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Client Solutions Associate Jobs in Newark, NJ (NOW HIRING)

Perchwell

Customer Solutions Associate

New York, NY · On-site

$90K - $115K/yr

... client collaboration converge. Our modern architecture enables continuous innovation at a pace ... What We're Looking For We're looking for a Customer Solutions Associate who thrives at the ...

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Client Solutions Associate information

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How much do client solutions associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for client solutions associate in Newark, NJ is $23.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $26.11 per hour, depending on experience, location, and employer.

What is a client solutions associate?

Client Solutions Associates are professionals who act as a liaison between clients and their company, ensuring that clients’ needs and objectives are understood and met. They typically work in industries such as finance, consulting, or technology, supporting sales teams and delivering tailored solutions to clients. Their responsibilities often include managing client relationships, providing product or service support, and collaborating with internal teams to resolve issues. Strong communication, problem-solving, and organizational skills are essential for success in this role.

What is the difference between Client Solutions Associate vs Account Manager?

AspectClient Solutions AssociateAccount Manager
Primary RoleSupports client needs, assists in solution delivery, and coordinates between teamsManages client accounts, maintains relationships, and drives account growth
Required SkillsCommunication, problem-solving, product knowledgeRelationship management, sales, strategic planning
Work EnvironmentCollaborative, team-oriented, often in client-facing settingsClient-focused, sales-driven, often in account management teams
Common UsageUsed in tech, consulting, and service industriesCommon in advertising, marketing, and SaaS sectors

The main difference is that a Client Solutions Associate primarily supports client needs and coordinates solutions, while an Account Manager focuses on managing client relationships and growing accounts. Both roles require strong communication skills and industry knowledge, but their core responsibilities differ in scope and focus.

What does a client solutions associate do?

A client solutions associate is responsible for understanding client needs, providing tailored solutions, and supporting account management. They often collaborate with sales and technical teams, utilize CRM tools, and maintain strong client relationships to ensure satisfaction and retention.

How does a client solutions associate typically collaborate with sales and account management teams?

Client Solutions Associates work closely with both sales and account management teams to ensure client needs are understood and addressed effectively. They often serve as a vital communication bridge, translating client objectives into actionable strategies while supporting the sales process with research, presentations, and solution development. Their role involves coordinating meetings, gathering feedback, and ensuring that client campaigns or projects are executed smoothly, which requires strong interpersonal and organizational skills. This collaborative environment provides valuable exposure to various business functions and can lead to advancement opportunities in client management or strategic roles.

What are the key skills and qualifications needed to thrive as a client solutions associate, and why are they important?

To excel as a Client Solutions Associate, you need strong analytical abilities, business acumen, and a bachelor's degree in a relevant field such as business, finance, or economics. Familiarity with CRM software, data analysis tools, and proficiency in Microsoft Office are typically required. Exceptional communication, problem-solving, and relationship-building skills help you effectively address client needs and collaborate across teams. These qualifications are essential for delivering tailored solutions, ensuring client satisfaction, and driving business growth.
What are the most commonly searched types of Client Solutions jobs in Newark, NJ? The most popular types of Client Solutions jobs in Newark, NJ are:
What are popular job titles related to Client Solutions Associate jobs in Newark, NJ? For Client Solutions Associate jobs in Newark, NJ, the most frequently searched job titles are:
What job categories do people searching Client Solutions Associate jobs in Newark, NJ look for? The top searched job categories for Client Solutions Associate jobs in Newark, NJ are:
What cities near Newark, NJ are hiring for Client Solutions Associate jobs? Cities near Newark, NJ with the most Client Solutions Associate job openings:
Client Solutions Associate jobs near you
Infographic showing various Client Solutions Associate job openings in Newark, NJ as of August 2026, with employment types broken down into 79% Full Time, 13% Part Time, and 8% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $48,667 per year, or $23.4 per hour.

