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Client Services Operations Manager Jobs in Rhode Island

AIPSO

Operations Manager

Johnston, RI · On-site

$84K - $134K/yr

AIPSO is a management organization and service provider for various insurance industry groups ... Manage the overall operation of assigned Plans, including supervision of employees, establishment ...

AIPSO

Operations Manager

Johnston, RI · On-site +1

$84K - $134K/yr

AIPSO is a management organization and service provider for various insurance industry groups ... Manage the overall operation of assigned Plans, including supervision of employees, establishment ...

West Marine

Operations Manager

Narragansett, RI · On-site

Oversee operations in Hub locations as required. Duties/Responsibilities * Ensure inventory ... Ensure the store and staff exemplify our brand and service standards. * Maintain knowledge through ...

Amazon

Operations Manager

Johnston, RI · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Knitwellgroup

Operations Manager

Cranston, RI

Customer-centric, understanding how the importance of exceptional service contributes to growing ... Partner with the Manager to lead the team with ownership as it relates to all areas of operations.

KnitWell Group

Operations Manager

Cranston, RI

Customer-centric, understanding how the importance of exceptional service contributes to growing ... Partner with the Manager to lead the team with ownership as it relates to all areas of operations.

Talbots

Operations Manager

Cranston, RI · On-site

Customer-centric, understanding how the importance of exceptional service contributes to growing ... Partner with the Manager to lead the team with ownership as it relates to all areas of operations.

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Client Services Operations Manager information

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities in Rhode Island are hiring for Client Services Operations Manager jobs?

Cities in Rhode Island with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Client Services Representative (Account Management)

Lincoln, RI • On-site

FSSI
See more jobs at FSSIexternal

Other

Posted 24 days ago

Job description

Account Representative

Join Team FSSI and Become an Employee-Owner!

Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S. We are currently looking for an Account Representative to join our Client Services team in Lincoln, RI. The Account Representative manages the daily tasks of clients' projects in a SaaS-based production environment, where solutions and processes are tailored to each account. This requires managing complex print and mail workflows, coordinating across internal teams, and ensuring accuracy from project setup through billing.

Success in this role requires strong critical thinking, project coordination skills, an aptitude for learning new technical concepts and a genuine passion for helping clients achieve their goals. This is an onsite position, working Monday – Friday from the FSSI facility.

Why You'll Love This Role:

  • We Invest in our employees! We provide dedicated training for your success in the role through our FSSI University as well as hands on training with the Client Services team.
  • Build strong relationships and manage your client accounts with custom care and expertise.
  • Utilize your creativity in resolving client challenges while providing seamless communication.

Your Essential Duties:

  • Client Success: Serve as the primary point of contact between your clients and internal teams, including IT, Software Development, Operations, Marketing, Accounting and Purchasing. Ensure client needs are clearly understood and executed.
  • Project Management: Oversee client implementations, manage daily tasks for accounts, and monitor production workflows.
  • Technical Expertise: Assist clients in understanding print, mail, and online presentment specifications, work with internal teams to troubleshoot technical issues, and create clear technical documentation tailored to client specification.
  • Data & Reporting: Ensure accurate client billing and generate client reports.
  • Process Improvement: Collaborate with teams to enhance efficiency and deliver top-tier service.

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