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Client Services Receptionist Jobs in Delaware (NOW HIRING)

Concentra

Physical Therapy Front Office Part Time

Newark, DE

$15.25 - $19.25/hr

... client/insurance/patient correspondence, etc. * Responsible for processing referrals utilizing ... Facilitate maintenance and required service on all therapy equipment. * Follow HIPPA guidelines and ...

Concentra

Physical Therapy Front Office Part Time

Newark, DE

$15.25 - $19.25/hr

... client/insurance/patient correspondence, etc. * Responsible for processing referrals utilizing ... Facilitate maintenance and required service on all therapy equipment. * Follow HIPPA guidelines and ...

Concentra

Physical Therapy Front Office Part Time

Newark, DE · On-site

$15.25 - $19.25/hr

... client/insurance/patient correspondence, etc. * Responsible for processing referrals utilizing ... Facilitate maintenance and required service on all therapy equipment. * Follow HIPPA guidelines and ...

Concentra

Physical Therapy Front Office Part Time

Newark, DE · On-site

$15.25 - $19.25/hr

... client/insurance/patient correspondence, etc. * Responsible for processing referrals utilizing ... Facilitate maintenance and required service on all therapy equipment. * Follow HIPPA guidelines and ...

Concentra

Physical Therapy Front Office Part Time

Newark, DE

$15.25 - $19.25/hr

... client/insurance/patient correspondence, etc. * Responsible for processing referrals utilizing ... Facilitate maintenance and required service on all therapy equipment. * Follow HIPPA guidelines and ...

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Client Services Receptionist information

What is a client services receptionist?

Client Services Receptionists are front-line professionals who greet visitors, answer phone calls, and provide administrative support within an organization. They are responsible for ensuring clients and guests have a positive experience when interacting with the company, often handling inquiries, scheduling appointments, and maintaining records. Their role requires excellent communication, organizational, and customer service skills. Client Services Receptionists are key to creating a welcoming environment and ensuring smooth day-to-day operations.

What are the key skills and qualifications needed to thrive as a client services receptionist?

To thrive as a Client Services Receptionist, you need excellent organizational abilities, attention to detail, and strong verbal and written communication skills, typically supported by a high school diploma or equivalent. Familiarity with office software like Microsoft Office Suite, phone systems, and scheduling tools is essential. Outstanding interpersonal skills, professionalism, and a welcoming demeanor help set top performers apart in this role. These skills ensure smooth front-desk operations, positive client interactions, and effective support for both staff and visitors.

How does a client services receptionist typically collaborate with other departments within an organization?

A Client Services Receptionist frequently interacts with various departments such as administration, sales, and human resources to ensure smooth communication and efficient client support. They may coordinate meeting schedules, relay messages, and assist in organizing events or appointments, acting as a central point of contact. This collaboration requires strong organizational skills and the ability to multitask effectively in a fast-paced environment. Building positive relationships with colleagues across departments helps the receptionist provide seamless service to clients and contributes to overall team success.

What is the difference between Client Services Receptionist vs Customer Service Representative?

AspectClient Services ReceptionistCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentFront desk, reception area, office settingsCall centers, retail, office settings
Employer & IndustryHealthcare, legal, corporate officesRetail, telecommunications, banking
Search & Comparison IntentUnderstanding reception duties, front desk rolesCustomer interaction, support roles

The main difference is that a Client Services Receptionist primarily manages front desk duties, greeting clients and handling administrative tasks, while a Customer Service Representative focuses on assisting customers via calls or in-person to resolve issues. Both roles require strong communication skills and customer service experience, but their work environments and daily responsibilities differ.

What does a client services receptionist do?

A client services receptionist is responsible for greeting visitors, answering phone calls, scheduling appointments, and managing client inquiries. They often use office software and must maintain a professional demeanor to ensure smooth communication and a positive first impression for the organization.

What cities in Delaware are hiring for Client Services Receptionist jobs?

Cities in Delaware with the most Client Services Receptionist job openings:

Client Services Receptionist jobs near you

Senior Account Associate- Commercial Insurance

Dover, DE • On-site

Insurance Office of America
Insurance Services • 1 - 5K employees
Learn more about Insurance Office of Americaexternal

Full-time

Medical, Retirement

Posted 14 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Job Description:

Title:Senior AccountAssociate- Commercial Lines
Work Mode:Remote: Eastern and Central Times Zones Only| Location/Supporting:Longwood, FL| Book Focus:Contractors, Hospitality, Real Estate
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations


About the Role:Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs.


Key Responsibilities:

  • Team Leadership:Assistin directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.

  • Policy Management:Track policy expirations for existing clients, ensuring renewals are processed accurately and on time.

  • Task Processing:Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters.

  • New and Renewal Business Support:Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.

  • Contract Review:Assistin reviewing contracts to ensure propercoverages areincluded.

  • Accounts Receivable:Monitor reports andtake actionon delinquent accounts, collecting outstanding balances.

  • System Maintenance:Maintainagency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.

  • Activity Monitoring:Monitor andmaintainactivity/suspense to ensuretimelycompletion.

  • Communication:Maintainfrequent, transparent communication with the account teamregardingworkload status and any issues.

  • Service Excellence:Deliver excellent service, proactivelyanticipateneeds, and respond quickly to service requests.

  • Policy Compliance:Stay updated on company policies and procedures.

  • Continuous Improvement:Seekand adoptbestpractices to improve individual and team performance.

  • Champion IOA Values:Demonstrateintegrity and leadership.

Ideal CandidateQualifications:

  • 3+ years ofcustomer service experiencein the insurance industry

  • Thorough knowledge of insurance brokerage and client needs

  • Required active licensing,professionaldesignation(CISR)preferred

  • Strong analytical, problem-solving, and decision-making skills

  • Exceptional customer service, communication, multitasking, and organizational skills

  • Proficiencyin MS Office (Outlook, Word, Excel)

  • High School Diploma (or equivalent)


What We Offer:

  • Competitive salaries and bonus potential

  • Company-paid health insurance

  • Paid holidays, vacations, and sick time

  • 401K with employer match

  • Professional growth and career progression opportunities

  • Respectful culture and work/family life balance

  • Community service commitment

  • Supportive teammates and a rewarding work environment


What to Expect(Application Process):

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is 55-75K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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