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Client Services Operations Manager Jobs in California

East West Bank

FX Client Services Supervisor

Pasadena, CA · On-site

$90K - $120K/yr

Prepare and maintain operational metrics, management reports, and regulatory reporting as required ... Client Services, or a related financial services role, with at least 1-2 years in a supervisory or ...

East West Bank

FX Client Services Supervisor

Pasadena, CA · On-site

$90K/yr

Prepare and maintain operational metrics, management reports, and regulatory reporting as required ... Client Services, or a related financial services role, with at least 1-2 years in a supervisory or ...

Tatari

Client Services Manager - Growth

San Francisco, CA · Hybrid

$80K - $110K/yr

Tatari is growing and we're looking for a Client Services Manager to join our Growth team! We're looking for a strategic, client-facing leader to join our Growth team and help drive performance for a ...

Tatari

Client Services Manager - Growth

San Francisco, CA · On-site

$80K - $110K/yr

Tatari is growing and we're looking for a Client Services Manager to join our Growth team! We're looking for a strategic, client-facing leader to join our Growth team and help drive performance for a ...

Tatari

Client Services Manager - Growth

Los Angeles, CA · Hybrid

$80K - $110K/yr

Tatari is growing and we're looking for a Client Services Manager to join our Growth team! We're looking for a strategic, client-facing leader to join our Growth team and help drive performance for a ...

Tatari

Client Services Manager - Growth

Los Angeles, CA · On-site

$80K - $110K/yr

Tatari is growing and we're looking for a Client Services Manager to join our Growth team! We're looking for a strategic, client-facing leader to join our Growth team and help drive performance for a ...

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Client Services Operations Manager information

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities in California are hiring for Client Services Operations Manager jobs?

Cities in California with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Client Services - Client Services Representative

Costa Mesa, CA • On-site

Veritext LLC
Legal Services • 1 - 5K employees
Learn more about Veritext LLCexternal

$24.65 - $27.74/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Veritext rating

8.1

Company rating: 8.1 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

At Veritext, we focus on the details - so legal teams can focus on the case.
Role Overview:
Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Services Representative (California), you'll be the go-to expert for attorneys and legal teams after the deposition wraps helping them stay on track and ready for court. You'll handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up to ensure expectations are exceeded and every client walks away impressed. If you love follow-through, attention to detail, and making sure nothing slips through the cracks, this is your moment.
What you'll get to do:
  • Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team
  • Respond to all client requests received via email and/or phone queue timely
  • Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution
  • Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders
  • Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services

The kind of teammate we're looking for:
  • Client-centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with care
  • Deliver responsive, solutions-oriented service quickly and kindly in a clear, professional manner with excellent follow-up etiquette
  • Bold thinker - you thrive under pressure and love to solve tough problems in creative ways
  • A proactive mindset - you anticipate needs before they arise and if there's a problem, you're already solving it
  • Confident juggling timelines, priorities, and multiple clients at once with grace
  • Adaptable, open to ongoing change and collaboration
  • A laser-sharp eye for detail and strong organizational skills
  • Comfort with technology, including proprietary software
  • 2-4 years of professional experience, familiarity with court reporting or legal services is a huge plus

Why You'll Love Working at Veritext:
We believe great work starts with feeling supported-at work and beyond. Our comprehensive total rewards package is designed to support your health, financial well-being, career growth, and life outside of work.
  • Competitive compensation & comprehensive benefits - Medical, dental, and vision coverage, plus company-paid life insurance and short- and long-term disability benefits.
  • Financial wellness - A matched 401(k), earned wage access so you can access a portion of your earned pay before payday, and employee equity and referral programs.
  • Work-life balance - Generous paid time off, Paid Parental Leave, tuition reimbursement, and hybrid or remote work options for many roles based on business needs.
  • Mental health & wellness support - Extensive resources and benefits designed to help you feel your best and thrive personally and professionally.
  • Learning & career development - Ongoing training, mentorship, and resources to help you continue building your skills and growing your career.
  • A culture where you can thrive - Join an engaging, collaborative, and inclusive workplace that values curiosity, initiative, creativity, and new ideas-with unique programs like Veritext Summer Camp and Wellness Week.
  • Make an impact beyond your role - Through Veritext Cares, employees have opportunities to support local causes, give back, and make a difference in the communities where we live and work.

About Veritext
Veritext is the global leader in technology-enabled court reporting, litigation support, and Alternative Dispute Resolution (ADR) services. We partner with law firms, government agencies, and corporations to provide innovative solutions that help legal professionals navigate matters with greater efficiency, security, and confidence.
Our comprehensive services include court reporting, legal videography, mediation, arbitration, ombuds programs, remote solutions, and state-of-the-art conference and hearing spaces across North America. By combining industry-leading technology with an exceptional network of professionals and unparalleled client service, Veritext continues to redefine how legal services are delivered.
At Veritext, our people are at the center of our success. We foster a culture of collaboration, innovation, creativity, and belonging, where different perspectives, backgrounds, and experiences make us stronger. We are committed to creating an environment where employees feel welcomed, respected, supported, and empowered to contribute.
Veritext is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status, or any other classification protected by federal, state, or local law.
About This Posting
Compensation ranges, when provided, represent the expected base pay range for this position. Actual compensation may vary based on factors including relevant experience, job-related knowledge and skills, qualifications, and geographic location.
Veritext participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm authorization to work in the United States.

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