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Client Success Analyst Jobs in Montgomery, AL (NOW HIRING)

Premier Tech

After-Sales Service Manager

Montgomery, AL · On-site

$75 - $110/hr

Monitor and analyze performance indicators to improve customer experience and financial ... client success manager, help desk, etc. * Leverage your team's field presence to fuel growth ...

Jimmy Jazz

Instructor, Leadership Studies

Montgomery, AL · On-site

$70 - $100/hr

... data analytics platforms. If you're passionate about solving complex challenges and shaping the ... With 70+ prime contracts and a proven record of client success, APV continues to grow -- and we're ...

EOS

Inventory Analyst (Montgomery, AL)

Montgomery, AL · On-site

$65K - $75K/yr

Track and account for all client-owned test devices and equipment (e.g., EXFO units, OTDR testers ... At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our ...

New

EOS

Inventory Analyst (Montgomery, AL)

Montgomery, AL

$65K - $75K/yr

Track and account for all client-owned test devices and equipment (e.g., EXFO units, OTDR testers ... At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our ...

New

EOS

Inventory Analyst (Montgomery, AL)

Montgomery, AL · On-site

Track and account for all client-owned test devices and equipment (e.g., EXFO units, OTDR testers ... At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our ...

New

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Client Success Analyst information

See Montgomery, AL salary details

$16

$25

$39

How much do client success analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for client success analyst in Montgomery, AL is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $28.56 per hour, depending on experience, location, and employer.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Montgomery, AL?

For Client Success Analyst jobs in Montgomery, AL, the most frequently searched job titles are:

What job categories do people searching Client Success Analyst jobs in Montgomery, AL look for?

The top searched job categories for Client Success Analyst jobs in Montgomery, AL are:

What cities near Montgomery, AL are hiring for Client Success Analyst jobs?

Cities near Montgomery, AL with the most Client Success Analyst job openings:

Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Montgomery, AL as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $52,659 per year, or $25.3 per hour.

Management Liability Practice Leader

Insurance Office of America

Montgomery, AL • On-site

Full-time

Posted 13 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 315 rated insurance

Job description

Description

Job Description:

Title: Management Liability Practice Leader 


Fully Remote |The ideal candidate will bring 5-10 years of Management Liability experience with a large national retail brokerage. This individual will play a key role in developing and executing complex account strategies, supporting the firm's Private Equity practice, and driving Management Liability product initiatives and market campaigns.
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 
About the Role: The Management Liability Practice Leader is responsible for developing and executing a best-in-class value proposition addressing the diverse management liability needs of IOA clients, including Directors & Officers Liability, Employment Practices Liability, Fiduciary Liability, Crime, and Kidnap & Ransom coverages. This role serves as IOA’s national subject matter expert, partnering with Producers, Account Managers, and leadership to deliver innovative coverage solutions, risk management strategies, market expertise, and consultative guidance that support client success and organizational growth. 
 
Key Responsibilities: 

  • Practice Leadership: Lead the development and execution of IOA’s Management Liability practice strategy, ensuring a differentiated and competitive market presence. 

  • Carrier & Market Strategy: Evaluate carrier appetites, market conditions, industry trends, and product offerings to identify optimal solutions for client needs. 

  • Coverage Consulting: Provide expert guidance on Directors & Officers, Employment Practices Liability, Fiduciary Liability, Crime, Kidnap & Ransom, and related management liability coverages. 

  • Coverage Analysis & Placement Support: Deliver coverage recommendations through market navigation, policy analysis, form comparison, RFP support, and proposal development. 

  • Risk Management Solutions: Design and implement service and risk management strategies that enhance client outcomes and differentiate IOA in the marketplace. 

  • Analytics & Benchmarking: Partner with IOA’s Data team to develop benchmarking tools, quantitative analytics, and assessment capabilities that support data-driven decision-making. 

  • Content & Thought Leadership: Oversee Management Liability content and educational resources across digital, print, social media, industry publications, associations, and internal platforms. 

  • Sales Support: Partner with Producers on business development opportunities, providing technical expertise and strategic guidance for complex client engagements. 

  • Client Advisory: Participate in select client meetings as a subject matter expert, delivering strategic consultation and guidance on complex management liability exposures. 

  • Stakeholder Collaboration: Work closely with Producers, Account Teams, carrier partners, and internal departments to support client service excellence and practice growth. 

  • Market Intelligence: Maintain awareness of emerging risks, regulatory developments, market conditions, and coverage innovations that impact management liability programs. 

  • Process Improvement: Identify and implement best practices, service enhancements, and operational improvements that strengthen practice performance and scalability. 

  • Technical Expertise: Maintain a high level of management liability knowledge and provide ongoing guidance to internal teams regarding market trends, products, and coverage strategies. 

  • Professional Development: Continuously strengthen industry expertise and remain current on evolving management liability products, risks, and market conditions. 

  • Champion IOA Values: Demonstrate integrity, leadership, accountability, and professionalism in all interactions. 

 
Ideal Candidate Qualifications: 

  • 5–10+ years of Management Liability experience as an underwriter, broker, producer, or combination thereof 

  • Deep expertise in Directors & Officers, Employment Practices Liability, Fiduciary Liability, Crime, and related executive risk coverages, including carrier markets, coverage structures, policy language, and risk management strategies 

  • Active Property & Casualty License or ability to obtain within six months of hire 

  • Proven consultative, client advisory, and business development experience with the ability to influence internal and external stakeholders 

  • Exceptional analytical, strategic thinking, problem-solving, and relationship management skills 

  • Outstanding verbal, written, and presentation communication skills 

  • Proficiency in Microsoft Office applications and insurance technology platforms 

  • Exceptional personal character 

 
What We Offer: 

  • Highly competitive pay rate based on relevant work experience. 

  • Compensation for travel and mileage. 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is $150,000 to $200,000+ per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What Insurance Office Of America employees say

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