ZipRecruiter

Log In

1

Client Services Director Jobs in Alabama (NOW HIRING)

Socket.dev

Client Services & Care Team Manager

Pelham, AL · On-site

$60 - $80/hr

Client Services & Care Team Manager Location: Pelham, AL About the Role Senior Helpers of Pelham is ... Must be willing and able to perform caregiver duties and provide direct client care when necessary.

New

Fusion HCR

Client Services Coordinator

Birmingham, AL

$16.75 - $22/hr

Client Services Coordinator Birmingham, AL Direct Hire Position Summary We are seeking a Client Services Coordinator to serve as a key point of contact for clients and internal team members. This ...

Fusion HCR

Client Services Coordinator

Birmingham, AL · On-site

$16.75 - $22/hr

Client Services Coordinator Birmingham, AL Direct Hire Position Summary We are seeking a Client Services Coordinator to serve as a key point of contact for clients and internal team members. This ...

Naphcare, Inc.

$125 - $150/hr

The Clinical Services Director , serves as the clinical bridge between NaphCare and prospective ... the client's stated needs and concerns are directly addressed in the proposed solution, and ...

New

next page

Showing results 1-20

All JobsClient Services JobsClient Services Director JobsClient Services Director Jobs in Alabama

Client Services Director information

See Alabama salary details

$34.9K

$82.4K

$147.7K

How much do client services director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client services director in Alabama is $82,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $99,200.00 per year, depending on experience, location, and employer.

What does a client services director do?

A Client Services Director oversees the relationship between an organization and its clients, ensuring client satisfaction and the successful delivery of services. They manage client accounts, lead client service teams, and develop strategies to meet client needs while supporting business goals. Their responsibilities often include building strong client relationships, addressing concerns, and identifying opportunities for growth. Additionally, they work closely with other departments to ensure consistent and high-quality service delivery.

What are the key skills and qualifications needed to thrive as a client services director?

To thrive as a Client Services Director, you need expertise in account management, strategic planning, and a proven track record in client relationship development, usually supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, analytics platforms, and project management tools is typically required. Outstanding communication, leadership, and problem-solving skills help you build trust with clients and lead teams effectively. These capabilities are crucial for driving client satisfaction, retaining key accounts, and achieving business growth.

What are some common challenges faced by a client services director and how can they be addressed?

A Client Services Director often encounters challenges such as managing multiple high-priority client accounts simultaneously and ensuring consistent delivery of high-quality service. Balancing client expectations with internal resource limitations can be demanding, requiring strong communication and negotiation skills. Building and leading a cohesive team is essential, as is fostering collaboration between sales, operations, and project management teams. Proactively addressing issues, setting clear processes, and maintaining open lines of communication with clients and staff are key strategies for overcoming these challenges.

What is the difference between Client Services Director vs Account Manager?

AspectClient Services DirectorAccount Manager
CredentialsBachelor's degree, experience in client management, leadership skillsBachelor's degree, experience in client relations, communication skills
Work EnvironmentStrategic planning, team leadership, high-level client interactionsDay-to-day client communication, project coordination, relationship management
Employer & Industry UsageMarketing, advertising, consulting firmsAdvertising agencies, tech companies, service providers

The main difference is that a Client Services Director oversees overall client relationships and strategic initiatives, while an Account Manager handles daily client interactions and project execution. The Director role is more strategic and leadership-focused, whereas the Account Manager is more involved in operational client management.

How much does a client services director make in the US?

A client services director in the US typically earns between $90,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What is a client services director?

A client services director is a senior professional responsible for managing client relationships, ensuring customer satisfaction, and overseeing service delivery within an organization. They often lead teams, develop strategies to improve client retention, and coordinate with sales and support departments to meet client needs.
More about Client Services Director jobs

What are the most commonly searched types of Client Services jobs in Alabama?

The most popular types of Client Services jobs in Alabama are:

What cities in Alabama are hiring for Client Services Director jobs?

Cities in Alabama with the most Client Services Director job openings:

Client Services Director jobs near you
Infographic showing various Client Services Director job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $82,433 per year, or $39.6 per hour.

Client Services & Care Team Manager

Senior Helpers of Pelham, AL

Pelham, AL

Full-time

PTO

Posted 9 days ago

Key responsibilities

  • Serve as a primary point of contact for clients and families regarding routine service needs.

  • Manage caregiver schedules, ensure appropriate client/caregiver matching, and address coverage gaps.

  • Assist with maintaining an active caregiver recruiting pipeline, screen applicants, and support onboarding and training.

