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Client Services Operations Manager Jobs in Ohio (NOW HIRING)

NOVO Health Services

Operations Manager

Nova, OH · On-site

The Operations Manager is responsible for leading day-to-day plant operations to ensure safe ... Coordinate production and distribution schedules to meet client commitments. * Ensure service ...

Emerald Credit Union

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Operations Manager

Cleveland, OH · On-site

$56K - $71K/yr

Branch Operations & Member Service: Responsible for the overall management of daily branch ... operations to ensure efficient workflows, exceptional members service, and achievement of ...

Wtcpl

Public Service Operations Manager

Warren, OH · On-site

$67K/yr

... Public Service Operations Manager. This full-time position provides system-wide leadership and ... library services across all locations that meet the evolving needs of the community. Essential ...

The Affinity Center Inc

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Client Services Coordinator

Cincinnati, OH · On-site

$44K - $47K/yr

We are searching for an exceptionally detail-oriented and professional Client Services Coordinator ... operational process flow, and excels at thorough problem-solving. In this role, you will manage ...

The Affinity Center Inc

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Client Services Coordinator

Cincinnati, OH · On-site

$44K - $47K/yr

We are searching for an exceptionally detail-oriented and professional Client Services Coordinator ... operational process flow, and excels at thorough problem-solving. In this role, you will manage ...

Addison Group

Operations Manager

Toledo, OH · On-site

$55K - $65K/yr

About Our Client: Addison Group is partnering with a trusted and growing healthcare services provider to hire an Operations Manager for their field-based emergency services team. This individual will ...

People Architects

Operations Manager

Twinsburg, OH · On-site

People Architects is recruiting for our direct client, a family-owned, full-service custom ... We are seeking an Interim Operations Manager. The ideal candidate will have proven experience in ...

People Architects

Operations Manager

Twinsburg, OH · On-site

People Architects is recruiting for our direct client, a family-owned, full-service custom ... We are seeking an Interim Operations Manager. The ideal candidate will have proven experience in ...

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Client Services Operations Manager information

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities in Ohio are hiring for Client Services Operations Manager jobs?

Cities in Ohio with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Public Service Operations Manager

Warren, OH • On-site

a 2017 study for the Ohio Library Council found
See more jobs at a 2017 study for the Ohio Library Council foundexternal

$67K/yr

Other

Medical, Life, Retirement

Posted 5 days ago

Job description

The Warren-Trumbull County Public Library is seeking an experienced and strategic leader to serve as our Public Service Operations Manager. This full-time position provides system-wide leadership and oversight of public service operations, ensuring the delivery of high-quality, equitable, and innovative library services across all locations that meet the evolving needs of the community.

Essential Duties and Responsibilities

  • Directly supervises Public Service Managers and other assigned staff by providing leadership, coaching, mentoring, performance evaluations, and professional development opportunities.
  • Serves as a key point of escalation for complex customer concerns, personnel issues, and operational challenges across public service areas.
  • Monitors and evaluates day-to-day public service operations, including circulation, reference, programming, and customer services, to ensure efficient and effective service delivery.
  • Provides leadership and direction to ensure consistent public service standards, policies, and procedures are implemented and followed across all locations.
  • Develops, implements, and enforces policies and procedures related to public service.
  • Reviews and analyzes statistical data, community feedback, and service trends across the system to identify needs, opportunities, and areas for improvement.
  • Fosters collaboration and communication among public service departments and locations to promote consistency, efficiency, and organizational goals.
  • Assists in the development and management of budgets for public service departments and locations.

Qualifications and Requirements

  • Master's degree in Library and Information Science (MLIS) from an ALA-accredited library program required.
  • Significant progressively responsible managerial experience in a public library setting, including supervision of multiple departments or locations, required.
  • Demonstrated knowledge of public library operations and service delivery across circulation, reference, and programming areas.
  • Experience managing budgets and personnel across multiple teams or locations.
  • Proficiency with library technology, integrated library systems, databases, and standard office software.
  • Ability to work a flexible schedule, including evenings and weekends as needed.
  • Valid driver's license with an acceptable driving record required.
  • Experience overseeing library operations within a multi-location library system preferred.
  • History of leading system-wide initiatives or strategic planning efforts preferred.

Compensation

  • Starting salary:$32.65/hour ($67,912 annually)
  • Position is full-time
  • Health insurance with employer HSA contribution
  • Life insurance
  • Ohio Public Employees Retirement System (OPERS):
  • 10% employee contribution, 14% employer contribution
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