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Client Success Account Manager Jobs in Utah (NOW HIRING)

Nexus IT

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To ... Serve as the primary subject matter expert (SME) on assigned client accounts, ensuring a high level ...

Nexus IT Inc

Client Success Manager

Salt Lake City, UT · On-site +1

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To ... Serve as the primary subject matter expert (SME) on assigned client accounts, ensuring a high level ...

Nexus IT, Inc

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To ... Serve as the primary subject matter expert (SME) on assigned client accounts, ensuring a high level ...

CallTower, Inc.

Client Success Manager

South Jordan, UT

$70K - $82K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will manage many high- revenue accounts in accordance with our Client Success Program. The Client Success Manager will work with cross-functional teams to respond to customer requests and ...

CallTower, Inc.

Client Success Manager

South Jordan, UT

$70K - $82K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will manage many high- revenue accounts in accordance with our Client Success Program. The Client Success Manager will work with cross-functional teams to respond to customer requests and ...

Audiohook

Client Success Manager

Eden, UT · Remote

$120K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Serve as primary client contact for active accounts once onboarding is complete. * Lead recurring ... success, account management, or performance marketing roles * Experience managing digital ...

Awardco

Commercial Client Success Manager

Lindon, UT · On-site

As a Client Success Manager, you'll be instrumental in managing a portfolio of 25-30 commercial ... Proven success managing 20-30 B2B accounts with ACVs of $70K-$150K * Strong verbal and written ...

Morgan Stanley

Manager, Client Success

Sandy, UT · On-site

Manager, Client Success Role: The Manager for Client Success is responsible for managing a team of ... Ensures client relationships with respect to account administration for the client base are intact ...

Morgan Stanley

Manager, Client Success

Sandy, UT

Manager, Client Success Role: The Manager for Client Success is responsible for managing a team of ... Ensures client relationships with respect to account administration for the client base are intact ...

Morgan Stanley

Client Success Manager

Sandy, UT · On-site

Client Success Management: The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for ...

Morgan Stanley

Client Success Manager

Sandy, UT · On-site

Client Success Management: The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for ...

Morgan Stanley

Client Success Manager, AVP

Sandy, UT · On-site

Client Success Management The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for ...

Morgan Stanley

Client Success Manager, AVP

Sandy, UT · On-site

Client Success Management The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for ...

LVT

Technical Account Manager

American Fork, UT

ABOUT THIS ROLE As a Technical Account Manager for LiveView Technologies, you are the face of ... This role works closely with the Client Success Managers, building success plans to deliver the ...

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All JobsClient Success Account JobsClient Success Account Manager JobsClient Success Account Manager Jobs in Utah

Client Success Account Manager information

See Utah salary details

$24.4K

$61.9K

$103.1K

How much do client success account manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for client success account manager in Utah is $61,932.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $74,100.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Account Manager vs Customer Support Specialist?

AspectClient Success Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, strategic planning, account growthReactive support, troubleshooting, issue resolution
Employer & Industry UsageTech, SaaS, B2B servicesRetail, telecom, software
Search & Comparison IntentUnderstanding account management roles, career pathsCustomer issue resolution, technical support roles

The Client Success Account Manager focuses on building long-term client relationships, ensuring satisfaction, and driving account growth. In contrast, a Customer Support Specialist primarily handles reactive customer issues and technical troubleshooting. While both roles require strong communication skills, the Account Manager's role is more strategic and proactive, often involving account planning and upselling, whereas the Support Specialist's role is reactive and task-oriented.

What are the key skills and qualifications needed to thrive as a client success account manager?

To thrive as a Client Success Account Manager, you need a solid background in account management, customer relationship building, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics tools, and sometimes certifications such as CSM (Certified Customer Success Manager) are typically required. Outstanding communication, problem-solving abilities, and a proactive, client-focused mindset set top performers apart. These skills are crucial for ensuring customer satisfaction, driving retention, and fostering long-term business growth.

How does a client success account manager typically collaborate with internal teams to address client needs?

As a Client Success Account Manager, you’ll regularly collaborate with teams such as sales, product development, and customer support to ensure clients receive exceptional service. You’ll act as a bridge, relaying client feedback and requirements to internal stakeholders and coordinating solutions to address challenges. This cross-functional teamwork is essential for resolving issues quickly, identifying upsell opportunities, and enhancing overall client satisfaction. Strong communication skills and the ability to manage multiple priorities are key to thriving in this collaborative environment.

What does a client success account manager do?

A Client Success Account Manager is responsible for building and maintaining positive relationships with clients to ensure their satisfaction with a company's products or services. They act as the main point of contact for clients, address any issues or concerns, and help clients achieve their desired outcomes through effective communication and support. Their goal is to retain clients, encourage repeat business, and identify opportunities for upselling or cross-selling. They often collaborate closely with sales, product, and support teams to ensure client needs are met. Ultimately, they play a key role in improving customer loyalty and long-term business success.

What are popular job titles related to Client Success Account Manager jobs in Utah?

For Client Success Account Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Client Success Account Manager jobs in Utah look for?

The top searched job categories for Client Success Account Manager jobs in Utah are:

What cities in Utah are hiring for Client Success Account Manager jobs?

Cities in Utah with the most Client Success Account Manager job openings:

Client Success Account Manager jobs near you
Infographic showing various Client Success Account Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,932 per year, or $29.8 per hour.

Client Success Manager

Nexus IT

Salt Lake City, UT • On-site

$80K - $104K/yr

Full-time

Posted 25 days ago

Job description

Position: Client Success Manager
Location: Salt Lake City, UT
Department: Client Success Team
Reports To: Front Line Service POD Team Lead (TL)
Salary/Pay: $80K - $104K / Year - Commensurate with experience and education
FLSA Status: Full-Time, Exempt
About the Company
Founded in 1998, Nexus IT has evolved into a premier provider of Managed IT, Cybersecurity, and Cloud Services. We are a purpose-driven organization that prioritizes people, relationships, and results. Our Mission, Vision, and Values shape our culture and influence every client interaction.
Led by CEO Earl Foote and supported by a $60 million capital commitment from Metropolitan Partners Group, Nexus IT is experiencing rapid growth. The Client Success Manager plays a critical role in ensuring that as we scale, our clients continue to receive exceptional service, strategic guidance, and reliable technology outcomes.
Purpose of the Role:
The Client Success Manager (CSM) ensures that clients achieve exceptional outcomes and have positive experiences with Nexus IT. The CSM is responsible for managing client relationships, ensuring the timely resolution of technical issues, and aligning their technology with business goals. Acting as a strategic partner, the CSM helps clients navigate their IT roadmaps and ensures their environments remain secure.
How You Create Value:
You create value by building strong client relationships, ensuring satisfaction, and aligning client technology strategies with their business needs. Through proactive issue resolution and strategic IT planning, you ensure clients maximize their IT investments while keeping their environments secure and future-ready.
Essential Duties and Responsibilities:
  • Serve as the primary subject matter expert (SME) on assigned client accounts, ensuring a high level of client satisfaction and retention.
  • Collaborate with internal teams (Service Desk, Escalations, NOC) to ensure client environments are well maintained and issues are resolved efficiently.
  • Maintain high-quality documentation for client environments, including device setups, software updates, policy changes, and compliance records.
  • Develop and maintain IT roadmaps for clients, ensuring their environments remain secure, up to date, and aligned with business objectives.
  • Proactively monitor and track technical KPIs and other key service performance metrics. Use findings to drive improvements in service delivery and report key insights to leadership.
  • Utilize CRM, ticketing systems, and data analysis tools to track and improve performance metrics.
  • Collaborate with account managers to ensure alignment of technical services with client needs and identify opportunities for potential service improvements or upgrades.
  • Drive client retention within your assigned book of accounts through a proactive TBR/roadmap cadence, timely escalation resolution, and consistent CSAT performance.

Working Conditions:
  • Professional office environment with opportunities for remote work.
  • Occasional on-site visits to client locations may be required.
  • Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed or required.
Requirements
Experience and Education:
  • 5+ years of experience in IT account management, client success, or managing IT services/technology solutions, preferably within an MSP environment.
  • Business/delivery-oriented credentials preferred, such as ITIL Foundation, PMP, CAPM, or CompTIA Project+. Technical certifications (A+, Server+, Network+, Security+, Linux+) are a plus but not required.
  • Familiarity with M365 administration, cybersecurity practices, and IT strategy development.
  • Bachelor's degree in IT, Business, or a related field preferred but not required.
  • Excellent communication, interpersonal, and project management skills.

Salary Description
$80K - $104K / Annually

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