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Client Services Operations Manager Jobs in Bloomington, IL

Quality Truck & Equipment Co

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Service Operations Manager

Bloomington, IL · On-site

Service Operations Manager Quality Truck & Equipment Co. - Bloomington, Illinois Lead Growth. Drive Results. Build Something Bigger. Quality Truck & Equipment Co. is seeking an experienced, results ...

Walgreens

Pharmacy Operations Manager

Normal, IL · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Bloomington, IL · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Normal, IL · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Bloomington, IL · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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Client Services Operations Manager information

See Bloomington, IL salary details

$42.7K

$118.6K

$130K

How much do client services operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for client services operations manager in Bloomington, IL is $118,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,500.00 and $128,500.00 per year, depending on experience, location, and employer.

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities near Bloomington, IL are hiring for Client Services Operations Manager jobs?

Cities near Bloomington, IL with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Service Operations Manager

Bloomington, IL • On-site

Quality Truck & Equipment Co
51 - 200 employees
Learn more about Quality Truck & Equipment Coexternal

Full-time

Retirement, PTO

Posted 18 days ago

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Job description

Service Operations Manager

Quality Truck & Equipment Co. – Bloomington, Illinois


Lead Growth. Drive Results. Build Something Bigger.


Quality Truck & Equipment Co. is seeking an experienced, results-driven Service Manager (not a service writer this position much more) to help take our company to the next level. We are looking for a motivated leader who can increase shop productivity, expand our customer base, and significantly grow revenue by tripling our mechanic workforce.


This is an opportunity for someone who thrives on building teams, developing business relationships, and creating systems that drive growth and profitability.


Key Responsibilities

· Develop and execute strategies to increase shop sales and service revenue.

· Recruit, hire, train, and retain qualified diesel and truck equipment mechanics.

· Manage daily shop operations, workflow, scheduling, and productivity.

· Build relationships with fleet managers, municipalities, contractors, agricultural operations, and trucking companies.

· Identify new business opportunities and expand market presence throughout Central Illinois.

· Establish performance goals, track key metrics, and implement continuous improvements.

· Ensure exceptional customer service and timely completion of repairs.

· Oversee parts, labor efficiency, and profitability.

· Collaborate with ownership to create and implement long-term growth initiatives.


Qualifications

· Proven success in operations management, sales management, service management, or a related leadership role.

· Strong understanding of truck, diesel, equipment, fleet, or heavy-duty repair operations preferred.

· Demonstrated ability to recruit and build high-performing teams.

· Strong sales, networking, and customer relationship skills.

· Experience managing budgets, productivity, and operational performance.

· Self-motivated leader with an entrepreneurial mindset.

· Excellent communication and organizational skills.


What We Offer

· Competitive salary based on experience.

· Performance-based bonus opportunities.

· Opportunity to directly impact company growth and profitability.

· Established reputation and customer base.

· Supportive ownership committed to expansion.

· Long-term career growth potential.


If you have a track record of growing teams, increasing sales, and improving operational performance, we want to talk with you.

Apply today and help build the premier truck and equipment service operation in Central Illinois.


Quality Truck & Equipment Co. Bloomington, IL