ZipRecruiter

Log In

1

Client Success Associate Jobs in Gaithersburg, MD

Colorwave Inc

Client Success Associate

Washington, DC · On-site

Client Success Associate Founded in 2009, Zest AI has been pioneering innovative AI technology with a mission to expand credit access to create opportunities for more Americans to pursue their ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

Bachelor's or Associate's degree preferred. * Minimum of three (3) years of relevant experience in client success, account management, customer experience, or a related role, or an equivalent ...

Moore DM Group LLC

Manager, Client Success

Lanham, MD · On-site

$65K - $75K/yr

Partner with the Associate Vice President of Client Success to support the execution of client strategies, contractual obligations, and account objectives. * Build and maintain positive working ...

Moore

Manager, Client Success

Lanham, MD · On-site

Partner with the Associate Vice President of Client Success to support the execution of client strategies, contractual obligations, and accountobjectives. * Build andmaintainpositive working ...

Aramark

Customer Success Consultant

Rockville, MD · On-site

We are hiring a Customer Success Associate to support our small to mid-size clients in harnessing ... Facilitate client's official connection with suppliers and resolve any client issues. * Schedule ...

Aramark

Customer Success Consultant

Rockville, MD · On-site

We are hiring a Customer Success Associate to support our small to mid-size clients in harnessing ... Facilitate client's official connection with suppliers and resolve any client issues. * Schedule ...

Aramark

Customer Success Consultant

Rockville, MD

We are hiring a Customer Success Associate to support our small to mid-size clients in harnessing ... Facilitate client's official connection with suppliers and resolve any client issues. * Schedule ...

next page

Showing results 1-20

All JobsClient Success Associate JobsClient Success Associate Jobs in Gaithersburg, MD

Client Success Associate information

See Gaithersburg, MD salary details

$20K

$57.3K

$100.5K

How much do client success associate jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client success associate in Gaithersburg, MD is $57,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $70,800.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Gaithersburg, MD? The most popular types of Client Success jobs in Gaithersburg, MD are:
What are popular job titles related to Client Success Associate jobs in Gaithersburg, MD? For Client Success Associate jobs in Gaithersburg, MD, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Gaithersburg, MD look for? The top searched job categories for Client Success Associate jobs in Gaithersburg, MD are:
What cities near Gaithersburg, MD are hiring for Client Success Associate jobs? Cities near Gaithersburg, MD with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Gaithersburg, MD as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $57,254 per year, or $27.5 per hour.

Client Success Associate

Colorwave Inc

Washington, DC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Client Success Associate

Founded in 2009, Zest AI has been pioneering innovative AI technology with a mission to expand credit access to create opportunities for more Americans to pursue their financial goals. Zest AI is transforming the $17 trillion US consumer credit market by delivering AI technology that helps lenders identify creditworthy borrowers overlooked by traditional methods, while leveling the playing field so financial institutions of all sizes can harness AI to provide better lending experiences.

With over 50 issued and pending patents across automation, accuracy, performance, and model explainability, Zest AI is a leader in financial technology, providing financial institutions with AI tools that create a more resilient US financial system and a stronger U.S. economy. With over 600 active AI models, financial institutions rely on Zest AI's comprehensive suite of solutions spanning marketing, underwriting, fraud detection, lending intelligence, and more to make smarter lending decisions while improving profitability. This US-based technology as a service company is headquartered in Los Angeles, California.

Zest is hiring for a Client Success Associate to help us drive through our next phase of growth. Client Success Associates at Zest AI are on the front-line with our clients, leading all aspects of our engagements with banks, credit unions, and specialty lenders. Pairing razor-sharp business acumen with client relationship-building skills and working with our world-class teams of engineers and product managers, data scientists, and business analysts, Client Success Associates put the pieces together to deliver major business value from artificial intelligence / machine learning for our clients. This can be either a hybrid role, in the greater Burbank, CA area, or a remote role, sited anywhere in the continental United States.

In this role you will:

  • Be accountable for successful client engagements
  • Collaborate with a team of data scientists and analysts building machine learning models to demonstrate the technology's business value
  • Drive client-specific partnership strategy, in deep collaboration with our business development and sales organizations, by knowing the client organization inside and out
  • Lead communication of engagement results to both the client executive team and internally to Zest
  • Coordinate internally with Zest executives and product and technology leadership to ensure client needs are met by our product offerings

We are looking for:

  • 2-5 years of experience with complex, data-driven problem solving, with demonstrated ability to lead teams and drive large projects. Consulting experience a plus, as is customer success experience (supporting a technology offering)
  • Bachelor's Degree in analytical/quantitative field
  • Top 1% quantitative analytics skills
  • Strong interpersonal, leadership, and communication skills; a proven aptitude for building and maintaining strong relationships. Passion for engaging with clients and delivering value to our partners
  • Ability to work in a fast-paced, collaborative environment
  • A results-oriented, highly self-motivated, can-do, and quick-to-learn personality
  • Must have a reliable internet connection and a dedicated home office

Perks and benefits

All Zestys experience:

  • The opportunity to join a mission-focused company
  • People – the best part of Zest
  • Robust medical, dental and vision insurance plans
  • Annual bonus plan participation
  • 401(k) with generous match
  • Employee Awards and Recognition
  • 11 company holidays
  • Winter break (office closed between Christmas Eve and New Year's Day)
  • Unlimited vacation time
  • Employee Resource Groups and Diversity, Equity, and Inclusion forums
  • Generous family leave policy (12 week maternity leave / 6 week paternity leave)
  • Phone and internet allowance
  • Employee gatherings, including quarterly Town Hall meetings

Our Burbank, CA area, hybrid model (typically 1 day/week) Zestys also enjoy:

  • Complimentary daily lunches from LA's best restaurants and a fully stocked kitchen
  • Beautiful, modern, dog-friendly office with lounge and gaming areas
  • Complimentary manicures, pedicures, and mindfulness sessions
  • Reimbursable membership to the onsite gym
  • Company happy hours, social events, outings, volunteer opportunities and much more!
  • Onsite car wash service

About Zest AI:

Creating a diverse and inclusive culture where all are welcomed, valued, and empowered to achieve our full potential is important to who we are and where we're headed in the future. We know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together. Zest is committed to diversity, equity, and inclusion and encourages professionals from underrepresented groups in technology and financial services to apply.

Our core values are Collaboration, Communication, Client-centricity, Bias for Action, and Heart.

Apply