ZipRecruiter

Log In

1

Client Services Operations Manager Jobs in Virginia

Omnicom

AVP, Client Services

Williamsburg, VA · On-site

... manages and develops others, has deep operational knowledge, fosters collaborative cross-functional teams, and exhibits strong strategic leadership. Snow's business is centered around the patient ...

Kobie Marketing

Operations Manager

Richmond, VA · On-site

Manage the daily operational logistics of the intra-Kobie team respective to the client assigned ... Working with client services team and technology team on the implementation and tracking of client ...

Omnicom

AVP, Client Services

Williamsburg, VA

... manages and develops others, has deep operational knowledge, fosters collaborative cross-functional teams, andexhibitsstrong strategic leadership.Snow's business iscenteredaround the patient journey ...

SHR CONSULTING GROUP, LLC

Operations Manager

Arlington, VA · On-site

$130K - $165K/yr

Operations Manager Full Time Arlington, VA, US Salary Range: $130,000.00 To $165,000.00 Annually ... Manage, develop, monitor, and report on client Service Level Agreements and Acceptable Quality ...

previous pagenext page

Showing results 21-40

All JobsClient Services Operations JobsClient Services Operations Manager JobsClient Services Operations Manager Jobs in Virginia

Client Services Operations Manager information

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities in Virginia are hiring for Client Services Operations Manager jobs?

Cities in Virginia with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Remote Client Services Supervisor

Virginia Beach, VA • On-site, Remote

Globe Life American Income Division
Insurance Services • 11 - 50 employees
Learn more about Globe Life American Income Divisionexternal

Full-time

Medical, Life

Re-posted 5 days ago

Key responsibilities

  • Meet with clients through Zoom and phone consultations to provide support and answer questions regarding benefits, policies, and available coverage.

  • Build and maintain long-term client relationships while delivering professional, responsive customer service.

  • Support team success through collaboration, assist with workflow coordination and communication, and participate in leadership coaching and development programs.

Job description

Remote Client Services Supervisor
Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)
Remote - Level Up Your Career
100% Remote | Flexible Schedule | Leadership Development
Ready to move beyond the traditional 9-to-5 and build a career where growth, flexibility, and leadership development are part of your everyday experience?
AO is seeking motivated, growth-oriented professionals to join our team as Remote Client Services Supervisors. This opportunity is ideal for individuals who enjoy supporting others, developing leadership skills, and building a long-term career within a collaborative, remote-first organization.
Our fully virtual environment eliminates commuting while providing the mentorship, training, and professional development needed to help you advance into leadership.
No prior insurance experience is required. Comprehensive training is provided.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we are committed to helping families protect their financial future while investing in the professional development of our team through mentorship, leadership training, and performance-based advancement.
Position Overview
As a Remote Client Services Supervisor, you'll help deliver exceptional client experiences while developing the skills necessary to grow into higher levels of leadership.
You'll work alongside experienced mentors in a collaborative virtual environment where initiative, accountability, and continuous learning are encouraged.
Key Responsibilities
Client Support
  • Meet with clients through Zoom and phone consultations
  • Answer questions regarding benefits, policies, and available coverage
  • Build and maintain long-term client relationships
  • Deliver professional, responsive customer service
Leadership Development
  • Support and encourage team success through collaboration
  • Assist with workflow coordination and communication
  • Utilize virtual tools to improve productivity and organization
  • Participate in leadership coaching and development programs
  • Identify opportunities to improve team performance and client experience
  • Maintain professionalism, accountability, and ethical business practices
What We Offer
🌎 100% Remote Work
  • Work remotely from anywhere within the United States
  • No commuting
  • Flexible work environment
  • Modern virtual collaboration tools
⏰ Flexible Schedule
  • Build a schedule that supports your lifestyle
  • Work-life balance with performance-based expectations
📚 Leadership Mentorship
  • Executive coaching from experienced leaders
  • Weekly leadership development
  • Ongoing professional training
  • Structured advancement opportunities
📈 Career Growth
  • Promotion based on performance
  • Leadership development pathways
  • Continuous learning opportunities
  • Long-term professional growth
💰 Weekly Pay & Incentives
  • Weekly performance-based compensation
  • Performance bonuses
  • Leadership recognition programs
  • Residual income opportunities
♥ Benefits
  • Medical reimbursement program for qualifying representatives
  • Company-supported life insurance
  • Union-supported work environment
  • Leadership conferences and professional development events
  • Advanced virtual technology and collaboration tools
Qualifications
Successful candidates typically demonstrate:
  • Strong communication and interpersonal skills
  • Leadership potential with a desire to grow
  • Self-motivation and personal accountability
  • Ability to work independently in a remote environment
  • Positive, solution-oriented mindset
  • Strong organizational and time-management skills
  • Adaptability and willingness to learn
  • Professionalism and integrity
Helpful Experience
Experience in one or more of the following areas is beneficial:
  • Customer Service
  • Team Leadership
  • Client Relations
  • Retail Management
  • Hospitality
  • Healthcare
  • Sales
  • Administrative Support
  • Operations

Management experience is helpful but not required. We value coachability, ambition, and a willingness to learn. Full training and mentorship are provided.
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States
  • Must be physically located within the United States
  • Computer or laptop
  • Reliable high-speed internet connection
  • Webcam and microphone capability
  • Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Level Up Your Career?
If you're ready to build a flexible remote career where leadership development, mentorship, and professional growth are part of your future, we'd love to hear from you.
Apply today and begin building your future with AO.
Work Remotely. Lead with Purpose. Grow Without Limits. 🚀

Apply