Job description

Client Services & Care Team Manager


Location: Pelham, AL 

About the Role

Senior Helpers of Pelham is seeking a highly organized, proactive, and compassionate Client Services & Care Team Manager to oversee the day-to-day coordination of our clients and caregiving team.

This is a hands-on operational leadership position for someone who thrives in a fast-paced environment, communicates exceptionally well, solves problems independently, and understands that excellent home care depends on both exceptional client service and a reliable, supported caregiver team.

The ideal candidate will have experience in home care, healthcare, medical-office operations, staffing, scheduling, or a related service environment. Home-care experience is strongly preferred but not required for an exceptional candidate.

Senior Helpers is committed to improving the quality of life for seniors and their families through dependable, compassionate care. Our Pelham office is locally owned and operated and is building a team centered on professionalism, accountability, compassion, and exceptional service.

We are looking for someone who wants more than an office position. We want a leader who is excited about helping build a growing home-care organization and developing an outstanding team of caregivers.

Key Responsibilities

Client Services

  • Serve as a primary point of contact for clients and families regarding routine service needs.
  • Coordinate new-client starts and ensure schedules are properly staffed.
  • Conduct regular client follow-ups and help maintain high client satisfaction.
  • Respond promptly and professionally to client concerns and service changes.
  • Maintain accurate client information and documentation in homecare software (WellSky).
  • Monitor authorized service hours and communicate potential scheduling or authorization issues before they become problems.
  • Escalate significant client concerns to the Owner when appropriate.

Care Team Management & Scheduling

  • Manage caregiver schedules and ensure appropriate client/caregiver matching.
  • Proactively identify and address open shifts and potential coverage gaps.
  • Be willing and able to personally provide client care and cover caregiver shifts when necessary to maintain continuity of care, including occasional urgent or last-minute coverage.
  • Manage caregiver call-outs and coordinate replacement coverage.
  • Communicate schedule changes clearly and promptly.
  • Monitor caregiver attendance, punctuality, reliability, and performance.
  • Address routine caregiver performance concerns through coaching and accountability.
  • Maintain caregiver availability information.
  • Help ensure sufficient caregiver coverage for current clients and anticipated new clients.
  • Coordinate after-hours/on-call staffing needs according to company procedures.

Recruiting & Caregiver Engagement

  • Assist with maintaining an active caregiver recruiting pipeline.
  • Screen caregiver applicants and coordinate interviews.
  • Assist with onboarding, orientation, background screening, and training requirements.
  • Help maintain a pool of qualified caregivers who are ready to work.
  • Build positive relationships with caregivers while maintaining clear performance expectations and accountability.

What We're Looking For

The successful candidate will be someone who:

  • Takes ownership.
  • Is comfortable making decisions and solving problems independently.
  • Communicates professionally with clients, families, caregivers, and leadership.
  • Can have difficult conversations respectfully and confidently.
  • Is highly organized and attentive to detail.
  • Is comfortable working with scheduling and client-management software.
  • Understands the importance of confidentiality and professional boundaries.
  • Can balance compassion with accountability.

Qualifications

  • Must be willing and able to perform caregiver duties and provide direct client care when necessary.
  • Minimum 2 years of experience in healthcare, home care, staffing, scheduling, medical-office operations, client services, or a related field preferred.
  • Previous scheduling or workforce coordination experience strongly preferred.
  • Previous supervisory or team-lead experience preferred.
  • Home-care experience is a significant plus.
  • Experience with WellSky or similar healthcare scheduling software is a plus.
  • Strong computer, telephone, written communication, and organizational skills required.
  • Ability to work independently and exercise sound judgment.
  • High school diploma or equivalent required; college education or relevant professional training preferred.

What Success Looks Like

Success in this position means:

  • Clients and families receive responsive, professional service.
  • Caregiver schedules are accurate and consistently covered.
  • Call-outs are addressed quickly and effectively.
  • Caregivers know what is expected of them and are held accountable.
  • Staffing needs are anticipated rather than constantly becoming emergencies.
  • Documentation is accurate and timely.
  • Routine operational issues are resolved without unnecessary escalation.
  • The Owner can focus on business development, strategic growth, compliance, and leadership rather than daily scheduling problems.

Schedule:

  • Full-time. Some after-hours availability may be required based on operational needs.

Benefits:

  • Paid vacation and holidays. 
  • ZayZoon- Pay Advance- Get paid same-day
  • Job Type: Full-time
  • Access to an employee discount marketplace on travel, entertainment, and retail (LifeMart) 

About Senior Helpers:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation’s premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.

Apply