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Client Services Operations Manager Jobs in Illinois

RSM

Operations Manager - Deal Services

Chicago, IL · On-site

The Deal Services Operations Manager partners with Deal Services leadership to translate practice ... of client solutions. * Partner with internal functions, including Finance, Resource Management ...

Life Fitness

Service Operations Manager

Rosemont, IL · On-site

The Service Operations Manager leads the administrative and operational support functions of our ... services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an ...

Epiq

eDiscovery Client Services Manager

Chicago, IL · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services ... Work with Operational departments to customize and continually enhance service quality * In ...

Sequence Systems

Operations Manager

Rockford, IL · On-site

$85K - $100K/yr

Rather, our client is seeking someone with good business sense, strong organizational skills, and ... These include building and property services such as maintenance, carpet cleaning, landscaping, and ...

Investortools Inc

Client Services Associate

Naperville, IL · On-site

$70K - $90K/yr

Our platform is trusted by hundreds of financial institutions, including SMA managers, fund ... Study Investortools' clients to understand their unique business operations and operating models in ...

Paylocity

Lead Client Services - Growth

Schaumburg, IL · On-site

$82K - $87K/yr

Position Overview The Lead Client Services provides operational initiative, guidance and support across a Client Services Team of Account Managers, enabling outstanding client satisfaction. This is ...

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Client Services Operations Manager information

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities in Illinois are hiring for Client Services Operations Manager jobs?

Cities in Illinois with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Manager, Client Services

Chicago, IL • On-site

Valley National Bancorp
1 - 5K employees
Learn more about Valley National Bancorpexternal

Full-time

Posted 12 days ago

Job description

Responsibilities include but are not limited to:

  • Manage efforts for the Corporate and Middle Market Commercial Servicing team to provide elite service.
  • Partner and collaborate with the leaders within the assigned market vertical (Commercial Real Estate, Corporate -Industries, Healthcare, International - Tech, etc.) to ensure consistent communication and elite service is being maintained.
  • Train and manage a team of qualified specialists and team leaders to support the assigned market vertical. Conduct hiring, coaching, development and performance evaluations for staff.
  • Establish and maintain working relationships with key business partners in deposit operations, customer care, treasury solutions, product team, and other commercial departments.
  • Review tasks and implement process improvements and efficiencies. Ensure the team is kept informed of all updated processes and procedures.

Other Responsibilities:

  • Complies with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC. Complete annual BSA training. Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the AML/BSA Compliance Department. For supervisory positions, ensure BSA training requirements are completed by staff.
  • Performs other duties as deemed necessary by management.

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