Client Services Associate Jobs in Baltimore, MD (NOW HIRING)

Salary: $48,344.00 - $55,613.00 Annually
Location : Towson, MD
Job Type: MERIT
Job Number: 04.497 06-26
Department: HHS/FAMILY SERVICE
Opening Date: 06/05/2026
Closing Date: Continuous
Pay Schedule I, Grade 25, Regular Schedule: 35 hours per week.
A vacancy exists in the Department of Health and Human Services, Family Services.
A list of eligible applicants will be established based on the examination as outlined below.
Current and future vacancies occurring within this class may be filled from the list of eligible applicants.
All interested transfer and promotional candidates must apply at this time.
List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.
Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.
You MUST attach your transcript(s) or license(s) to your application.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of license(s) certifications, and/or education must be submitted with each application.
Examples of Duties
Under general supervision, screens, evaluates, and monitors clients in the Child Advocacy Center, provides counseling and case management services as part of a treatment or rehabilitative plan, and makes referrals to other agencies or professionals. This position is responsible for ensuring clients are promptly and appropriately connected to trauma-informed care, maintaining a robust network if vetted community resources, and proactively managing the referral process from initiation through successful service linkage.
Examples of Essential Duties

• Interviews clients to establish case history or reviews case histories of referrals in order to assess needs.
• Assesses client needs and develops an appropriate plan which will include referral of client to another agency or professional.
• Provides crisis intervention and individual, family and group counseling to clients.
• Proactively follows up on all mental health services linkage for clients.
• Continuously identifies, vets, and maintains a comprehensive database of therapists.
• Monitors and evaluates clients' participation in treatment program by case management.
• Maintains detailed records of clients' activities and provides reports to courts or other agencies upon request.
• Follows up on referrals and acts as a liaison between clients, the courts, clinics, employers, and community organizations.
• Attends court arraignments and trials.
• Prepares statistical and summary reports as requested.
• Conducts educational, community relations, prevention, and outreach programs.
• Attends meetings and training sessions.

Examples of Other Duties

• Recommends and assists in implementing corrective actions related to problem areas in overall program.
• May supervise and/or train subordinate human services and clerical personnel.
• May act as lead worker.
• May transport clients or make home visits.
• Assists sick or injured senior adults until emergency personnel arrive at the scene. Performs other related duties as required.

Knowledge, Skills, and Abilities (Entry Level):

• Knowledge of the theories and principles of human behavior, growth and development, mental illness, alcohol and drug abuse, and problems related to socioeconomic factors.
• Knowledge of modern individual, group, and family counseling techniques, diagnostic assessment, and basic treatment planning.
• Basic knowledge of community, human, and social services assistance programs.
• Writing skill necessary to complete forms, medical records, case histories, and reports.
• Good interpersonal skills.
• Ability to conduct individual diagnostic/assessment interviews and to formulate a basic treatment plan.
• Ability to make appropriate referrals.
• Ability to establish and maintain good working relationships with others.
• Ability to appropriately handle hostile individuals and those experiencing a crisis.
• Ability to understand the rules and procedures of the courts and criminal justice system.
• Ability to interpret Federal, State, and local regulations, procedures, and guidelines for human services professionals.
• Ability to read and understand professional journals and other publications.

Knowledge, Skills, and Abilities (Full Performance):

• Knowledge of the theory and practice of provision of human services in the applicable specialty.
• Knowledge of the organization and role of assigned program within the County and State human services structure.
• Knowledge of community resources and support groups available to clients.
• Knowledge and understanding of applicable Federal, State, and local regulations, procedures, and guidelines including those of the courts and criminal justice system.
• Knowledge of County and departmental rules, regulations, policies, and procedures relating to performance of duties.
• Skill in conducting individual diagnostic/assessment interviews and formulating basic treatment plans.
• Skill in making appropriate referrals.
• Skill in handling hostile individuals.
• Skill in crisis intervention.
• Skill in individual, group, and family counseling.
• Skill in case management.
• Ability to assist in the development of complex or comprehensive treatment plans.
• Ability to conduct educational programs for clients or the community.
• Ability to lead and instruct other workers within the program.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)
Qualifications
Required Qualifications
Graduation from an accredited college or university with a bachelor's degree in a social or behavioral science.
Experience as described in essential duties may be substituted on a year-for-year basis up to a maximum of four years for the required education.
Licenses and Certificates
Some positions within this classification may require possession of a valid driver's license equivalent to a non-commercial, class C Maryland driver's license at the time of appointment.
Proof of Licenses, Certifications and Education
Applicants are required to submit proof of education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Proof of license(s) certifications, and/or education must be submitted with each application.
Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).
Mail or deliver documents to:
ATTN: Human Services Associate
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204
You MUST attach your transcript(s) or license(s) to your application.
EXAMINATION PROCEDURE
Qualified applicants will be assigned a rating based on an evaluation of their training and experience as submitted on their application and supplemental questionnaire. Applicants are advised to state the dates, duties and responsibilities of past and present experience clearly and completely for evaluation purposes.
Conditions of Employment
Employees in this classification may be assigned to a work shift that includes evenings, nights, weekends and/or holidays. Employees are subject to call to duty in emergencies and may be required to work overtime as needed. Employees must satisfactorily complete County sponsored CPR and First Aid training and maintain certification throughout employment.
Physical and Environmental Conditions
These positions are essentially sedentary with occasional walking, lifting, or other limited physical activities. Positions require traveling between work sites.
Medical Examination and Employment Background Investigation
Applicant's selected for an appointment to a position in Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.
Employment Benefits for Full-Time, Merit or Classified Employees
Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.
Equal Opportunity Employer
Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.
Smoke free workplace
All Baltimore County offices are smoke free.
Drug free workplace
Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.
Salary
Annual Salary review - Step increases may be granted on anniversary date based on satisfactory job performance
General Increases - Cost of living increases and adjustments may be granted as legislated.
Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.
Employee Assistance Program
Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.
Health Insurance
Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:
Medical, Prescription, Dental and Vision insurance.
Flexible Spending Accounts
Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.
Life Insurance
Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.
Retirement
Employees are required to participate in the Baltimore County Employees' Retirement System (ERS), with very limited exceptions.
Paid Leave
Paid benefits listed below vary depending upon the Classification.
Sick Leave
Vacation Leave
Personal Leave
Holidays
Bereavement Leave
Jury Leave
Military Leave
Baltimore County Employees Federal Credit Union
Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.
Direct Deposit
Payroll through direct deposit to the financial institution selected by employee is required.
Educational Assistance
70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group.
Deferred Compensation
Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.
Disclaimer
This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.
01
Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time.

• I have read and acknowledge the above statement.

02
The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. The experience you indicate in your responses to the supplemental ques