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Client Services Operations Manager Jobs in Georgia

IQVIA

Senior Client Operations Manager

Marietta, GA · On-site +1

We are seeking a Senior Client Operations Manager to join IQVIA Laboratories in Marietta, Georgia ... Track performance metrics and Service Level Agreements while driving process improvements and ...

IQVIA

Senior Client Operations Manager

Marietta, GA · On-site +1

We are seeking a Senior Client Operations Manager to join IQVIA Laboratories in Marietta, Georgia ... Track performance metrics and Service Level Agreements while driving process improvements and ...

Nexx 1 Marketing

Client Services Coordinator

Macon, GA · On-site

$15.50 - $20.75/hr

Our company is looking for a Client Account Representative who can assist clients with product ... The management team offers an environment where our associates ideas are not only heard but ...

NOVO Health Services

Operations Manager

Rockmart, GA · On-site

The Operations Manager is responsible for leading day-to-day plant operations to ensure safe ... Coordinate production and distribution schedules to meet client commitments. * Ensure service ...

Nexx 1 Marketing

Client Services Coordinator

Macon, GA · On-site

$15.50 - $20.75/hr

Our company is looking for a Client Account Representative who can assist clients with product ... The management team offers an environment where our associates ideas are not only heard but ...

BDO

Tax Manager, Private Client Services

Atlanta, GA · On-site

A Tax Manager, Private Client Services is responsible for utilizing their educational background and professional experience as well as their communication, time management, leadership, technical ...

Construction Execs

Operations Manager

Suwanee, GA

$120K - $160K/yr

Our Client is seeking a talented and motivated Operations Manager to join their rapidly growing team . The Company: Our client is a dynamic and innovative industrial construction company based in ...

Smith + Howard

Client Services Specialist

Atlanta, GA · On-site

$16.25 - $21.75/hr

Summary As a Client Services Specialist on our Wealth Management team, you will be responsible for delivering exceptional operational support to advisors and clients by managing account requests ...

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Client Services Operations Manager information

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities in Georgia are hiring for Client Services Operations Manager jobs?

Cities in Georgia with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Senior Client Operations Manager

Marietta, GA • On-site, Remote

IQVIA
Health Care and Social Assistance • 10K+ employees
Learn more about IQVIAexternal

Full-time

Medical, Life

This job post has expired 3 days ago. Applications are no longer accepted.

IQVIA rating

8.1

Company rating: 8.1 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Senior Client Operations Manager to join IQVIA Laboratories in Marietta, Georgia.
We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.
Job Summary:
Manage and strengthen strategic client relationships while overseeing project delivery from operational and financial perspectives throughout each project's lifecycle. Collaborate with global project teams, operational leaders, Business Development, and client stakeholders to support consistent delivery, effective governance, and continuous performance improvement.
What You'll Be Doing:
  • Establish close working relationships with global project teams, Business Development, operational teams, and appropriate Contract Research Organization counterparts to support consistent, high-quality study delivery
  • Develop appropriate client governance structures and meeting schedules to communicate portfolio health, progress, risks, priorities, and actions
  • Participate in client operational committees, bid defense meetings, capabilities presentations, audits, and other client meetings as needed
  • Review lessons learned, best practices, client requirements, budgets, Key Performance Indicators, Master Service Agreement commitments, customer survey results, and improvement actions with internal stakeholders
  • Define and communicate client-specific standards, coordinate related training, and proactively manage changes to client requirements
  • Track performance metrics and Service Level Agreements while driving process improvements and corrective actions through completion
  • Develop clear communication plans and facilitate effective internal meetings, client calls, and portfolio reviews
  • Support technical reviews and proposal development while promoting best practices and process improvements across IQVIA Laboratories
What We Are Looking For:
  • A bachelor's degree in sciences or a related field is preferred
  • 7 years of clinical or research industry experience, including 5 years project management experience, is preferred
  • Experience with project budgets, performance metrics, Key Performance Indicators, and Service Level Agreements
  • Knowledge of global clinical project operations, client governance practices, and Master Service Agreement requirements
  • Familiarity with study delivery in accordance with the International Council for Harmonisation E6 Guideline for Good Clinical Practice
  • Other equivalent combination of education, training, and experience may be accepted in lieu of a degree
The Knowledge, Skills and Abilities Needed for This Role:
  • Excellent organizational, analytical, and problem-solving skills
  • Ability to resolve complex problems by gaining cooperation and coordinating effectively across multiple departments
  • Adaptability and flexibility in a fast-paced working environment
  • Ability to manage global project activities with urgency, deliver high-quality work, and drive actions to completion with minimal supervision
  • Clear and effective communication skills across departments, geographic regions, senior leadership groups, and global client teams
  • Strong understanding of assigned client expectations, requirements, and business needs
  • Ability to establish and maintain effective working relationships with colleagues, managers, operational partners, and clients
What We Offer You:
We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.
To learn more about our benefits, visit https://jobs.iqvia.com/benefits.
If you're looking to unleash your potential, join IQVIA Laboratories to help make the extraordinary possible!

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $83,000.00 - $173,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

What IQVIA employees say

Pay

Benefits

Hours and flexibility

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About IQVIA

Sourced by ZipRecruiter

At IQVIA, we are passionate about helping customers and partners improve results and patient outcomes. Everything we do contributes to this vision for creating a healthier world. In today’s healthcare environment, it’s not only about how much data, information, and technology you have at your fingertips – it’s what you do with it. IQVIA is focused on making intelligent connections for customers across the entire healthcare ecosystem to help you drive healthcare forward. Whether that means partnering with novel technology companies to boost patient engagement, leveraging AI & machine learning to accelerate results, or using decentralized trials to reach the right patients wherever they are – we are always looking for smarter ways to move you forward.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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