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Client Services Operations Manager Jobs in Nebraska

Complete Comfort Inc.

Operations Manager

Omaha, NE · On-site

$70K - $100K/yr

You'll work closely with the owner and a team that includes service technicians, installation crews ... operations management experience, preferably in HVAC, plumbing, electrical, home services, or a ...

State Steel Supply

Operations Manager

Omaha, NE · On-site

The Operations Manager coordinates activities of workers engaged in preparing and executing ... Act as a key escalation point for customer complaints and service-related issues Cross-Branch ...

State Steel Supply Co.

Operations Manager

Omaha, NE · On-site

The Operations Manager coordinates activities of workers engaged in preparing and executing ... Act as a key escalation point for customer complaints and service-related issues Cross-Branch ...

State Steel

Operations Manager

Omaha, NE · On-site

The Operations Manager coordinates activities of workers engaged in preparing and executing ... Act as a key escalation point for customer complaints and service-related issues Cross-Branch ...

JM Hunter Group

Operations Manager

Omaha, NE · On-site

Coordinate logistics, deliveries, and customer service support * Partner with sales teams to ensure ... Operations or management experience within building materials, distribution, or related industries

Aston Carter

Client Services Specialist

Omaha, NE · On-site

$23.50/hr

Client Services Analyst The Client Services Analyst provides technology and billing support in a ... Organizational skills to manage data, track issues, and follow through on resolutions. Work ...

PVS Detroit

Operations Manager

Bellevue, NE · On-site

Operations Manager Exempt Bellevue, NE We are seeking a seasoned Operations Leader to lead safe, efficient, and compliant chemical plant operations while delivering exceptional customer service. This ...

PIRTEK

Operations Manager

Omaha, NE · On-site

$63K - $68K/yr

PIRTEK is committed to providing world-class service while helping others in the organization ... Many team members go on to become Operations Managers, Business Managers, and even Franchise Owners ...

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Client Services Operations Manager information

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities in Nebraska are hiring for Client Services Operations Manager jobs?

Cities in Nebraska with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Operations Manager - Residential Home Services

Omaha, NE • On-site

Aksarben Heating, Air Conditioning, Plumbing
See more jobs at Aksarben Heating, Air Conditioning, Plumbingexternal

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This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Company Name

Aksarben Heating, Air Conditioning, Plumbing

Overview

Industry:HVAC

Role: Operations Manager – Residential Service & Installation

Location: Omaha, NE – Aksarben

Salary: $90,000-$100,000 PLUS bonus

Aksarben Heating, Cooling & Plumbing, a trusted leader in home services across the Omaha area, is seeking an experienced HVAC Operations Manager to oversee our Residential HVAC division.

Responsibilities

What You’ll Do As An Operations Manager:

  • Lead and develop service, install, and/or sales teams, including hiring, training, scheduling, and performance management
  • Supervise and delegate daily operations to ensure efficiency, productivity, and quality workmanship
  • Coach, train, and mentor technicians, installers, and sales team members to improve performance and drive results
  • Drive revenue growth, achieve monthly budget targets, and manage labor and material expenses
  • Oversee scheduling, job assignments, and field operations to optimize productivity
  • Provide technical guidance and operational support to field teams
  • Conduct job site inspections and audits to ensure quality, safety, and compliance with company standards
  • Review reports, track KPIs, and support the General Manager with operational planning and data analysis
  • Resolve customer concerns and ensure a high level of customer satisfaction
  • Ensure compliance with safety regulations, company policies, and local codes
  • Follow the guidelines for the Senior Care, Ethics, and Quality Assurance Process.
  • Conduct weekly meetings.
  • Other duties as assigned
Qualifications

What You’ll Bring As An Operations Manager:

  • 4+ years of experience in operations management, branch management, service management, or general management within a residential or commercial service-based industry.
  • Experience in home services industries such as HVAC, plumbing, roofing, solar, restoration, electrical, landscaping, pest control, or other field service organizations is strongly preferred.
  • Experienced in a HVAC Management position highly preferred.
  • Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
  • A working knowledge of gas piping, electricity, plumbing and air flow are required.
  • Knowledge of local and national HVAC code is preferred but not required.
  • A valid driver’s license is required.
  • Must possess a working knowledge of local codes and general industry standards.
  • Strong supervisory, communications, computer and mathematical skills are required.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amountsare depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

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