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Client Services Program Manager Jobs in Durham, NC

Contiem

Sr. Program Manager

Cary, NC · On-site +1

$120K - $130K/yr

Position Summary The Sr. Program Manager, Professional Services, will be responsible for overseeing ... client service, account management, or enterprise-level content management software and solution ...

Contiem

Sr. Program Manager

Cary, NC · On-site +1

$120K - $130K/yr

Position Summary The Sr. Program Manager, Professional Services, will be responsible for overseeing ... client service, account management, or enterprise-level content management software and solution ...

Contiem

Sr. Program Manager

Cary, NC · On-site

$130K/yr

Position Summary The Sr. Program Manager, Professional Services, will be responsible for overseeing ... client service, account management, or enterprise-level content management software and solution ...

Contiem

Sr. Program Manager

Cary, NC · On-site +1

$108K - $109K/yr

Position Summary The Sr. Program Manager, Professional Services, will be responsible for overseeing ... client service, account management, or enterprise-level content management software and solution ...

Arete Technologies, Inc.

Program Manager

Durham, NC · On-site

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... Description : Program Manager to manage the planning and implementation of the DHHS DSOHF ...

LexisNexis

Program Manager

Raleigh, NC

The Program Manager will be responsible for managing and providing direction to a team of Project ... Advanced communication (verbal and written) and customer service skills. Strong interpersonal ...

NetApp, Inc.

Program Manager

Morrisville, NC · On-site

Min 8+ years of experience in program management and/or related technical role. * Leading a cross ... As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft ...

Infosys Limited Digital

PLM Program Manager

Raleigh, NC · On-site

$112K - $113K/yr

... client representatives • Evaluate project deliverables and drive initiatives to adopt new ... services and consulting. We enable clients in more than 50 countries to navigate their digital ...

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All JobsClient Services Program JobsClient Services Program Manager JobsClient Services Program Manager Jobs in Durham, NC

Client Services Program Manager information

See Durham, NC salary details

$8

$52

$82

How much do client services program manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for client services program manager in Durham, NC is $52.26, according to ZipRecruiter salary data. Most workers in this role earn between $34.86 and $67.12 per hour, depending on experience, location, and employer.

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.
Client Services Program Manager jobs near you

Sr. Program Manager

Cary, NC • On-site, Remote

Contiem
See more jobs at Contiemexternal

$120K - $130K/yr

Full-time

Re-posted 15 days ago

Job description

*The final compensation offer will be determined by factors such as the candidate's skills, qualifications, experience, geographic location, and other relevant factors.

Our Mission

We aim to be the leading provider of content management software and expertise, helping clients create, manage, publish, and deliver high-value content.

About Us

Contiem, Inc. is a global Component Content Management System (CCMS) and expertise partner. We specialize in creating, managing, and delivering high-value content - technical documentation, eLearning, online help, visualizations, training materials, etc. We continuously challenge the status quo and empower organizations by delivering effective content solutions that help clients achieve their business objectives.

Contiem headquarters is located in Annapolis, MD, with several other US locations and international locations in Sutton, UK, Chennai, India, and Sydney, Australia. Our elite team of subject matter experts works closely with clients to assess, optimize, and transform their content objectives and operations. Our global team allows us to support clients in 40 countries, including many of the world's largest companies and iconic brands, from various industries such as Publishing, Consumer Products, Healthcare, Technology, and Financial Services.

Position Summary

The Sr. Program Manager, Professional Services, will be responsible for overseeing long and short-term strategic and tactical planning, as well as the day-to-day activities required to support the assigned verticals.

Essential Duties & Responsibilities

  • Provide leadership and management to the personnel and programs that support the assigned vertical.
  • Monitor and direct teams to meet and exceed revenue growth targets through knowledge of the clients' contracting processes, budget cycles, and decision-making processes.
  • Oversee client communications to ensure regular, active contact with active and prospective clients (e.g., new product rollouts, innovation/product roadmaps, upgrades, events/activities, etc.).
  • Oversee and manage technical and programmatic resources, spend plans, and program execution for project engagements to ensure Contiem meets client expectations and contractual obligations.
  • Track and report on monthly revenue forecasts and actuals within assigned verticals, including committed and uncommitted contract actions.
  • Handle client escalations with professional maturity and a solutions-based approach.
  • Work with Sales to respond to Sales queries, proposals, and new client opportunities. This may include assisting with developing proposals or playing an active role in the sales process.

  • US citizenship.
  • Bachelor's degree in Business, Engineering, or a related field of study from an accredited college or university.
  • 12+ years of experience in client service, account management, or enterprise-level content management software and solution sales.
  • Ability to lead in a matrix management environment with a proven ability to collaborate on projects with a mix of remote and centrally located team members across different time zones.
  • Excellent communication skills.
  • Familiarity with Microsoft Office tools, specifically PowerPoint, and spreadsheet applications such as Excel, including pivot tables and charting.
  • Experience developing, implementing, and determining the business impact of various approaches, including revenue forecasting, to ensure they are measured, optimized, and aligned with targets.

Preferred Skills & Qualifications

  • Knowledge of XML technologies.
  • Experience working with enterprise-type software applications, including their installation and ongoing support.
  • Knowledge of content management software, structured content, and/or content solutions.
  • Knowledge and use of project management and issue-tracking software, such as Jira.

Please note, this job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Travel

This position requires travel up to 10% of the time, both domestically and internationally.

Work Hours

This is a full-time, exempt position.

Work Location

In-office is preferred (Annapolis, MD); remote is acceptable.