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Client Services Program Manager Jobs in Massachusetts

Oliver Inc.

Account Manager, Client Services

Fitchburg, MA · On-site

$60K - $65K/yr

Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ...

Foundation Medicine

Client Services Associate

Boston, MA · Hybrid

$42K - $53K/yr

Successfully manage high volumes of client-facing interactions and establish strong rapport with ... role where service skill sets are required Preferred Qualifications: * General knowledge of ...

Oliver Inc.

Account Manager, Client Services

Fitchburg, MA · On-site

$60K - $65K/yr

Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ...

RoslinCT US

Program Manager

Hopkinton, MA · On-site

ACCELERATING YOUR FUTURE The Program Manager is a key member of the Program Management Team ... Demonstrated focus on client service, quality, and teamwork * General working knowledge of Cell and ...

3/25/2026

Client Services Coord

Acton, MA · On-site

$48K - $52K/yr

Track and manage client milestones in our CRM system; birthdays, anniversaries. * Call clients for ... Previous client service, sales, and/or administrative experience within a professional setting ...

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Client Services Program Manager information

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.

What cities in Massachusetts are hiring for Client Services Program Manager jobs?

Cities in Massachusetts with the most Client Services Program Manager job openings:

Client Services Program Manager jobs near you

Account Manager, Client Services

Fitchburg, MA • On-site

Oliver Inc.
See more jobs at Oliver Inc.external

$60K - $65K/yr

Full-time

Re-posted 6 hours ago

Job description

Are you looking for a career that challenges you and gives you the opportunity to learn and grow every day?
Oliver Inc. is hiring! Our growing Company is looking for enthusiastic talents to partner with our customers for all their printing and packaging needs!
With more than 250 years of experience, multiple production facilities, and investment in state-of-the-art technology with an emphasis on sustainability, Oliver Inc. offers speed, consistency, and nimbleness as a one-stop solution for all of your printing & packaging needs. At Oliver Inc, our core values are part of the framework of our organization. We're passionate and enjoy our work! We value respect and focus on servicing our customers' needs by providing them with creative solutions that help build their brands. When you partner with Oliver, you partner with success.
Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of high-quality services. You will serve as the main point of contact between Oliver and its clients, working to manage and build long-term business relationships, provide solutions, and contribute to overall client satisfaction, collaborating with internal departments to drive the process.
If you are a natural communicator with a passion for customer service, we would like to meet you!
About the Role:
As our Account Manager, Client Services, you will:
  • Understand client's business goals and challenges to provide effective solutions.
  • Manage a portfolio of client accounts, ensuring their needs are met.
  • Client and internal communication regarding customer orders, samples, estimates and job specifications.
  • Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production.
  • Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department.
  • Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates.
  • Responsible for onsite customer experience, which can include strategy sessions, plant tours illustrating Company capabilities, and offsite customer visits.
  • Audit and update open sales order, finished goods inventory, and open orders for billing purposes.

About You:
You're a fit for the role of Account Manager, Client Services if your background includes:
  • 4 to 5 years of experience in a customer service, sales, manufacturing environment.
  • Proficient in Windows, Word, Excel, ERP and CRM systems.
  • Ability to multi-task while exercising judgment in a high-volume and fast-paced environment.
  • High School diploma; college degree a plus.
  • Excellent oral and written communication skills.
  • Occasional overnight travel when necessary.

Oliver Inc is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

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