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Client Services Operations Manager Jobs in Arizona

TEKsystems

Client Services Associate

Tempe, AZ · Hybrid

$21/hr

Ability to manage 25-30 inbound contacts daily in a fast-paced setting. * Strong multitasking ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...

Arizona Community Physicians

Be Seen First

IS Client Services Analyst

Tucson, AZ · On-site

$1 - $2/hr

... operations. This position is based at our Executive Central Business Office and supports users ... management regarding issue status, timelines, and resolution steps. · Follows established ...

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Client Services Operations Manager information

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities in Arizona are hiring for Client Services Operations Manager jobs?

Cities in Arizona with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Account Manager of Client Services

Tempe, AZ • On-site

BrightSpring Health Services
Health Care and Social Assistance • 10K+ employees
Learn more about BrightSpring Health Servicesexternal

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

BrightSpring Health Services rating

4.9

Company rating: 4.9 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

Job description

OnePoint Patient Care


OnePoint Patient Care (OPPC) is a nationwide, hospicededicated pharmacy and PBM (pharmacy benefit manager) that specializes exclusively in supporting hospice organizations with medication dispensing, clinical guidance, delivery logistics, and formulary management.
 

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.  If your passion is service excellence and top-quality care come join our team and apply today!

We are seeking an Account Manager to support our Client Services team. 

Applicants can reside in, or a commutable distance to Tempe, AZ or Glenview, IL 

The ideal candidate will have a Bachelor's Degree and previous experience in a client management, customer service, or client support role within a healthcare setting or other business-to-business setting desired.

This primarily consists of in-office & field travel.
Travel: 30% required

Schedule: Monday - Friday, business hours

We offer:
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement


  • Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives
  • Supports Client Services team with tasks involving customer success, including report development, incident tracking and presentation building.
  • Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients
  • Manages their client base through the company’s CRM software
    • This includes the tracking and management of activities, tasks, contacts, and other material events with clients.
    • It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy
  • On a quarterly or semi-annual basis, is responsible for the preparation and participation in a Book of Business Review with Management
  • Collaborates and assists the Client Services team in serving the account
  • Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources
  • Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved
  • May attend corporate/networking events and conferences
  • Establishes productive, professional relationships with key personnel in partner accounts
  • Performs other tasks as assigned



  • Bachelor’s Degree in business or related field preferred
  • Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting desired
  • Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team required
  • SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing desired
  • Customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge required

OnePoint Patient Care, an affiliate of PharMerica, is the nations leading independent provider of community-based hospice pharmacy and pharmacy benefits management (PBM) services offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries, and manages pharmacy benefits for thousands of patients per day. Through its Concierge PBM, Next Day Valet mail order, and Direct Express local services, OnePoint serves hundreds of hospice programs and is available in 50 states. For more information, please visit www.oppc.com. Follow us on Facebook, LinkedIn, and X.
USD $60,000.00 - $65,000.00 / Year

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