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Client Services Operations Manager Jobs in Nebraska

Firstnational

Director, Private Client Services

Omaha, NE · On-site

$124K - $211K/yr

Surround the client with a team of experts to help manage and preserve multi-generational wealth ... Transform the client's needs into relevant product and services offerings that exceed the client ...

Nationalindemnity

Client Services Analyst I

Omaha, NE · Hybrid

Support management with agency service initiatives focused on improving communication processes ... Understanding of insurance products, policy administration, and agency operations. * Knowledge of ...

CVS Health

Operations Manager

Lincoln, NE · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Lincoln, NE · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CHHJ LINCOLN, LLC

Operations Manager

Omaha, NE · On-site

$36K - $45K/yr

Building and training a team of extraordinary front line support * 100% client amazement and ... Must enjoy hard work, world class customer service and helping others * Must want to be a part of a ...

Aston Carter

Client Services Analyst

Omaha, NE · On-site

Support management and department trainers in developing content for onboarding new client services ... Knowledge of insurance industry practices, marketing techniques, and agency operations is ...

Rasmech

Operations Manager

Lincoln, NE · On-site

Career Opportunities with Rasmussen Mechanical Services Current job opportunities are posted here ... We're hiring an Operations Manager to lead the daily operations of one of our RMS locations -- the ...

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Client Services Operations Manager information

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities in Nebraska are hiring for Client Services Operations Manager jobs?

Cities in Nebraska with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Client Support Specialist II

Omaha, NE • On-site

Intercontinental Exchange
Securities, Commodity Contracts, and Financial Investments • 5 - 10K employees
Learn more about Intercontinental Exchangeexternal

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Re-posted 24 days ago

Intercontinental Exchange rating

8.6

Company rating: 8.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Overview

Job Purpose

The Analyst, Client Services Operations is responsible for resolving client issues, supporting incident response activities, and delivering consistent, high-quality operational support. This role focuses on execution, technical troubleshooting, and customer communication.

Responsibilities

  • Follow established incident management and escalation procedures

  • Participate in incident response activities such as triage, diagnostics, and customer updates

  • Resolve client service requests and incidents within defined SLAs

  • Provide technical troubleshooting across ICE Mortgage Technology platforms and integrations

  • Document resolutions clearly within ticketing systems and contribute to knowledge base updates

  • Communicate professionally with clients regarding issue status, next steps, and resolutions

  • Collaborate with peers and technical teams to identify root causes of recurring issues

  • Support quality assurance by validating fixes and workarounds

  • Maintain accurate case documentation and operational records

  • Continuously expand product knowledge and operational proficiency

Knowledge and Experience

  • 5+ years of experience in technical support or client operations

  • Working knowledge of incident response , ticketing systems, and escalation paths

  • Strong troubleshooting, communication, and documentation skills

  • Encompass experience a plus

  • Strong understanding of SaaS operations and client support workflows

  • Proficiency with Windows desktop environments and basic networking concepts

  • Customer-focused and execution-oriented

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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Benefits

Hours and flexibility

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