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Client Success Analyst Jobs in Rhode Island (NOW HIRING)

Stifel

Client Service Associate

Middletown, RI

$41K - $62K/yr

Let's talk about how you can find your place here at Stifel, where success meets success . Under ... analysts, project managers, marketing specialists, developers, bankers, operations associates ...

Usherwood Office Technology

Director of Sales

Warwick, RI · On-site

... client success. At Usherwood, we are dedicated to empowering our clients and each other. With real ... Analyze market trends, competitive activity, and emerging technologies to inform strategy * Report ...

Usherwood Office Technology

Director of Sales

Warwick, RI · On-site

... client success. At Usherwood, we are dedicated to empowering our clients and each other. With real ... Analyze market trends, competitive activity, and emerging technologies to inform strategy * Report ...

CSAA

Insurance Analyst III - Remote

Carolina, RI · On-site

$20 - $27.50/hr

Step into a role where you can contribute to our shared success through meaningful work. We are ... Performs complex analysis of data for assigned client group and how it relates to overall ...

Husch Blackwell LLP

Procurement Analyst

Providence, RI · Hybrid

... Client Service, and Innovation. If you are a motivated professional looking for a long-term fit ... Documented success in managing projects from inception to completion, effectively prioritizing ...

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Client Success Analyst information

See Rhode Island salary details

$16

$25

$38

How much do client success analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for client success analyst in Rhode Island is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $28.27 per hour, depending on experience, location, and employer.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Rhode Island?

For Client Success Analyst jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Client Success Analyst jobs in Rhode Island look for?

The top searched job categories for Client Success Analyst jobs in Rhode Island are:

Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Rhode Island as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $52,147 per year, or $25.1 per hour.

Mid-Market Client Partner

Franklin Covey

Providence, RI • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We give strategy the human edge™.

FranklinCovey ( NYSE: FC ) is the world’s most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries.

To learn more, visit franklincovey.com.

Title: Mid-Market Client Partner

Global Title: Client Partner - Major Market

Division & Department: Enterprise Client Success

Status: Full-Time Exempt

Reports to: Managing Director, Major Accounts

Location: Remote – Anywhere in the contiguous United States

Compensation: Anticipated compensation for this position is an OTE of 120-155k* split 60/40 between base/commission.

Date Posted: 7/16/2026**

Job Summary

As the Major Market Account Manager, you will focus on cultivating, nurturing, and expanding relationships with our existing clients, specifically with organizations that employ between 500 and 5,000 individuals. Your primary goal will be to drive revenue growth by identifying and pursuing opportunities for upselling and cross-selling our products and services, as well as overseeing and closing contract renewals to ensure long-term client satisfaction. The ideal candidate will have a strong understanding of Major Market level client needs and a proven track record of managing complex accounts.

Essential Job Functions

  • Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within assigned Major Market accounts to foster trust and loyalty.

  • Business Growth: Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives.

  • Strategic Planning: Collaborate with clients to understand their business objectives and challenges and develop tailored strategies that align our solutions with their needs.

  • Account Monitoring: Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention.

  • Cross-Functional Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure alignment on client needs and deliverables.

  • Reporting and Analysis: Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients.

  • Problem Resolution: Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction.

Basic Qualifications

  • Bachelor’s or advanced degree in Business Administration, Marketing, or a related field.

  • 3+ years of experience in account management, sales, or business development.

Preferred Skills & Experience

  • 3+ years of experience in a Major Market environment.

  • Proven track record of successfully managing and growing client accounts, with demonstrated ability to meet or exceed revenue targets.

  • Strong understanding of Major Market client needs and market trends within relevant industries.

  • Excellent communication, negotiation, and interpersonal skills.

  • Ability to work independently and collaboratively in a fast-paced environment.

  • Proficiency in CRM software and Microsoft Office Suite.

  • Strong analytical and problem-solving skills, with a results-oriented mindset.

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

*Actual offer may be outside of this prediction and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

**Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.

Direct Reasonable Accommodation requests to accommodations@franklincovey.com.

For our Privacy Policy, please visit https://www.franklincovey.com/privacy.

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