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Client Services Program Manager Jobs in Omaha, NE

Aston Carter

Client Services Analyst

Omaha, NE · On-site

Support management and department trainers in developing content for onboarding new client services ... Benefits are subject to change and may be subject to specific elections, plan, or program terms. If ...

HDR

Power Program Manager

Omaha, NE · On-site

Direct and manage the services provided by a program team comprised of HDR staff and subconsultants ... Comfortable presenting to client executives and in front of a large audience in a public setting

HDR

Power Program Manager

Omaha, NE

Direct and manage the services provided by a program team comprised of HDR staff and subconsultants ... Comfortable presenting to client executives and in front of a large audience in a public setting

THREE

Client Services Representative

Omaha, NE · On-site

$19/hr

Job Responsibilities The Client Services Representative will be responsible for, but not limited to ... Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of ...

Three

Client Services Representative

Omaha, NE · On-site

$19/hr

Job Responsibilities The Client Services Representative will be responsible for, but not limited to ... Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of ...

Epitec

Technical Program Manager

Omaha, NE · On-site

$70 - $95/hr

We're looking for a Senior Technical Program Manager to lead and scale high visibility client onboarding programs at Fiserv. You'll bridge engineering, product, professional services, account teams ...

US Department of the Treasury

Program Manager

Omaha, NE · On-site

$125K/yr

Experience may have been gained in the public sector, private sector or through Volunteer Service ... Specialized experience would include one year of substantive supervisory or program management ...

HealthFitness

Fitness Program Manager

Omaha, NE · On-site

$56K - $76K/yr

Manages all program activities in accordance with HealthFitness operational, quality, safety, and ... service offerings and initiatives, targeted outcomes, and marketing strategy to meet client ...

Nationalindemnity

Client Services Analyst I

Omaha, NE · Hybrid

Ability to prioritize work, manage multiple responsibilities, and meet deadlines in a fast-paced ... Our Wellness program is integrated into the Company culture with an online wellness portal that ...

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Client Services Program Manager information

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How much do client services program manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for client services program manager in Omaha, NE is $51.73, according to ZipRecruiter salary data. Most workers in this role earn between $34.47 and $66.44 per hour, depending on experience, location, and employer.

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.
Client Services Program Manager jobs near you

Client Services Analyst I

Omaha, NE • On-site

National Indemnity Company
Insurance Services • 501 - 1,000 employees
Learn more about National Indemnity Companyexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Key responsibilities

  • Serve as the primary point of contact for customers regarding technology support matters.

  • Troubleshoot customer issues related to website applications, software programs, online account access, and other technology products.

  • Identify, document, report, and assist in resolving software defects affecting agency partners and insureds.

National Indemnity Company rating

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Company:
NICO National Indemnity Company
Want to work for a company with unparalleled financial strength and stability that offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.
The Client Services Analyst provides customers technology support for company products, including assistance in accessing and navigating website applications and software programs, online account setup, and troubleshooting technology-related issues. This role serves as a liaison between customers, agency partners, underwriting teams, and software development staff to ensure a seamless customer experience and effective use of company systems and products.
This position will be with National Indemnity Company in Omaha, NE and is eligible for a hybrid work arrangement at management discretion after six months of employment. This position is not eligible for employer visa sponsorship. The hours for this position will be from 10:30am to 7:00pm Monday to Friday.
What will you do?
  • Serve as the primary point of contact for customers regarding technology support matters. Respond to inquiries via telephone, email, and other communication channels, gathering necessary information to resolve issues and answer questions effectively.
  • Troubleshoot customer issues related to website applications, software programs, online account access, and other technology products.
  • Identify, document, report, and assist in resolving software defects affecting agency partners and insureds. Test software enhancements and fixes to ensure issues are resolved accurately.
  • Answer underwriting-related questions regarding commercial automobile and property new business and renewal policies for agency distribution partners.
  • Assist agents with navigating online rating platforms, submission workflows, and policy processing systems. Monitor and communicate submission status as appropriate.
  • Identify underwriting support concerns and either resolve them independently or escalate them to the appropriate internal resources.
  • Participate in the testing and validation of new software applications, system updates, and technology enhancements. Collaborate with software development teams to improve functionality, usability, and customer experience.
  • Support management with agency service initiatives focused on improving communication processes, data quality, workflow efficiency, and operational effectiveness.
  • Assist with onboarding and training activities for new Client Services team members, including development of training materials and process documentation.
  • Train and mentor team members on updated procedures, new systems, and best practices.
  • Maintain accurate records of customer interactions, support activities, and issue resolution efforts.
  • Contribute to continuous process improvement initiatives through data analysis, feedback collection, and problem-solving efforts.

What are we looking for?
Required Qualifications
  • Bachelor's Degree in Business, Insurance, Information Technology, Finance, Statistics, or a related field; or
  • Associate's Degree and two or more years of related professional experience.
  • One or more years of relevant work experience in customer service, insurance, technology support, underwriting support, or a related field.

Knowledge and Technical Skills
  • Proficiency with personal computer applications, including spreadsheet software and database management tools.
  • Working knowledge of statistical analysis software and basic programming concepts.
  • Knowledge of commercial automobile and property insurance coverages, endorsements, rating methodologies, and underwriting principles.
  • Understanding of insurance products, policy administration, and agency operations.
  • Knowledge of company guidelines regarding policy acceptability, risk selection, and profitability.
  • Understanding of finance, business, statistics, insurance principles, and insurance industry practices.
  • Familiarity with agency distribution models, marketing concepts, and customer service best practices.
  • Knowledge of company, agency, and departmental policies, procedures, and workflows.

Who would excel in this role?
The ideal candidate will demonstrate:
  • Excellent verbal and written communication skills.
  • Strong proofreading and quality review abilities.
  • Advanced computer proficiency and technical aptitude.
  • Ability to learn new systems, products, and processes quickly.
  • Strong analytical and critical thinking skills.
  • Exceptional attention to detail and accuracy.
  • Ability to work independently and manage multiple priorities effectively.
  • Commitment to maintaining confidentiality of sensitive information.
  • Strong organizational, data analysis, and problem-solving skills.
  • Creativity and innovation in developing statistical analyses, reporting solutions, and process improvements.
  • A customer-focused mindset with a proactive approach to issue resolution and continuous improvement.

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.
We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.
Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!

What National Indemnity Company employees say

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