Client Services Operations Manager Jobs in Gilbert, AZ

OnePoint Patient Care

OnePoint Patient Care (OPPC) is a nationwide, hospice‑dedicated pharmacy and PBM (pharmacy benefit manager) that specializes exclusively in supporting hospice organizations with medication dispensing, clinical guidance, delivery logistics, and formulary management.

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long‑term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top‑quality care come join our team and apply today!

We are seeking an Account Manager to support our Client Services team.

Applicants can reside in, or a commutable distance to Tempe, AZ or Glenview, IL

The ideal candidate will have a Bachelor's Degree and previous experience in a client management, customer service, or client support role within a healthcare setting or other business‑to‑business setting desired.

This primarily consists of in‑office & field travel, with some WFH offered Travel: 40% required

Schedule: Monday - Friday, business hours

We offer:

• DailyPay
• Flexible schedules
• Competitive pay
• Shift differential
• Health, dental, vision and life insurance benefits
• Company paid STD and LTD
• Tuition Assistance
• Employee Discount Program
• 401k
• Paid-time off
• Tuition reimbursement

• Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives
• Supports Client Services team with tasks involving customer success, including report development, incident tracking and presentation building.
• Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients
• Manages their client base through the company’s CRM software
  • This includes the tracking and management of activities, tasks, contacts, and other material events with clients.
  • It will also document the up‑selling of products and solutions, and how those relate to the overall retention strategy
• On a quarterly or semi‑annual basis, is responsible for the preparation and participation in a Book of Business Review with Management
• Collaborates and assists the Client Services team in serving the account
• Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client‑facing telephonic training and oversees the implementation of new facilities. The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources
• Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved
• May attend corporate/networking events and conferences
• Establishes productive, professional relationships with key personnel in partner accounts
• Performs other tasks as assigned

• Bachelor’s Degree in business or related field preferred
• Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business‑to‑business setting desired
• Ability to present to all levels of management; excellent time‑management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem‑solving skills; experience in root cause analysis; able to collaborate cross‑functionally; experience working within a team required
• SalesForce and Axiom experience; previous experience in a project management and client‑facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing desired
• Customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision‑maker; commitment to process improvement; innovative; organizational/job knowledge required

OnePoint Patient Care, an affiliate of PharMerica, is the nation’s leading independent provider of community‑based hospice pharmacy and pharmacy benefits management (PBM) services – offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries, and manages pharmacy benefits for thousands of patients per day. Through its Concierge PBM, Next Day Valet mail order, and Direct Express local services, OnePoint serves hundreds of hospice programs and is available in 50 states. For more information, please visit www.oppc.com.