Customer Solutions Associate

Perchwell

New York, NY • On-site

$90K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Who We Are
Perchwell is the modern real estate listings platform built for agents to search smarter, collaborate better, and close deals faster. We are building the future of residential real estateĘĽs critical listings infrastructure: a platform where market research and client collaboration converge. Our modern architecture enables continuous innovation at a pace legacy systems cannot match, with AI-powered features and mobile-first capabilities designed for how agents actually work. As consumer expectations and technology evolve, Perchwell remains focused on our core vision: empowering real estate professionals with the most intelligent, data-driven, and connected platform in the industry.
Backed by leading venture capital firms including Lux Capital and Founders Fund, along with strategic partnerships with some of the country's top Multiple Listing Services (MLSs), Perchwell represents the first major new platform to enter the listings technology market in decades. This unique combination of institutional investment and deep industry alignment provides both the resources and market validation needed to transform the multi-trillion dollar residential real estate industry.
What We're Looking For
We're looking for a Customer Solutions Associate who thrives at the intersection of customer experience, technical problem-solving, and operational improvement.
In this role, you'll be the frontline of the customer experience, owning support requests from intake through resolution, while also identifying root causes, improving internal systems, and contributing to a more scalable support function.
You'll help shape how we support customers by improving documentation, training AI tools, and surfacing insights that influence product decisions. Over time, this role offers a path to take on more strategic customer-facing responsibilities, including deeper ownership of customer relationships and outcomes
Key Responsibilities
Customer Problem Solving & Ownership
  • Act as the frontline owner of customer issues, taking full responsibility from initial inquiry through resolution
  • Solve customers' most pressing problems by identifying root causes, not just addressing surface-level symptoms
  • Partner directly with customers to understand their workflows, goals, and blockers, and guide them to effective solutions
  • Deliver a high-quality, empathetic experience while maintaining strong response and resolution times
Technical Investigation & Resolution
  • Investigate and diagnose complex product issues across data, workflows, and system configurations
  • Break down ambiguous problems into clear, actionable paths toward resolution
  • Collaborate with Product and Engineering to escalate and resolve bugs, and advocate for long-term fixes
  • Develop deep expertise in Perchwell's data models, workflows, and integrations
AI & Support Systems Improvement
  • Train, test, and improve Perchwell's AI support tools to ensure accurate and scalable customer support
  • Identify gaps in automated responses and continuously improve knowledge sources and training data
  • Create and maintain help center articles, internal and external troubleshooting guides, and increase adoption
  • Contribute to building a best-in-class support system that reduces friction and increases self-service success
Customer Insights & Product Feedback
  • Identify patterns across customer issues to surface systemic problems and opportunities for improvement
  • Translate customer feedback into clear, actionable insights for Product and Engineering
  • Proactively flag high-impact issues and contribute to prioritization of fixes and enhancements
  • Support reporting and analysis that tracks trends in customer experience and product performance
Operational Excellence & Scale
  • Improve support workflows, processes, and tooling to increase efficiency and scalability
  • Create and maintain clear documentation that enables faster resolution and reduces repeat issues
  • Partner cross-functionally to improve the end-to-end customer experience, not just individual interactions
  • Contribute to building a support function that scales with the company and product complexity
What Success Looks Like
  • Customers receive fast, accurate, and thoughtful support
  • Issues are not only resolved, but root causes are identified and addressed
  • Support insights meaningfully influence product and operational improvements
  • AI support tools and documentation continuously improve in quality and coverage
  • You grow from handling individual tickets to owning customer outcomes and relationships
Key Skills
  • Customer empathy and strong problem-solving ability
  • Clear, concise communication
  • Technical curiosity and systems thinking
  • Attention to detail and organization
  • Ability to identify patterns and drive continuous improvement
Qualifications
Required
  • 2 to 6 years of experience in solution architect, customer success, or technical support roles
  • Experience working with and owning ticketing systems (Intercom, Zendesk, Salesforce, or similar)
  • Experience with AI-enabled support tools or automation systems
  • Strong written and verbal communication skills with a customer-first mindset
  • Proven ability to troubleshoot issues and explain solutions clearly
  • Highly organized with the ability to manage multiple priorities in a fast-paced, start-up environment
Preferred
  • Experience supporting SaaS or data-driven platforms
  • Familiarity with APIs, integrations, or data workflows
  • Exposure to real estate, MLS systems, or adjacent industries
  • Analytical mindset with experience identifying trends from customer data
Strong Benefits Package
  • Flexible PTO, plus 10 paid company holidays
  • 401K with a company match
  • Medical, dental, and vision plans
  • HSA and FSA options
  • Commuter benefits
  • Parental leave
  • Company-wide onsite or offsite each year
  • Beautiful office in Soho, Manhattan with a stocked kitchen, catered breakfast and lunch once per week, happy hours and meet-ups

Note: At this time, we are only considering candidates who are authorized to work in the U.S.

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