Client Solutions Manager Jobs in Barrie, ON (NOW HIRING)

JANA is focused on improving the integrity of gas pipeline systems through the application of advanced risk modeling technologies. Our models and software are defensible and highly predictive, allowing gas pipeline operators totake actions to reducerisk in their systems. And our Integrity Data suite enables pipeline operators to finally capture their pipeline asset data and unlock the value associated with this data.

• As an entrepreneurial company, we provide an exciting,dynamicand respectful work environment where you will be an important contributor to the JANA Team. Our Mission at JANA is "Better Pipelines for a Better World" - we are true believers and inspire our employees to join us in this Mission!

• High-energy Collaborative Environment: JANA combines the energy of a start-up software organization with the discipline of a precision engineering firm.

• Social Events: Join the entire JANA Team for fun virtual Social Events like our Beer Club. We also like to get together for in-person events such as our Annual Birthday Bonspiel, Holiday events, our annual Company Picnic, and team events!

• Best-in-Class Benefits: JANA offers all employees a comprehensive benefits package including a Healthcare Spending Account, Medical, Dental, Life Insurance,AD&D, Drug coverage, Disability coverage, as well as a Wellness Benefit!! JANA also provides employees with the opportunity to get support with mental wellness through our Employee Assistance Program.

• Giving Back: JANA is dedicated to giving back to our community. We hold an annual food drive for the Aurora Foodbank and have become one of their top contributors!

• JANA promotes a healthy work-life balance: Through our comprehensive vacation program, floater days, and a hybrid work environment (up to 20% a month in office) JANA employeesare able totake time to rest and rejuvenate!

• Employee Recognition: We aim to Win, and we love to celebrate Wins with our People. We also offer a Phantom Share Program and annual bonuses!

To achieve our north star of Unmatchable Client Experience, JANA must have an intimate knowledge of our products and projects, with a heightened focus onour clients' experience of JANA.JANA'sProcess Managersplay a pivotal role in the development, implementation, and execution ofJANA'sSoftwareImplementation Framework.

JANA'sProcess Managers are at the forefront of transforming our clients' journey with our software solutions. They design, refine, and drive an impactfulSoftwareImplementation Framework that sets our clients up for success and keeps them coming back for more. Leaders within JANA, Process Managers, lead oursoftwareimplementation strategy from the ground up, working with cross-functional teams across Product, Software, Operations, Client Experience, and Risk Strategies to create best-in-class processes that make an immediate difference. It is these workflows that will help ensure projects are implemented in a standardized & scalable way, project team members are aware of & accountable for their project tasks, best practices & continuous improvement stay at the forefront, and quality projects are delivered to our clients in alignment with the JANA Way. Trusted advisors and invaluable leaders, Process Managers play a vital role in transforming oursoftwareimplementation strategies, driving efficiency, and enhancing the overall client experience by setting standards for efficiency, quality, and customer satisfaction.

Members ofJANA'sProduct Team,JANA'sProcess Managers report toJANA'sStrategy Director.

Technical Leadership

• Owns and continually evolves thesoftwareimplementation strategy, deliverymethodologyand project workflows used to implementJANA'sproducts, ensuring successful project outcomes for our clients.

• Creates best practices and workflows that make thesoftwareimplementation journey smooth, streamlined, and highly adaptable to each client's unique needs.

• Collaborates withProduct, Software, Operations, Client Experience, and Risk Strategiesto ensure every detail of ourSoftwareImplementation Framework aligns with our product vision and supports our clients.

• Collects insights fromJANA'sstakeholders to design processes that work in real-world scenarios and deliver an exceptional client experience.

• Champions a culture of collaboration, where every stakeholder contributes to makingJANA'sSoftwareImplementation Framework best in class.

• Builds comprehensive, accessible documentation that provides clear direction for internal teams and empowers clients to get the most from our solutions.

• Develops training resources that support ongoing development for project teams and ensure consistent, high-quality client interactions.

• Ensures every process document, template, and guide isa valuable assetthat enhances efficiency and scalability.

• Defines and tracks Key Performance Indicators (KPIs) that reveal the success of ourSoftwareImplementation Framework.

• Leverages data and feedback to drive decision-making, enhancing our processes with actionable insights and measurable improvements.

• Leads the charge in innovation, continuously implementing initiatives that improve the client journey and ensure our process is always ahead of industry standards.

Team Leadership

• Oversees the day-to-day activities ofJANA'sProcess Specialists and Project Mangers, providing guidance, support, and mentorship to ensure high-quality outcomes.

• Fosters a positive and productive team environment, encouraging professional growth and development among team members.

• Conducts regular performance reviews and provides constructive feedback to help team members excel in their roles.

JANA Leadership

• The JANA Way: Functions in alignment withJANA'sValues and Professional Culture.

• Inspires Others: Leads by example and inspires the JANA team in a positive, high-performance waydemonstratingpassion for the business and giving our people a reason to believe anything is possible.

• Acts like an Owner: Delivers results, creating value for our brand, our business, our customers, and key stakeholders.

• Collaboration: Works effectively with others to achieve positive results.

• Fast/Agile: Removes barriers to move faster, experiments and adapts, thrives under pressure and fast pace

Required Skills & Experience

• Undergraduate degree in a STEM field.

• 5+ years software implementation experience working as an Implementation Manager, Project Manager or equivalent role

• 3+ years leadership experience including leading technical subject matter experts

• Strong background inPMBOK, waterfall, agile and change management methodologies

• Experience designing or scaling software delivery frameworks or operating models

• Passion for process, quality, and continuous improvement

• PMPcertification preferred

Nice to Have

• Experience in Oil and Gas or Utility industry

• Experience with risk modeling methodologies or solutions

• Familiarity with Six Sigma/Lean frameworks

JANA is committed to accommodating applicants with disabilities throughout the hiring process; in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the hiring process.By applying for a position with JANA, you understand thatwe use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand thatoffers of employment are contingent upon the successful completion of a background check. The type of check performed is determined by the role and JANA's employment policies. Checks may include any of thefollowing: employment verification, employment references, SIN validation, education verification, criminal records check, search against global sanctions and government watch lists, and/or credit check. You will be notified during the hiring process which checks you are required to complete.We thank you for your interest. Only candidates selected for an interview will be contacted.