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Client Services Associate Jobs in Madison, CT (NOW HIRING)

Gallagher

Client Manager

West Hartford, CT · On-site

We will rely on your leadership skills to help guide our Client Service Associates and create a learning environment. You apply your business insight and strong dedication to service to create depth ...

TalentLink Solutions

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Experienced Client Service Associate - 30 Hour Work Week

Farmington, CT · On-site

$25 - $30/hr

... services they use, rather than surrendering a percentage of their assets under management. We ... This is not a traditional Client Service Associate role. It is fundamentally an organizational role ...

TUMI

Associate Manager Full-time

Clinton, CT · On-site

$19/hr

Associate Benefits: * Career pathing * Work-life balance * Training * Paid time off * Pet Insurance ... The ideal candidate is committed to client service, demonstrating a strong understanding of, if not ...

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All JobsClient Services Associate JobsClient Services Associate Jobs in Madison, CT

Client Services Associate information

See Madison, CT salary details

$9

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$38

How much do client services associate jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for client services associate in Madison, CT is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $23.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Services Associate, and why are they important?

To thrive as a Client Services Associate, you need strong interpersonal skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific platforms is typically required. Exceptional communication, organizational abilities, and a proactive attitude help you stand out in this client-facing role. These skills and qualities are essential for building client trust, efficiently resolving issues, and supporting overall business growth.

What is the role of a client associate?

A client services associate is responsible for supporting client relationships by addressing inquiries, providing information about products or services, and ensuring customer satisfaction. They often handle administrative tasks, use customer relationship management (CRM) tools, and maintain communication to foster client loyalty.

What Is a Client Services Associate?

A client services associate is responsible for supporting financial advisors by providing a number of sales and support functions. In this career, you are typically employed by financial or wealth management organizations. Your job duties include giving quotes to customers, keeping records of investment transactions, building customer portfolios, and handling general customer service requests. Qualifications include experience with stocks, bonds and other investments, and strong customer service and oral communication skills.

What is the difference between Client Services Associate vs Customer Support Specialist?

AspectClient Services AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support platforms
Employer & Industry UsageFinancial services, consulting, professional servicesRetail, tech companies, service industries
Common Search & Comparison IntentUnderstanding roles in client relationship managementAssisting customers with issues or inquiries

The main difference is that Client Services Associates focus on managing client accounts and building relationships in professional settings, while Customer Support Specialists primarily handle customer inquiries and technical issues. Both roles require strong communication skills but differ in their scope and work environment.

What job makes $10,000 a month without a degree?

A Client Services Associate typically does not earn $10,000 a month without significant experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, entrepreneurship, or technical skills such as coding or digital marketing, which may require certifications or self-education. Most roles with such income levels usually demand extensive experience, a strong network, or entrepreneurial effort rather than formal education alone.

What are some common challenges faced by Client Services Associates, and how can they be overcome?

Client Services Associates often manage multiple client accounts simultaneously, which can lead to competing priorities and tight deadlines. Effective time management and clear communication are essential for balancing these demands. Building strong relationships with clients and proactively addressing their concerns helps prevent misunderstandings and ensures satisfaction. Collaboration with internal teams, such as sales and operations, is also key to efficiently resolving client issues and delivering high-quality service.

What does a customer service associate do?

A customer service associate, often called a client services associate, assists customers by answering questions, resolving issues, and providing information about products or services. They communicate via phone, email, or chat, use customer management software, and aim to ensure customer satisfaction and loyalty.

What does a client services associate do?

A client services associate is responsible for managing client relationships, addressing inquiries, resolving issues, and ensuring customer satisfaction. They often use communication skills, CRM software, and problem-solving abilities to support clients and maintain positive interactions.
More about Client Services Associate jobs
What cities near Madison, CT are hiring for Client Services Associate jobs? Cities near Madison, CT with the most Client Services Associate job openings:
Client Services Associate jobs near you
Client Service Coordinator

Client Service Coordinator

Patriot Growth Insurance Services

Cheshire, CT

$18.25 - $23.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.
Position Overview: We are seeking a professional and detail-oriented Client Services Coordinator to serve as the first point of contact for visitors and clients. This role supports daily office operations by managing communications, coordinating administrative tasks, and ensuring a welcoming and organized environment. The ideal candidate is highly organized, service-oriented, and able to manage multiple responsibilities efficiently in a fast-paced setting.
Work Arrangement: This is a full-time position working in our office located in Cheshire, CT.
Professional Responsibilities:
  • Serve as the first point of contact by greeting and assisting visitors in a professional and friendly manner.
  • Manage incoming calls, emails, and inquiries, directing them to the appropriate team members.
  • Monitor and distribute incoming and outgoing mail, including USPS, FedEx, and fax communications.
  • Maintain an organized and professional reception area and support overall office operations.
  • Track and manage office supply inventory, ensuring timely ordering and availability.
  • Process Property & Casualty client payments, cancellations for non-pay, and policy reinstatements.
  • Retrieve and distribute policy and renewal documents from carrier websites for both Personal Lines and Commercial Lines.
  • Support Employee Benefits operations by distributing renewal proposals, late payment notices, and assembling open enrollment materials.
  • Assist with administrative projects, workflow coordination, and other tasks as assigned.
Qualifications and Requirements:
  • Proven experience as a receptionist, administrative assistant, or in a similar role.
  • Strong communication and interpersonal skills, with a professional and client-focused approach.
  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
  • High attention to detail and strong problem-solving abilities.
  • Ability to manage multiple responsibilities in a fast-paced office environment.
  • Discretion and professionalism when handling sensitive or confidential information.
  • Associate degree in Business Administration or a related field preferred.
  • Experience in a corporate or professional office environment preferred.
Why Patriot Growth Insurance Services: We offer the opportunity to be a part of one of the fastest-growing insurance companies since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team. In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:
  • Medical, Dental, and Vision Benefits Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
  • Company paid Short-Term Disability, Long-Term Disability and Group Term Life
  • Company paid Employee Assistance Program
  • Paid Parental Leave
  • Paid holidays
  • Personalized PTO
  • 401(k) with employer match

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.

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