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Client Services Associate Jobs in Madison, CT (NOW HIRING)

BMG360

Associate Director, CTV

Shelton, CT

We're looking for a Associate Director to serve as the operational and strategic backbone of the ... Partner with client services on campaign strategy, pre-launch briefs, and performance commentary

BMG360

Associate Director, CTV

Shelton, CT · On-site

$100 - $130/hr

We're looking for a Associate Director to serve as the operational and strategic backbone of the ... Partner with client services on campaign strategy, pre‑launch briefs, and performance commentary

TUMI

Associate Manager PT under 20 hours

Clinton, CT

$17.50/hr

Associate Benefits: * Work-life balance * Training * Employee Discount * Sick time * Employee ... The ideal candidate is committed to client service, demonstrating a strong understanding of, if not ...

Securitas Services

Security Account Manager

New Haven, CT · On-site

$80K/yr

... client services, business management, or a related field. Strong customer service and relationship ... other associate and business information. 7. Prepares and coordinates staffing schedules for ...

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All JobsClient Services Associate JobsClient Services Associate Jobs in Madison, CT

Client Services Associate information

See Madison, CT salary details

$9

$20

$38

How much do client services associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for client services associate in Madison, CT is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $23.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client services associate?

To thrive as a Client Services Associate, you need strong interpersonal skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific platforms is typically required. Exceptional communication, organizational abilities, and a proactive attitude help you stand out in this client-facing role. These skills and qualities are essential for building client trust, efficiently resolving issues, and supporting overall business growth.

What is a client services associate?

A client services associate is responsible for supporting financial advisors by providing a number of sales and support functions. In this career, you are typically employed by financial or wealth management organizations. Your job duties include giving quotes to customers, keeping records of investment transactions, building customer portfolios, and handling general customer service requests. Qualifications include experience with stocks, bonds and other investments, and strong customer service and oral communication skills.

What is the difference between Client Services Associate vs Customer Support Specialist?

AspectClient Services AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support platforms
Employer & Industry UsageFinancial services, consulting, professional servicesRetail, tech companies, service industries
Common Search & Comparison IntentUnderstanding roles in client relationship managementAssisting customers with issues or inquiries

The main difference is that Client Services Associates focus on managing client accounts and building relationships in professional settings, while Customer Support Specialists primarily handle customer inquiries and technical issues. Both roles require strong communication skills but differ in their scope and work environment.

What are some common challenges faced by client services associates, and how can they be overcome?

Client Services Associates often manage multiple client accounts simultaneously, which can lead to competing priorities and tight deadlines. Effective time management and clear communication are essential for balancing these demands. Building strong relationships with clients and proactively addressing their concerns helps prevent misunderstandings and ensures satisfaction. Collaboration with internal teams, such as sales and operations, is also key to efficiently resolving client issues and delivering high-quality service.

What does a client services associate do?

A Client Services Associate acts as a key point of contact between a company and its clients, ensuring that clients receive high-quality service and support. They handle client inquiries, resolve issues, assist with account management, and coordinate with other departments to fulfill client needs. Their goal is to maintain positive client relationships and help ensure client satisfaction, often working in industries like finance, marketing, or consulting.
More about Client Services Associate jobs
What cities near Madison, CT are hiring for Client Services Associate jobs? Cities near Madison, CT with the most Client Services Associate job openings:
Client Services Associate jobs near you
Infographic showing various Client Services Associate job openings in Madison, CT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,583 per year, or $21 per hour.

Community Based Services Support Coordinator

Community Health Center, Inc.

