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Client Services Associate Jobs in Moline, IL (NOW HIRING)

OHNWARD BANCSHARES

Client Relationship Coordinator

De Witt, IA · On-site

$14.25 - $19.25/hr

Primary point of contact for clients providing exceptional service and support. Make insurance ... Associate's degree; 3-4 years' experience and/or training; or equivalent combination of education ...

Honkamp PC

Senior Tax Associate

Davenport, IA · On-site

$77K - $95K/yr

We add value for our clients by providing forward-thinking, effective and timely services and ... As a senior tax associate, you will prepare and review tax returns for a diverse client base.

Honkamp, P.C.

Senior Tax Associate

Davenport, IA · On-site

$77K - $95K/yr

We add value for our clients by providing forward-thinking, effective and timely services and ... As a senior tax associate, you will prepare and review tax returns for a diverse client base.

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Showing results 21-40

All JobsClient Services Associate JobsClient Services Associate Jobs in Moline, IL

Client Services Associate information

See Moline, IL salary details

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How much do client services associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for client services associate in Moline, IL is $20.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client services associate?

To thrive as a Client Services Associate, you need strong interpersonal skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific platforms is typically required. Exceptional communication, organizational abilities, and a proactive attitude help you stand out in this client-facing role. These skills and qualities are essential for building client trust, efficiently resolving issues, and supporting overall business growth.

What is a client services associate?

A client services associate is responsible for supporting financial advisors by providing a number of sales and support functions. In this career, you are typically employed by financial or wealth management organizations. Your job duties include giving quotes to customers, keeping records of investment transactions, building customer portfolios, and handling general customer service requests. Qualifications include experience with stocks, bonds and other investments, and strong customer service and oral communication skills.

What is the difference between Client Services Associate vs Customer Support Specialist?

AspectClient Services AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support platforms
Employer & Industry UsageFinancial services, consulting, professional servicesRetail, tech companies, service industries
Common Search & Comparison IntentUnderstanding roles in client relationship managementAssisting customers with issues or inquiries

The main difference is that Client Services Associates focus on managing client accounts and building relationships in professional settings, while Customer Support Specialists primarily handle customer inquiries and technical issues. Both roles require strong communication skills but differ in their scope and work environment.

What are some common challenges faced by client services associates, and how can they be overcome?

Client Services Associates often manage multiple client accounts simultaneously, which can lead to competing priorities and tight deadlines. Effective time management and clear communication are essential for balancing these demands. Building strong relationships with clients and proactively addressing their concerns helps prevent misunderstandings and ensures satisfaction. Collaboration with internal teams, such as sales and operations, is also key to efficiently resolving client issues and delivering high-quality service.

What does a client services associate do?

A Client Services Associate acts as a key point of contact between a company and its clients, ensuring that clients receive high-quality service and support. They handle client inquiries, resolve issues, assist with account management, and coordinate with other departments to fulfill client needs. Their goal is to maintain positive client relationships and help ensure client satisfaction, often working in industries like finance, marketing, or consulting.
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What cities near Moline, IL are hiring for Client Services Associate jobs?

Cities near Moline, IL with the most Client Services Associate job openings:

Client Services Associate jobs near you
Infographic showing various Client Services Associate job openings in Moline, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $42,094 per year, or $20.2 per hour.

Client Care Representative - Moline

Quad City Bank & Trust

Moline, IL • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Description:

TITLE: Client Care Representative

DEPARTMENT: Retail Banking



JOB SUMMARY:

The Client Care Representative is responsible for providing a best-in-class experience to current and prospective clients. Provide efficient and professional service while answering general account questions, addressing complaints and other issues. The Client Care Representative will work from a centralized location and primarily interact with clients through incoming phone calls.


ESSENTIAL FUNCTIONS:

  • Answer client calls and respond to requests through various channels (ITM, video banking and chat functions) in a professional manner that is aligned with our core values, brand, and reputation.
  • Provide assistance with online banking, mobile banking, bill pay access, debit card transactions, and disputed transactions; may transfer calls to appropriate parties and ensure proper identification and verification is obtained.
  • Identify, research, and resolve client issues using internal resources, software programs, and other computer and technology-based platforms and follow up with clients in a timely manner.
  • Collaborate with other team members to ensure a positive banking experience for all clients.
  • Maintain strong knowledge of all bank products and services including deposits, lending, IRA’s.
  • May assist clients with loans, including credit cards, unsecured and automotive loans.
  • Identify and appropriately manages potential fraudulent situations.
  • Follow appropriate bank safety and security procedures, including proper opening and closing protocols.
  • May prepare and mail bank correspondence to customers.
  • May verify and mail Commercial Bank Statements.
  • May provide project and support for Deposit Operations associates and other departments.
  • May identify cross-selling opportunities to support growth of the bank.
  • Consistently meet or exceed service goals set by management.
  • May process Video Banking Retail and Commercial Client Transactions.
  • Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
  • Foster and preserve a culture of diversity, equity, and inclusion.
  • Additional duties and responsibilities may be required to support the company’s mission, vision, and values.

QUALIFICATIONS:

  • High school diploma or equivalent.
  • One year experience in a retail and/or client service environment.
  • Excellent client service skills.
  • Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
  • Strong interpersonal and written communication capabilities.
  • Capability to perform data entry utilizing banking software and Microsoft 365 products, with an elevated level of accuracy and attention to detail.

WORKING CONDITIONS:

  • Duties are performed in a professional office environment.
  • Prolonged periods sitting at a desk and working on a computer.
  • May require travel to other bank or client locations.
  • Availability to work on Saturdays.
  • Overtime may be required.


SALARY & BENEFITS:

The anticipated starting hourly wage for this position is $19.00 per hour. The actual wage will be based on qualifications and business needs and may vary, as permitted by applicable state law.


This position is a regular full-time position and individuals employed as regular full-time are eligible for the following benefits subject to the terms, limitations and conditions of each benefit plan: Health, Dental, Vision, Life Insurance, Disability Insurance, FSA, HSA, 401K, Employee Stock Purchase Plan, Paid Time Off, Paid Holidays and additional Voluntary Supplemental Insurance.



At QCR Holdings, Inc. we are committed to fostering and preserving a culture of diversity, equity, and inclusion and strongly believe that it is our differences - of all kinds - that make our company and our communities better and stronger.

QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.

It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.

Requirements: