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Client Strategy Manager Jobs in Kenai, AK (NOW HIRING)

Odyssey

Manager, Customer/Client Services

Soldotna, AK · On-site

Collaborate with cross-functional teams to develop operational strategies that improve service delivery and exceed customer expectations. * Implement LEAN practices and quality management systems to ...

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Client Strategy Manager information

See Kenai, AK salary details

$55.2K

$124K

$216.3K

How much do client strategy manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client strategy manager in Kenai, AK is $123,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,500.00 and $156,600.00 per year, depending on experience, location, and employer.

How does a client strategy manager typically collaborate with cross-functional teams to achieve client goals?

Client Strategy Managers often serve as a bridge between clients and internal teams such as sales, marketing, product development, and analytics. They facilitate communication to ensure everyone is aligned on client objectives, timelines, and deliverables. Regular meetings, status updates, and strategic planning sessions are common, allowing the manager to translate client needs into actionable tasks for each team. This collaborative approach helps deliver cohesive solutions that drive client success while fostering a strong internal working environment.

What are the key skills and qualifications needed to thrive as a client strategy manager, and why are they important?

To thrive as a Client Strategy Manager, you need expertise in account management, data analysis, and strategic planning, typically backed by a degree in business, marketing, or a related field. Familiarity with CRM platforms, digital analytics tools, and project management software is often required. Exceptional communication, relationship-building, and problem-solving skills help you deliver value and foster long-term client partnerships. These abilities are crucial for effectively aligning client goals with business solutions and ensuring successful client outcomes.

What is the difference between Client Strategy Manager vs Account Manager?

AspectClient Strategy ManagerAccount Manager
Primary FocusDeveloping strategic plans to grow client accounts and ensure long-term successManaging day-to-day client relationships and ensuring client satisfaction
Required SkillsStrategic thinking, data analysis, business developmentCommunication, relationship management, problem-solving
Work EnvironmentCollaborates with sales, marketing, and executive teamsDirect interaction with clients and internal teams
Common Industry UsageConsulting, marketing, advertisingAdvertising agencies, tech companies, service providers

The main difference is that a Client Strategy Manager focuses on creating and implementing strategic plans to grow client accounts, while an Account Manager handles ongoing client relationships and day-to-day account management. Both roles require strong communication skills, but the Strategy Manager emphasizes planning and growth initiatives, whereas the Account Manager prioritizes client retention and satisfaction.

What does a client strategy manager do?

A client strategy manager develops and implements strategies to meet clients' business goals, often analyzing data and market trends to provide tailored solutions. They coordinate with sales, marketing, and product teams to ensure client satisfaction and retention, typically using tools like CRM software. Strong communication, analytical skills, and industry knowledge are essential for success in this role.
Client Strategy Manager jobs near you
Infographic showing various Client Strategy Manager job openings in Kenai, AK as of August 2026, with employment types broken down into 100% Full Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $123,957 per year, or $59.6 per hour.

Manager, Customer/Client Services

Odyssey

Soldotna, AK • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Oversee customer accounts and ensure customer interactions are handled professionally, accurately, and efficiently.

  • Serve as the primary point of contact for new customer onboarding activities and ensure smooth transition into ongoing operations.

  • Supervise and develop a team of approximately 8 customer service associates, assigning roles, coaching, and addressing performance issues.

Job description

Customer Service Manager
Anchorage, Fairbanks, and Soldotna, Alaska
Fife, Washington
About Odyssey Logistics
Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services, including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage.
Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data-driven solutions across complex supply chains. Our work is complex, fast-moving, and highly collaborative, and we value individuals who take ownership, challenge the status quo, and turn insight into action.
The Role
Pay: Competitive salary plus bonus plan
Schedule: Full-time; approximately 40 hours per week, with overtime as required
Supervisory Responsibilities: Yes - approximately 8 associates
Travel: Travel across Alaska locations to support training, process standardization, and operational initiatives
Summary / Primary Role
The Customer Service Manager is responsible for delivering an exceptional customer experience by leading and developing a team of customer service representatives. This role ensures customer interactions are handled with professionalism, empathy, and efficiency while meeting internal performance and service-level goals.
The manager will provide hands-on coaching, oversee customer onboarding and account success, monitor key performance indicators, improve operational processes, and collaborate with customer service, dispatch, terminal leadership, and other cross-functional teams to resolve issues and enhance the overall customer journey.
What You'll Do
Customer Service & Customer Success
  • Oversee customer accounts from a Customer Success Management perspective.
  • Ensure customer interactions and service commitments are handled professionally, accurately, and efficiently.
  • Conduct bi-weekly customer satisfaction and health-check feedback sessions.
  • Monitor customer concerns and proactively identify opportunities to improve service delivery.
  • Serve as a key liaison between customer service, dispatch, leadership, and other internal stakeholders.

