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Client Services Operations Manager Jobs in Florida

Paylocity

Lead Client Services - Majors

Lake Mary, FL · On-site

Position Overview The Lead Client Services provides operational initiative, guidance and support across a Client Services Team of Account Managers, enabling outstanding client satisfaction. This is ...

Paylocity

Lead Client Services - Majors

Lake Mary, FL · On-site

Position Overview The Lead Client Services provides operational initiative, guidance and support across a Client Services Team of Account Managers, enabling outstanding client satisfaction. This is ...

Equity Trust

Client Services Associate

Fort Myers, FL · On-site

RESPONSIBILITIES & DUTIES • Manage the team e-mail inbox by resolving questions and tasks received and/or delegating to the correct individuals on the team • Participation in the client service ...

Equity Trust

Client Services Associate

Fort Myers, FL · Hybrid

RESPONSIBILITIES & DUTIES Manage the team e-mail inbox by resolving questions and tasks received and/or delegating to the correct individuals on the team Participation in the client service queues ...

TekSky

Client Services Associate

Miami, FL · On-site

KEY RESPONSABILITIES Client Engagement & Support Respond promptly and professionally to client ... operations. PERSONAL COMPETENCIES Time Management & Prioritization Balance multiple tasks with a ...

Teksky LLC

Client Services Associate

Miami, FL · On-site

KEY RESPONSABILITIES Client Engagement & Support Respond promptly and professionally to client ... operations. PERSONAL COMPETENCIES Time Management & Prioritization Balance multiple tasks with a ...

TRAKAmerica

Be Seen First

Client Services Manager -Hybrid Role & Sign on Bonus

Bonita Springs, FL · On-site

$55K - $60K/yr

Process & Operational Support · Help identify opportunities to improve Client Services and Call ... Offshore Vendor Management - Knova One · Provide day-to-day oversight of the offshore vendor team ...

Greystar

Director of Client Services

Orlando, FL · On-site

Director of Client Services Full time Orlando, Florida Apply Now Save Job Job saved ABOUT GREYSTAR ... Experience negotiating property management agreements (PMAs). * Knowledge of multifamily operations ...

Ateko

Director, Client Services

Tampa, FL · On-site

$250K - $300K/yr

Analytical horsepower applied to operational reality. You structure ambiguous problems in real time ... Qualifications Required 7-10+ years in management consulting, technology consulting, professional ...

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Client Services Operations Manager information

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities in Florida are hiring for Client Services Operations Manager jobs?

Cities in Florida with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Client Services Supervisor (Processing)

Fort Lauderdale, FL • On-site

Broward County Tax Collector
See more jobs at Broward County Tax Collectorexternal

Full-time

Re-posted 19 days ago

Key responsibilities

  • Supervises and assigns daily work to processing staff to ensure timely completion of tasks.

  • Monitors workflow queues, transaction volumes, and reviews completed work for accuracy and compliance.

  • Provides training, coaching, and performance evaluations to staff, and resolves processing issues and discrepancies.

Job description

Description:

Job Title: Client Services Supervisor (Processing) 

Reports to: Client Services Assistant Manager

Department Name: Processing Operations

FLSA Status: Exempt



COMPANY DESCRIPTION 


The Tax Collector’s Office, led by Abbey Ajayi, is a vital institution in Broward County, committed to fostering community trust through fair, transparent, and efficient tax collection. Our services encompass property tax collection, local business tax, tangible property tax, vehicle and vessel registration renewals, and issuing fishing and hunting licenses. Our mission is centered on integrity, efficiency, and transparency to strengthen public resources and support a prosperous future for all residents. Located in Fort Lauderdale, FL, we play a significant role in contributing to the community's success and well-being. 
 


POSITION PURPOSE AND SCOPE:

The Client Services Supervisor (Processing) oversees the daily work of CSR (Processing) engaged in back-office

processing within assigned functional areas of the Tax Collector's Office. This position ensures the accurate,

timely, and compliant processing of tax, motor vehicle, payment, mail, electronic transactions, and related

operational functions in accordance with Florida Statutes, DHSMV regulations, and departmental policies.

This role is responsible for workflow coordination, quality control, staff supervision, training, and performance

oversight in a production-based environment.



 ESSENTIAL FUNCTIONS: 

  • Supervises and assigns daily work to (CSR) Processing, ensuring efficient workload distribution and timely completion of assignments.
  • Monitors workflow queues, production levels, and transaction volumes to ensure accuracy, timeliness, and adherence to operational standards.
  • Reviews completed work, including transactions, applications, and system entries, to ensure compliance with statutes, regulations, and internal procedures.
  • Provides employee training, onboarding, coaching, counseling, and ongoing instruction to support performance and development.
  • Conducts performance evaluations and recommends corrective actions or improvement plans when necessary.
  • Identifies, researches, and resolves escalated processing issues, complex discrepancies, and transaction exceptions.
  • Ensures daily balancing and reconciliation of transactions, reports, and operational outputs to maintain accuracy and financial integrity.
  • Communicates with internal departments and external agencies to resolve operational issues and support timely processing.
  •  Assists with implementing procedural updates, workflow changes, and system enhancements to improve efficiency and service delivery.
  • Monitors compliance with internal controls, security procedures, and regulatory requirements, and prepares basic operational reports on productivity and performance.
Requirements:


QUALIFICATIONS AND EXPERIENCE:

  • At least 60 college level credit hours
  • Two (2) years of clerical, administrative, or transaction processing experience.
  • One (1) year of lead or supervisory experience preferred.
  • Combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job may be considered.
  • Must possess and maintain a valid Florida driver’s license.


CRITICAL COMPETENCIES FOR SUCCESS:


Skills & Competencies


  • Leadership and team management
  • Strong organizational and reconciliation skills
  • Ability to manage high-volume, deadline-driven operations
  • Problem-solving and process improvement
  • Commitment to confidentiality and compliance