Client Services Operations Manager Jobs in Virginia

At Edelman Financial Engines (EFE), our purpose is to guide people with the financial advice they need to thrive.
We believe that every dollar saved represents a lifetime of hard work and aspirations, and every dollar invested has a job to do for our clients. That's why we are committed to managing our clients' investments by truly understanding them as people first and then delivering advice, strategies and solutions to help them feel confident about the plans they are making, whether for today, tomorrow, or in the great unknown future. Our goal is to build long-term relationships based on respect, integrity, and a belief that our responsibility is to help people make smart investments decisions in every stage of their lives.
Our culture is grounded in our CORE values: Client First, One Team, Respectful Candor, and Endless Curiosity. These values guide everything we do, for our clients and each other. We are committed to moving forward together. If you are inspired by purpose-driven work and a collaborative, values-led culture, we invite you to explore a career with us.
As a Regional Client Service Manager, you'll play a pivotal role ensuring world-class customer service is delivered to our clients by managing all facets of regional operations, supporting multiple branch offices, as well as various business lines.
We are looking for someone with proven leadership experience within financial services to help us deliver outstanding service by building and nurturing the client relationship. If you have exceptional leadership acumen, client service and communication skills, with a good understanding of finance, this is the opportunity for you!
Responsibilities:

• Mentor, coach and lead Client Service Teams; managing the day-to-day branch office operations and oversight of the overall client service experience.
• Partner with the Regional Director and maintain high-quality standards and client service throughout the region
• Effective planning and managing of staffing and support needs which include but are not limited to:
• Assist with interviewing and hiring of qualified external and internal candidates
• Identify and develop high performing internal employees in an effort to build future bench strength
• Manage and oversee the employee performance review process for the department ensuring reviews are appropriate, accurate, and adhere to all company deadlines
• Develop performance improvement plans and provide coaching when necessary to improve marginal employee performance ensuring a high level of accountability

• Maintain the highest possible level of morale in the department so that the culture is one of mutual respect and cooperation between Client Services and other departments
• Continuously review department organization and administrative procedures to ensure that effective, efficient, and profitable staff operations are maintained
• Responsible to make sure that all programs and projects meet assigned goals and objectives
• Responsible for resolving complex service and operational issues, with best-practice judgment

Requirements:

• 5-7 years of financial industry experience, specifically in a broker/dealer or RIA environment
• Bachelor's degree in business or finance preferred, or equivalent combination of education and experience.
• At least three years of leadership experience.
• Previously held Series 7, Series 24, or Series 66 licenses preferred.
• Ability to effectively lead, motivate and empower a team to successfully accomplish goals.
• Able to adapt to changes in the work environment, manage competing demands and work with frequent change, delays or unexpected events.
• Excellent judgment to appropriately prioritize and manage multiple deadlines.
• Occasional travel

Edelman Financial Engines takes a market-based approach to pay. The expected base salary range for this role nationally is $99,000 - $132,000. However, final base pay will be carefully determined based on several factors, including responsibilities, job-related skills, relevant experience, geographic location, and market conditions. Additionally, this role may be eligible for other forms of compensation and benefits, such as a discretionary bonus, health, dental and other wellness plans, and 401(k) contributions.
Your recruiter can share more about the specific benefits eligible for this role during the hiring process.
About Edelman Financial Engines
Since 1986, Edelman Financial Engines has been committed to always acting in the best interests of our clients. We were founded on the belief that all investors - not just the wealthy - deserve access to personal, comprehensive financial planning and investment advice. Recognized by Barron's as a top RIA firm for eight years in a row (awarded each September (2018-2025) based on prior 12-month data through June 30)1, we support more than 1.27 million clients across 140+ offices nationwide and manage over $324 billion in assets 2. Our unique approach to serving clients combines our advanced methodology and proprietary technology with the attention of a dedicated personal financial planner. Every client's situation and goals are unique, and the powerful fusion of high-tech and high touch allows Edelman Financial Engines to deliver the personal plan and financial confidence that everyone deserves.
For more information, please visit EdelmanFinancialEngines.com.
© 2026 Edelman Financial Engines, LLC. Edelman Financial Engines® is a registered trademark of Edelman Financial Engines, LLC. All advisory services provided by Financial Engines Advisors L.L.C., a federally registered investment advisor. Certain services provided on an educational and guidance basis only. Results are not guaranteed.
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1 The Barron's Top 100 RIA Firms list, an annual ranking of independent advisory firms, is based on qualitative and quantitative criteria. Firms elect to participate but do not pay to be included in the ranking. The 2018 ranking refers to Edelman Financial Services, LLC, which combined its advisory business in its entirety with Financial Engines Advisors L.L.C. (FEA) in November 2018. For the same survey, FEA received a precombination ranking of 12th.
2 Edelman Financial Engines data, as of September 30, 2025