management, partner consultation, and change management support to help institutions operationalize student success strategies and achieve measurable outcomes aligned with their goals. The Senior Associate partners closely with institutional stakeholders and internal cross-functional teams to guide implementations from project kickoff through go-live and early adoption. This role plays a critical part in ensuring launches remain organized, collaborative, and outcome-oriented while helping partners navigate process change, workflow design, and technology adoption. This position is ideal for a highly organized and consultative professional who thrives in collaborative environments, enjoys solving complex operational challenges, and is motivated by improving student success outcomes through technology and process improvement.

This position may be based in Washington D.C.; Richmond, VA; or is open to remote employment within the continental United States (with a preference to East Coast or willingness to work East Coast hours).

Primary Responsibilities:

Support and Execute Partner Launches

• Manage and support implementation activities for EAB’s Navigate360 platform and related student success technologies from project initiation through go-live.
• Coordinate project timelines, deliverables, and milestones to ensure successful and timely implementation outcomes.
• Maintain detailed launch plans and proactively identify risks, dependencies, or implementation challenges.
• Partner with institutional stakeholders to support workflow design, implementation planning, and adoption readiness.

Partner Consultation and Change Management

• Develop an understanding of institutional goals, advising models, and student success priorities to support effective technology adoption.
• Facilitate partner discussions, trainings, and implementation meetings in collaboration with internal and external stakeholders.
• Analyze advising and student support workflows to identify opportunities for operational improvement and effective platform integration.
• Support campus change management efforts by helping partners build readiness, drive engagement, and encourage sustained platform adoption across advising and student support teams.

Cross-Functional Collaboration

• Collaborate with internal teams including Strategic Leaders, Product, Engineering, Data Services, and Partner Success to support partner needs and implementation success.
• Serve as a day-to-day point of coordination for implementation activities, helping ensure alignment between institutional priorities and project execution.
• Escalate implementation risks, blockers, or partner concerns appropriately and contribute to solution development.

Continuous Improvement and Operational Excellence

• Contribute feedback and insights to improve launch processes, implementation resources, and partner experience.
• Support development and refinement of enablement materials, templates, and training resources.
• Maintain accurate project documentation and communicate implementation progress clearly to internal and external stakeholders.
• Adapt effectively to evolving priorities and bring structure and follow-through to complex projects.

Basic Qualifications:

• Bachelor’s degree required.
• 3-5+ years of professional experience
• Experience in consulting, client success, project management, implementation, higher education, or a related field preferred.
• Demonstrated ability to manage multiple priorities and coordinate projects in fast-paced environments.
• Strong written and verbal communication skills, including experience facilitating meetings, trainings, or stakeholder discussions.
• Analytical thinking and problem-solving skills with the ability to synthesize information and support operational decision-making.
• Ability to build collaborative working relationships with internal and external stakeholders.
• Experience supporting organizational change, process improvement, or technology adoption initiatives preferred.
• Willingness to travel up to 30% domestically (varies by product).
• Valid driver’s license required.

Ideal Qualifications:

• Familiarity with student success technologies, student information systems, or advising workflows; Navigate360 experience preferred.
• Experience coordinating technology implementations or SaaS onboarding initiatives.
• Demonstrated ability to manage competing priorities while maintaining strong attention to detail and execution quality.
• Comfort operating in evolving or ambiguous environments with a proactive and solutions-oriented mindset.
• Experience collaborating across technical and non-technical teams to support successful outcomes.
• Ability to communicate effectively with a range of stakeholders, including institutional leadership, advising teams, and technical administrators.
• Interest in student success strategy, academic advising, retention initiatives, or higher education operations.
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary range for this role is $49,500 - $72,500 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation 
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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