Middletown, CT • On-site

Full-time

Re-posted 21 days ago

Job description

Job Description Summary:
Job Description:
The Community Based Services(CBS) Support Coordinator is responsible for providing medical transportation services, outreach, engagement, peer support, and supportive service coordination for individuals accessing services through the Center for Key Populations (CKP). The position assists clients with reducing barriers to healthcare and community services by ensuring timely access to medical appointments, behavioral health services, food and nutrition resources, support groups, and other community resources.
The coordinator conducts outreach and engagement activities, coordinates referrals, provides appointment reminders, assists with retention in care efforts, facilitates transportation coordination for support groups and community activities, and maintains accurate documentation in agency-approved data systems in compliance with organizational and funding requirements. This role supports improved health outcomes, continuity of care, client engagement, and participation in community-based service programs.
ROLE AND RESPONSIBILITIES
  • Provide safe and timely transportation for clients to:

Medical appointments
Behavioral health appointments
Support service appointments
Pharmacy visits and other approved service-related appointments
Peer support group, Consumer Advisory Board meetings, and behavioral health group
  • Conduct outreach and engagement activities for individuals who may be:

Newly enrolled in services
Out of care
Experiencing barriers to accessing healthcare or community resources
  • Provide peer support and encouragement to clients by promoting engagement in healthcare, support services, and wellness activities.
  • Assist with food ordering, meal coordination, food pantry scheduling, and food pick-up/delivery support as assigned.
  • Coordinate with case managers, providers, behavioral health staff, outreach staff, and community partners to ensure continuity of care and support client needs.
  • Assist clients with navigating healthcare and community-based services, including:

Food and nutrition resources
Behavioral health services
Case management services
Housing and supportive service referrals
  • Coordinate transportation scheduling and logistics for:

Peer Support activities
Consumer Advisory Board (CAB) meetings
Behavioral health groups and wellness activities
Community-based events and support services
Other activities as determined by CBS Operations Manager
  • Coordinate and document completed referrals for support services in accordance with agency standards.
  • Provide appointment reminders and follow-up support to reduce missed appointments and improve retention in care and services.
  • Maintain transportation logs and service documentation accurately and timely.
  • Enter client services, transportation units, referrals, and outreach encounters into agency-approved data systems within required timelines.
  • Assist with identifying barriers to care and communicate concerns to supervisors and interdisciplinary team members.
  • Participate in required trainings, staff meetings, program meetings, and community activities.
  • Support collaboration with community providers, shelters, behavioral health programs, hospitals, and other key points of entry.
  • Encourage client engagement in community programs, support services, and wellness initiatives.
  • Maintain professionalism, cultural sensitivity, and trauma-informed interactions with all clients and community partners.
  • Perform additional duties as assigned.

QUALITFICATIONS AND PREFERRED SKILLS
Minimum Qualifications:
  • Associate degree in Human Services, Social Work, Public Health, or related field required..
  • Valid driver's license with acceptable driving record required.
  • Minimum of one (1) year experience working in human services, outreach, transportation, healthcare, or community-based settings preferred.
  • Experience working with underserved or vulnerable populations preferred.

Preferred Skills and Abilities:
  • Knowledge of community-based healthcare and supportive service systems preferred.
  • Ability to work independently and within a multidisciplinary team.
  • Strong interpersonal, communication, and organizational skills.
  • Ability to maintain confidentiality and professional boundaries.
  • Basic computer proficiency and ability to learn agency data systems.
  • Ability to engage diverse populations with cultural and linguistic sensitivity.
  • Bilingual (English/Spanish) preferred.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
  • Frequent driving and community-based travel required.
  • Ability to sit, stand, walk, bend, and lift up to 25 pounds as needed.
  • Ability to safely operate agency vehicles and transport clients.
  • Work may occur in office, clinic, community, shelter, and field-based settings.
  • Ability to work in a fast-paced environment with frequent interruptions.

WORK SCHEDULE DEMANDS
  • Standard weekly work schedule is based on program and client service needs.
  • Weekly schedules will include evening coverage on Wednesdays and Thursdays.
  • Occasional weekend availability may be required for outreach activities, transportation support, community events, or special program activities.
  • At times, the Community Support Specialist may need to begin the workday earlier or remain later than scheduled to accommodate client appointments, transportation needs, or urgent service coordination.
  • The program may provide schedule flexibility when operationally appropriate and aligned with client needs and program coverage.
  • Attendance at required trainings, staff meetings, and community events is expected.

Confidentiality of Information
Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies
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Organization Information:
Location:
Middletown - Weitzman Building
City:
Middletown
State:
Connecticut
Time Type:
Full time

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