Client Services Operations Manager Jobs in Phoenix, AZ

Job Profile:
Administrative Operations Specialist 3
Job Family:
Administrative Operations
Time Type:
Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Supports and instructs those served by the department with complex queries, applies specialized knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.
Job Description:
Salary: $65,000.00
The Career Services Operations Manager develops, manages, and expands strategic employer engagement programs that connect students with career exploration and professional development opportunities. This position serves as the primary coordinator for Discovery Days, Job Shadow experiences, alumni mentorship and other initiatives, while cultivating relationships with employers, academic units, and alumni to increase meaningful engagement opportunities.
Working collaboratively with Employer Relations and Career Readiness teams, the Manager identifies new partnership opportunities, strengthens existing employer relationships, and develops scalable engagement models that align with Career Services' strategic priorities. This role balances program management with long-term growth planning by evaluating outcomes, identifying gaps, and implementing innovative approaches that expand employer and alumni participation.
Work schedule and location: Career Services serves students and recent alumni virtually, in the office, and at events during the timeframe of Monday - Friday, 8:00 am - 5:00 pm. Staff may have varied schedules to support students, alumni, and employer partners. Job location is primarily located at the Tempe campus; however, the incumbent will occasionally be required to travel to other ASU locations, as needed.
What's in it for you:
Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: (Click here to explore options)

• Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
• Low-cost health, dental, vision, and life insurance benefits.
• Retirement program designed to promote long-term savings and provide income upon retirement.
• Paid time for volunteer and professional development.
• 10 Paid Holidays and competitive Vacation and Sick accruals each Pay Period.
• Wellness program for preventative health education and screenings.
• Disability and leave program for income protection.
• Employee assistance for free and confidential behavioral health services.
• ASU Discounts to sports/events along with discounts with ASU partnerships.

Essential Duties:

• Provide strategic vision and oversight for the growth, refinement, and evolution of assigned employer engagement programs and initiatives, establishing priorities, identifying opportunities for expansion and innovation, and ensuring alignment with Career Services, divisional, and university goals.
• Build and maintain collaborative relationships with employers, alumni, academic units, and university partners to advance Career Services priorities, strengthen partnerships, and expand meaningful engagement opportunities for students.
• Develop and advance a comprehensive approach to alumni engagement within Career Services, expanding opportunities for alumni to serve as mentors, industry connectors, employer advocates, program participants, and strategic partners in support of students and the broader vision for Career at ASU.
• Recruit, engage, and steward employers, alumni, and other external partners for participation in Career Services programs, events, and strategic initiatives, cultivating sustained relationships and identifying opportunities for deeper involvement.
• Collaborate with Career Services staff and campus partners to identify, develop, and implement employer and alumni engagement opportunities that align with departmental priorities, student career readiness goals, and evolving workforce and industry needs.
• Coordinate employer and stakeholder communications, scheduling, logistics, and participant support to ensure the successful delivery of programs, events, and engagement activities.
• Monitor program outcomes, maintain accurate records, analyze participation and engagement data, and use assessment findings to recommend improvements, inform strategic decisions, and enhance the effectiveness and impact of employer and alumni engagement initiatives.
• Identify emerging partnership opportunities, evaluate new program and engagement models, and recommend innovative approaches that expand the reach and impact of Employer Relations and Career Services.
• Represent Career Services at employer and alumni engagement activities, recruiting events, university meetings, and community partnerships, serving as a professional ambassador and advancing awareness of opportunities to engage with Career at ASU.
• Support departmental operations and strategic priorities through committee participation, special projects, assessment activities, and cross-functional collaboration.

Desired Qualifications:

• Experience building and maintaining professional relationships with employers, alumni, industry partners, and university stakeholders.
• Experience planning, coordinating, and evaluating employer engagement, career development, or experiential learning programs.
• Experience developing strategic partnerships that support organizational growth and stakeholder engagement.
• Experience managing projects involving multiple stakeholders while balancing competing priorities and deadlines.
• Experience collaborating with faculty, academic units, or higher education partners.
• Experience coordinating events or programs ranging from small-group experiences to larger engagement initiatives.
• Experience utilizing CRM or career management platforms (12twenty, Handshake, Salesforce, or similar systems).
• Experience collecting, analyzing, and interpreting program data to inform decision-making and continuous improvement.
• Demonstrated ability to identify opportunities for program growth and implement innovative solutions.
• Strong written and verbal communication skills with the ability to engage audiences.
• Demonstrated organizational skills and attention to detail while managing multiple concurrent projects.
• Proficiency with Microsoft Office Suite and collaborative technologies including Teams or Google Workspace.

Working Environment:

• Lifting and carrying materials, as well as, pulling and pushing carts of up to 30 lb. with or without accommodations.
• Additional movement requirements include climbing, balancing, stooping, kneeling, crouching, and reaching.
• Sitting and standing for prolonged periods; 50% sitting; 25% standing; 25% walking

Department Statement:
The Career Services Operations Manager is part of a one Career Services team model that provides a variety of career services to students and new graduates through every step of the career & professional development process. Career Services serves ASU students and new graduates through engagement opportunities tailored to their unique backgrounds, identity, talents, experiences, academic preparation and professional goals.
Our focus is to ensure Career Readiness as defined by the National Association of Colleges & Employers: Career Readiness is the attainment and demonstration of requisite competencies that broadly prepare college graduates for a successful transition into the workplace. We help them succeed at every step of their career development process from learning about majors and career options, to finding an internship or first job out of college. We offer professional career advice and are a valuable resource for job outlook, salary and employment trend information. Our office works through a career development model focused on career interests. This career interest areas model allows students to break out of the confines of viewing career opportunities based solely on college majors and opens the door to a larger variety of post-graduation options. This model influences our career & professional development curriculum, as well as, our engagement with employers.
Career Services provides commensurate programs, services, and resources at all four Phoenix area locations, as well as ASU Online. Staff work collaboratively with Career Services leadership and staff at each location, and as part of the Educational Outreach and Student Services (EOSS) Vice Presidential area. EOSS provides the ASU student community with support services, involvement opportunities and a rich Sun Devil experience to assist students in achieving their personal and academic goals. Members of the ASU community aspire to live the Sun Devil Way, creating and sustaining a community that exemplifies achievement, engagement and responsibility.
Driving Requirement:
Driving is not required for this position.
Location:
Campus: Tempe
Funding:
No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
ASU's comprehensive benefits package is a key part of your total compensation. Visit the ASUCompensation Estimator
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.