Client Services Operations Manager Jobs in Ohio (NOW HIRING)

Lisinski Law Firm Dublin, Ohio, United States

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and "Changing as Many Lives as Possible."

The Operations Manager is accountable for the performance of a defined operational function through Supervisors and multiple frontline teams. This role translates organizational goals into functional operating plans, establishes priorities, allocates resources, and ensures consistent achievement of productivity, quality, service, client experience, and compliance expectations.

The Operations Manager develops frontline leaders, manages operational performance and risks within the assigned function, and improves workflows to support reliable and efficient execution. This role coordinates dependencies with partner teams and implements broader organizational initiatives within the function. Matters requiring multi-function strategy, organizational redesign, broader governance, or structural resolution are escalated to senior leadership.

• Lead and develop Supervisors, providing coaching, direction, performance management, and accountability.
• Own the operational performance of a defined function, ensuring achievement of productivity, quality, service, compliance, and client experience goals.
• Translate organizational objectives into functional operating plans, priorities, and measurable performance expectations.
• Establish, monitor, and evaluate functional KPIs; use operational data to drive decisions and continuous improvement.
• Optimize workflows and operational processes within the assigned function to improve efficiency, consistency, and service delivery.
• Manage staffing, scheduling, workload, and resource allocation to meet operational demands within the function.
• Identify and mitigate operational risks, workflow bottlenecks, and resource constraints within the assigned function; elevate broader organizational risks as appropriate.
• Resolve complex operational and cross-team issues within the function while ensuring timely and effective execution.
• Partner with other functional leaders to coordinate operational dependencies and implement approved organizational initiatives within the assigned function.
• Develop Supervisors and strengthen frontline leadership capability through coaching, performance feedback, and talent development.
• Ensure consistent application of organizational policies, operating procedures, and performance standards.
• Foster a culture of accountability, collaboration, operational excellence, and continuous improvement.

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Operations Management, or a related field preferred.
• 5-7 years of functional experience in operations, legal operations, client services, or a related business function.
• 2-4 years of experience leading people or operational teams.
• Demonstrated success managing operational performance, key performance indicators, staffing, resource allocation, workflow execution, and continuous improvement within a defined function.
• Demonstrated ability to develop frontline leaders and drive accountability through Supervisors.
• Experience using operational metrics, dashboards, and performance data to make decisions and improve functional outcomes.
• Experience coordinating operational dependencies and implementing cross-functional initiatives within an assigned function.
• Experience working in a process-driven, service-oriented, or production environment preferred.
• Builds Effective Teams - Building strong teams aligned to shared goals.
• Collaborates - Building partnerships and working collaboratively to meet shared objectives.
• Decision Quality - Making good and timely decisions using analysis, experience, and judgment.
• Directs Work - Providing direction, delegating, and removing obstacles to get work done.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity seen as direct and truthful.
• Strong knowledge of operational performance management, workflow optimization, and resource planning.
• Ability to lead through Supervisors while developing frontline leadership capability.
• Strong analytical, problem-solving, and decision-making skills using operational metrics.
• Ability to manage competing priorities, operational risk, and functional performance.
• Strong communication, coaching, and relationship-building skills.

• Monday through Friday, 8:30am-5:30pm Eastern Time Onsite in Dublin Office

The expected salary for this role is $80,000-$98,000, though the final offer will reflect several factors such as your experience, skills, and the role's location and may be outside of this range. Candidates should expect offers that reflect their individual qualifications, experience, and location. The salary provided is directional, and actual compensation may vary.

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best.

• 401k Match
• Options for Health Savings Account or Flexible Spending Account
• Dependent Care FSA
• Basic Life Insurance
• Voluntary Life & AD&D
• Disability Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program
• Paid Time Off

At Lisinski Law Firm , the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.