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Client Services Program Manager Jobs in Utah (NOW HIRING)

US Department of the Treasury

Program Manager

Ogden, UT · On-site

$125K/yr

Experience may have been gained in the public sector, private sector or through Volunteer Service ... Specialized experience would include one year of substantive supervisory or program management ...

Andreini

Client Manager, Transportation

Lindon, UT · On-site

In this role, you will be responsible for managing and servicing a portfolio of commercial trucking insurance accounts while ensuring exceptional client satisfaction and retention. * Manage and ...

Trucordia

Client Manager Transportation

Lindon, UT · On-site

In this role, you will be responsible for managing and servicing a portfolio of commercial trucking insurance accounts while ensuring exceptional client satisfaction and retention. * Manage and ...

GMRE

F-16 Program Manager

South Ogden, UT · On-site

Description JOB SUMMARY The Program Manager shall have comprehensive knowledge of aerospace engineering/avionics specialist field services for the Basic Combat Fleet F-16C/D Block 40/42/50/52 ...

The JAAW Group

Associate Program Manager

UT · On-site

Employment Type: Full-Time. About the Role The JAAW Group LLC, a Service-Disabled Veteran-Owned Small Business (SDVOSB), is seeking an Associate Program Manager to support mission-critical technology ...

JAAW™ Group

Associate Program Manager

Clearfield, UT · On-site

Employment Type: Full-Time. About the Role The JAAW Group LLC, a Service-Disabled Veteran-Owned Small Business (SDVOSB), is seeking an Associate Program Manager to support mission-critical technology ...

Kinsley Power Systems

Senior Program Manager

Ogden, UT · On-site

$113K - $114K/yr

Senior Program Manager Program Manager, Senior Hill Air Force Base Ogden, Utah HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as ...

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Client Services Program Manager information

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.
Client Services Program Manager jobs near you

Program Manager

Ogden, UT • On-site

US Department of the Treasury
Public Administration • 10K+ employees
Learn more about US Department of the Treasuryexternal

$125K/yr

Full-time

Re-posted 6 days ago

U.S. Department Of The Treasury rating

8.2

Company rating: 8.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

311th of 858 rated public administrative organizations

Job description

WHAT IS TEGE - Tax Exempt/Government Entities ?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • Position(s) are to be filled in following area(s):
    • TEGE - Exempt Organizations and Government Entities - Government Entities, Federal, State, Local (FSL)
REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below:
SPECIALIZED EXPERIENCE: To be minimally qualified for this position you must have at least one (1) year of specialized experience equivalent to the next lower level payband or GS grade in the normal line of progression. Specialized experience would include one year of substantive supervisory or program management experience at the GS-13 or GS-14 level or equivalent level manager or comparable management or leadership experiences outside of Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:

  • Applying management techniques, methods, theories, principles, and labor relations concepts, sufficient to assure optimum utilization of personnel, equipment, and space, and to accomplish program objectives through combined technical and administrative oversight
  • Applying appropriate operations, policies, applicable laws, regulations, rules, practices, procedures, and techniques sufficient to provide oversight and direction in the planning, development, and implementation of the technical aspects of programs directly related and/or specific to the position being filled.
  • Applying budget and fiscal methods used in establishing and maintaining an organization.
  • Working on major programs segments, organizational structures and/or functional responsibilities specific to the position being filled.
  • Analyzing and reporting enterprise risks using established risk management principles, tools, practices, and frameworks to manage risks.
  • Providing strategic recommendations to executive leadership to strengthen governance, support mission objectives, and enhance organizational performance.
  • Communicating technical, and sensitive information through written reports, executive briefings, presentations, and consultations with senior executives, managers, employees, and external stakeholders to build consensus, influence outcomes, and support strategic initiatives.


AND
You must also meet the following requirement(s):

  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to OPM's Qualifications Standards.
Go to Understanding the IRS Paybands for GS/IR conversion.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER

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