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Client Services Operations Manager Jobs in Rhode Island

IQVIA LLC

VP, Client Services

Providence, RI · On-site

The VP, Client Services ('VP') is responsible for managing client relationships, delivering projects in alignment with operational excellence standards, and leading account team. VP is accountable ...

HB Travels

Client Services / Travel

Cranston, RI · On-site

About the job Client Services / Travel Are you passionate about travel and enjoy helping others ... Work remotely while guiding clients, managing bookings, and delivering exceptional service. What ...

HB Travels

Client Services / Travel

Westerly, RI · On-site

About the job Client Services / Travel Are you passionate about travel and enjoy helping others ... Work remotely while guiding clients, managing bookings, and delivering exceptional service. What ...

NEW ENGLAND TESTING LAB INC

Be Seen First

Client Services Representative

West Warwick, RI · On-site

$40K - $50K/yr

... operations and delivering accurate, responsive, and quality service. The Client Services ... This position requires managing client communications, resolving issues efficiently, and ...

NEW ENGLAND TESTING LAB INC

Be Seen First

Client Services Representative

West Warwick, RI · On-site

$40K - $50K/yr

... operations and delivering accurate, responsive, and quality service. The Client Services ... This position requires managing client communications, resolving issues efficiently, and ...

RI Temps, Inc.

Client Service Manager

West Greenwich, RI · On-site

$20 - $22/hr

Account Manager - Client Services & Logistics Schedule: Monday-Friday, 8:00 AM-4:30 PM Job Type ... Experience in client services, logistics, warehousing, fulfillment, or supply chain operations is ...

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Client Services Operations Manager information

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities in Rhode Island are hiring for Client Services Operations Manager jobs?

Cities in Rhode Island with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Client Services Representative (Account Management)

Lincoln, RI • On-site

Financial Statement Services, Inc
51 - 200 employees
Learn more about Financial Statement Services, Incexternal

$27 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Join Team FSSI and Become an Employee-Owner!
Who We Are:
Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S. We are currently looking for an Account Representative to join our Client Services team in Lincoln, RI. The Account Representative manages the daily tasks of clients' projects in a SaaS-based production environment, where solutions and processes are tailored to each account. This requires managing complex print and mail workflows, coordinating across internal teams, and ensuring accuracy from project setup through billing.
Success in this role requires strong critical thinking, project coordination skills, an aptitude for learning new technical concepts and a genuine passion for helping clients achieve their goals.
This is an onsite position, working Monday - Friday from the FSSI facility.
Why You'll Love This Role:
  • We Invest in our employees! We provide dedicated training for your success in the role through our FSSI University as well as hands on training with the Client Services team.
  • Build strong relationships and manage your client accounts with custom care and expertise.
  • Utilize your creativity in resolving client challenges while providing seamless communication.
Your Essential Duties:
  • Client Success: Serve as the primary point of contact between your clients and internal teams, including IT, Software Development, Operations, Marketing, Accounting and Purchasing. Ensure client needs are clearly understood and executed.
  • Project Management: Oversee client implementations, manage daily tasks for accounts, and monitor production workflows.
  • Technical Expertise: Assist clients in understanding print, mail, and online presentment specifications, work with internal teams to troubleshoot technical issues, and create clear technical documentation tailored to client specification.
  • Data & Reporting: Ensure accurate client billing and generate client reports.
  • Process Improvement: Collaborate with teams to enhance efficiency and deliver top-tier service.
Requirements
What You Bring:
  • Must have a bachelor's degree.
  • 1-3 years of experience in B2B account management, client implementation or related industry experience.
  • Strong problem-solving and critical thinking skills.
  • Ability to grasp and explain technical concepts with ease.
  • Excellent business writing and communication skills with a keen attention to detail for professional client communication.
  • Strong organizational and coordination skills to manage multiple tasks, deadlines, and client needs efficiently.
  • Proficiency in Word, Excel, and PowerPoint, Outlook and Teams (project management software experience is a plus!).
The description above is a summary of the highlights of the role, a full job description will be provided.
Benefits
Why Join Us?
  • Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you're not just an employee-you become an employee-owner, sharing in the success of our company and shaping its future.
  • Culture of CARE for our Employees: We offer strong, competitive benefit plans for our employees and their families.
  • Industry Leadership: FSSI is a technology-driven leader in document services, focused on providing best-in-class services and dedicated to utilizing industry-leading software and equipment.
Benefits include:
  • 401(k) & Roth + Employee Stock Ownership Plan
  • Medical, Dental, Vision & Life Insurance
  • Vacation, sick leave and paid holidays - including your birthday!
  • Employee Assistance & Care Programs
  • Additional perks & employee award programs

Ready to grow with us? Apply today!
Hiring Pay Range (hourly paid): $27.00 - $28.00 an hour
Schedule: Mon - Fri, 8:00 am - 5:00 pm. This is an onsite position.

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