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Client Services Associate Jobs in Aurora, IL (NOW HIRING)

Global Channel Management

Client Service Assoc

Chicago, IL · On-site

$15 - $20.50/hr

About the job Client Service Assoc Client Service Assoc needs 4+ years experience Client Service Assoc requires: * Customer service * Client service rep * CRM Client Service Assoc duties: * Assist in ...

Joffrey Ballet

Academy Services Associate

Chicago, IL · On-site

The Academy Services Associate serves as a key point of contact for the Grainger Academy of The Joffrey Ballet. This role supports smooth front desk and administrative operations, ensuring students ...

Kestra Financial

Client Service Associate

Schaumburg, IL · On-site

$14.25 - $19.75/hr

Client Service Associate Summary The Client Service Associate reports to the Senior Client Service ... The ideal candidate will have 2+ years of experience in the financial services industry allowing ...

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Client Services Associate information

See Aurora, IL salary details

$10

$22

$40

How much do client services associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for client services associate in Aurora, IL is $22.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $24.81 per hour, depending on experience, location, and employer.

What is a client services associate?

A client services associate is responsible for supporting financial advisors by providing a number of sales and support functions. In this career, you are typically employed by financial or wealth management organizations. Your job duties include giving quotes to customers, keeping records of investment transactions, building customer portfolios, and handling general customer service requests. Qualifications include experience with stocks, bonds and other investments, and strong customer service and oral communication skills.

What does a client services associate do?

A Client Services Associate acts as a key point of contact between a company and its clients, ensuring that clients receive high-quality service and support. They handle client inquiries, resolve issues, assist with account management, and coordinate with other departments to fulfill client needs. Their goal is to maintain positive client relationships and help ensure client satisfaction, often working in industries like finance, marketing, or consulting.

What are the key skills and qualifications needed to thrive as a client services associate?

To thrive as a Client Services Associate, you need strong interpersonal skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific platforms is typically required. Exceptional communication, organizational abilities, and a proactive attitude help you stand out in this client-facing role. These skills and qualities are essential for building client trust, efficiently resolving issues, and supporting overall business growth.

What are some common challenges faced by client services associates, and how can they be overcome?

Client Services Associates often manage multiple client accounts simultaneously, which can lead to competing priorities and tight deadlines. Effective time management and clear communication are essential for balancing these demands. Building strong relationships with clients and proactively addressing their concerns helps prevent misunderstandings and ensures satisfaction. Collaboration with internal teams, such as sales and operations, is also key to efficiently resolving client issues and delivering high-quality service.

What is the difference between Client Services Associate vs Customer Support Specialist?

AspectClient Services AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support platforms
Employer & Industry UsageFinancial services, consulting, professional servicesRetail, tech companies, service industries
Common Search & Comparison IntentUnderstanding roles in client relationship managementAssisting customers with issues or inquiries

The main difference is that Client Services Associates focus on managing client accounts and building relationships in professional settings, while Customer Support Specialists primarily handle customer inquiries and technical issues. Both roles require strong communication skills but differ in their scope and work environment.

More about Client Services Associate jobs

What are the most commonly searched types of Client Services jobs in Aurora, IL?

The most popular types of Client Services jobs in Aurora, IL are:

What job categories do people searching Client Services Associate jobs in Aurora, IL look for?

The top searched job categories for Client Services Associate jobs in Aurora, IL are:

What cities near Aurora, IL are hiring for Client Services Associate jobs?

Cities near Aurora, IL with the most Client Services Associate job openings:

Client Services Associate jobs near you
Infographic showing various Client Services Associate job openings in Aurora, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $46,198 per year, or $22.2 per hour.

Part-Time Health Benefits Service Associate

WestPoint Financial Group

Lisle, IL • Hybrid

$25/hr

Part-time

Medical, Life

Re-posted yesterday

Job description

Job Title: Client Service Associate (Part-Time)

Location: Hybrid (In-Office + Work From Home Flexibility)

Company: Takaful Wealth Management

About the Opportunity

Takaful Wealth Management is seeking a highly client-focused professional who is passionate about delivering exceptional service and building long-term relationships. This role is ideal for someone who enjoys being a trusted resource for clients, proactively supporting their needs, and ensuring a seamless experience from onboarding through renewal.

WestPoint Financial Group is assisting with the sourcing of this candidate. The selected individual will be an employee of Takaful Wealth Management.

Schedule & Compensation

  • Hours: Approximately 25 hours per week
  • Schedule: Typically 10:00 AM - 2:00 PM, Monday through Thursday (flexible)
  • Work Arrangement: Hybrid
  • Compensation:
    • Hourly: $25/hour
    • Estimated Annual Range: $30,000 - $40,000

Position Overview

This role serves as a primary point of contact for clients, ensuring they receive timely, accurate, and thoughtful support across all aspects of their health insurance plans. You will play a critical role in strengthening client relationships, ensuring satisfaction, and delivering a high-touch service experience.

Key Responsibilities

Client Relationship Management

  • Serve as a dedicated, responsive point of contact for client inquiries related to coverage, claims, and plan administration
  • Build strong, trust-based relationships through consistent communication and proactive outreach
  • Maintain regular client touchpoints, including quarterly check-ins to assess satisfaction and evolving needs
  • Address client concerns with urgency and professionalism, ensuring a positive resolution

Client Onboarding & Experience

  • Guide new clients through a smooth and supportive onboarding process
  • Conduct needs assessments to recommend appropriate health insurance solutions
  • Clearly explain plan options, benefits, and costs to help clients make informed decisions
  • Oversee enrollment, ensuring all documentation is complete and the implementation process is seamless

Client Retention & Renewal Support

  • Proactively engage clients 90 days ahead of renewal to schedule reviews and discuss options
  • Analyze renewal changes and present competitive alternatives focused on value and cost savings
  • Help clients navigate plan adjustments or mid-year changes with ease
  • Reinforce client confidence by anticipating needs and delivering thoughtful recommendations

Service Coordination & Issue Resolution

  • Collaborate with insurance carriers to resolve claims, service issues, and administrative matters
  • Escalate complex issues as needed and follow through to ensure timely resolution
  • Partner with internal leadership on high-touch or complex client situations
  • Work with consultants on specialized cases and larger group solutions

Administrative Excellence

  • Accurately document all client interactions and maintain up-to-date records
  • Follow established processes to ensure consistency and compliance
  • Coordinate with office administrator to support organized and efficient record management
  • Maintain attention to detail in all aspects of client service delivery

Qualifications

  • Active IL Life and Health insurance license (preferred)
  • Experience in client service, account management, or relationship-based roles (health insurance or benefits industry required)
  • Exceptional communication skills with a client-first mindset
  • Strong organizational skills and attention to detail
  • Ability to manage multiple client relationships simultaneously
  • Problem-solving mindset with a commitment to delivering excellent service
  • Comfortable working independently in a flexible, hybrid environment

What We Offer

  • Flexible, part-time schedule designed for work-life balance
  • Opportunity to build meaningful client relationships and make a direct impact
  • Supportive, team-oriented environment
  • Exposure to complex cases and personalized client solutions

How to Apply

Please submit your resume along with a brief note highlighting your client service experience and interest in the role.

Takaful Wealth Management is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply