Client Success Agent Jobs in Pennsylvania (NOW HIRING)

Sampling Agent – With Room to GrowUS Cannalytics | Bethlehem, PennsylvaniaFull-Time | Monday-Friday | Day ShiftStarting at $20.00 per hour (commensurate with experience) OverviewUS Cannalytics is seeking a motivated, detail-oriented Sampling Agent to join our growing team in the medical cannabis industry. This position offers a unique opportunity for career advancement within a rapidly expanding laboratory organization.While the primary responsibility of this role is collecting compliance samples from licensed cannabis facilities throughout Pennsylvania, we are looking for individuals who demonstrate strong critical thinking, problem-solving abilities, exceptional customer service, and relationship-building skills.This position is ideal for someone who enjoys being on the road, interacting with clients, solving challenges in real time, and building long-term professional relationships. The Sampling Agent serves as a key representative of US Cannalytics in the field and plays an important role in maintaining client satisfaction while ensuring regulatory compliance.What Makes This Role DifferentAt US Cannalytics, we believe in promoting from within. Successful candidates who demonstrate leadership, initiative, strong communication skills, and a commitment to client success may have opportunities to expand their responsibilities and advance into positions focused on client relationship management, account support, and business growth.If you're looking for a position that offers more than a routine daily task list and provides a pathway for professional development, we'd love to hear from you.ResponsibilitiesTravel daily to licensed cannabis grower and processor facilities throughout PennsylvaniaPerform random and representative compliance sampling of cannabis and cannabis productsFollow strict aseptic techniques during sample collection to prevent contaminationAccurately complete chain-of-custody forms, manifests, and electronic documentation using Good Documentation Practices (GDP)Ensure secure and compliant transportation of samples to the laboratoryBuild and maintain positive professional relationships with clientsServe as a trusted point of contact for clients during facility visitsCommunicate effectively with clients and internal teams regarding scheduling, field observations, and operational needsDemonstrate sound judgment and problem-solving skills when unexpected situations arise in the fieldAssist with laboratory intake, accessioning, inventory tracking, and documentationMaintain clean and organized sampling kits, laboratory spaces, and transport vehiclesAdhere to all company policies, laboratory procedures, and Pennsylvania cannabis regulationsPerform additional duties and special projects as assignedQualificationsRequiredMust be at least 21 years oldValid driver's license with a clean driving recordHigh school diploma or equivalentAbility to meet PA state cannabis employment requirementsReliable transportationStrong attention to detail and organizational skillsExcellent communication and interpersonal skillsAbility to think critically and make sound decisions in a fast-paced environmentStrong problem-solving abilities and adaptabilityComfort with frequent travel and extended time driving. Weekly overnight stays.Preferred2+ years of customer service, client relations, or account management experienceExperience in cannabis, laboratory, inventory, logistics, or other regulated industriesFamiliarity with aseptic technique or laboratory documentation practicesDemonstrated ability to build and maintain professional relationshipsExperience handling client concerns and providing solutionsIdeal CandidateThe ideal candidate is someone who:Enjoys meeting new people and building professional relationshipsTakes ownership of challenges and proactively seeks solutionsThinks quickly on their feet and remains calm under pressurePossesses strong customer service instincts and communication skillsIs highly dependable and accountableWants to learn, grow, and advance within the organizationThrives in both independent and team-oriented environmentsWork EnvironmentEmployees in this role may experience:Frequent travel throughout Pennsylvania with another US Cannalytics employee in a company vehicle, as required by Pennsylvania cannabis regulationsExtended periods inside a motor vehicleExposure to loud noises, fumes, airborne particles, and varying environmental conditionsVideo and/or audio surveillance in laboratory environmentsUse of personal protective equipment (PPE)Fast-paced laboratory and field environments with frequent interruptionsPhysical RequirementsFrequently stand, walk, sit, reach, talk, and hearLift or move up to 40 poundsAbility to work in non-ambient environmental conditions during field samplingStrong visual attention to detail and ability to consistently produce accurate workAbility to safely operate a motor vehicle for extended periodsScheduleFull-TimeMonday-FridayDay ShiftMust be willing and able to travel extensively throughout Pennsylvania, including overnight stays approximately once per week.BenefitsHealth InsuranceDental InsuranceVision InsurancePaid Time OffMileage Reimbursement (when applicable)Career Growth and Advancement OpportunitiesWork LocationBethlehem, Pennsylvania – In Person