New Customer Onboarding
  • Serve as the primary point of contact for all new customer onboarding activities.
  • Develop a strong understanding of the company's business portfolio and workflows associated with new accounts.
  • Train and guide new team members on customer expectations, account requirements, processes, and service standards.
  • Ensure new accounts are transitioned smoothly into ongoing operations.

Team Leadership & Development
  • Supervise approximately 8 associates in accordance with company policies and customer service standards.
  • Assign roles and organize workloads to ensure timely and accurate execution of customer orders and service commitments.
  • Train, coach, and develop employees to deliver exceptional customer service.
  • Foster a safe, supportive, and accountable work environment.
  • Empower employees to resolve customer issues quickly and professionally.
  • Address performance issues and provide ongoing feedback and development.

Operational Excellence & Process Improvement
  • Collaborate with cross-functional teams to develop operational strategies that improve service delivery and exceed customer expectations.
  • Implement LEAN practices and quality management systems to promote consistent, high-quality outcomes.
  • Continuously assess and improve processes to increase efficiency, reduce errors, and enhance the customer experience.
  • Maintain clear and current process documentation and SOPs.
  • Identify operational risks and recommend corrective action plans.

Performance & KPI Management
  • Monitor key performance indicators related to quality, delivery, responsiveness, and customer satisfaction.
  • Track and analyze:
    • Customer Satisfaction and Health Check Feedback
    • Forecast Accuracy versus Actual Volume
    • Response Time to Escalations
    • Adherence to Internal Standard Operating Procedures (SOPs)
  • Report ongoing issues, trends, and performance risks to the Terminal Manager.
  • Recommend and implement action plans to address operational and customer-service gaps.
  • All other duties and projects as assigned.

What You Bring
  • 3-5 years of management or supervisory experience.
  • Approximately 3.5+ years of experience in logistics or a related industry.
  • Bachelor's degree or equivalent experience in Business, Industrial Management, or a related field preferred.
  • Strong knowledge of warehouse, transportation, and supply chain operations.
  • Proficiency with TruckMate and other enterprise resource planning (ERP) platforms.
  • Advanced Microsoft Office skills, particularly Excel, including pivot tables, formulas, and data analysis.
  • Strong understanding of financial, business, and strategic management.
  • Experience with customer success, customer service operations, and account management.
  • Demonstrated ability to lead, coach, and develop teams.
  • Strong analytical, quantitative, and qualitative skills.
  • Excellent written and verbal communication skills.
  • Strong conflict management and interpersonal skills.
  • Ability to prioritize, manage time effectively, and work in a fast-paced environment.
  • Strong professionalism, accountability, reliability, and attention to detail.
  • Commitment to safety, security, and operational excellence.

Travel Requirements
Travel throughout Alaska may be required to support training initiatives, standardize operational processes, and collaboratively address operational challenges across locations.
Physical Demands & Work Environment
The physical demands described are representative of those required to successfully perform the essential functions of the position.
This is not a safety-sensitive position.
Benefits
Odyssey offers a comprehensive and competitive compensation and benefits package, including:
  • Medical plans with FSA and HSA options
  • Dental insurance
  • Vision insurance
  • Company-paid life and disability insurance
  • 401(k) plan with company match
  • Paid Time Off (PTO) and company holidays
  • Employee Assistance Program
  • Company Health & Wellness Program
  • Discounts with preferred vendors

Odyssey is committed to creating an inclusive workplace where individuals are evaluated based on the qualifications needed for the role while bringing their unique skills, experiences, and perspectives to the organization.
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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