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Client Services Associate Jobs in Kentucky (NOW HIRING)

corpay

Director of Client Services

Louisville, KY · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As the Director, Client Services, you will lead the account management team responsible for the day ... Working collaboratively with associates across sales, operations, and implementation, you will ...

Corpay, Inc.

Director of Client Services

Louisville, KY · On-site

$100 - $130/hr

  • Retirement

  • PTO

Working collaboratively with associates across sales, operations, and implementation, you will ... This role reports to the Vice President, Client Services and partners closely with a peer VP who co ...

Corpay

Director of Client Services

Louisville, KY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As the Director, Client Services, you will lead the account management team responsible for the day ... Working collaboratively with associates across sales, operations, and implementation, you will ...

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All JobsClient Services Associate JobsClient Services Associate Jobs in Kentucky

Client Services Associate information

See Kentucky salary details

$8

$19

$35

How much do client services associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for client services associate in Kentucky is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $21.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client services associate?

To thrive as a Client Services Associate, you need strong interpersonal skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific platforms is typically required. Exceptional communication, organizational abilities, and a proactive attitude help you stand out in this client-facing role. These skills and qualities are essential for building client trust, efficiently resolving issues, and supporting overall business growth.

What is a client services associate?

A client services associate is responsible for supporting financial advisors by providing a number of sales and support functions. In this career, you are typically employed by financial or wealth management organizations. Your job duties include giving quotes to customers, keeping records of investment transactions, building customer portfolios, and handling general customer service requests. Qualifications include experience with stocks, bonds and other investments, and strong customer service and oral communication skills.

What is the difference between Client Services Associate vs Customer Support Specialist?

AspectClient Services AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support platforms
Employer & Industry UsageFinancial services, consulting, professional servicesRetail, tech companies, service industries
Common Search & Comparison IntentUnderstanding roles in client relationship managementAssisting customers with issues or inquiries

The main difference is that Client Services Associates focus on managing client accounts and building relationships in professional settings, while Customer Support Specialists primarily handle customer inquiries and technical issues. Both roles require strong communication skills but differ in their scope and work environment.

What are some common challenges faced by client services associates, and how can they be overcome?

Client Services Associates often manage multiple client accounts simultaneously, which can lead to competing priorities and tight deadlines. Effective time management and clear communication are essential for balancing these demands. Building strong relationships with clients and proactively addressing their concerns helps prevent misunderstandings and ensures satisfaction. Collaboration with internal teams, such as sales and operations, is also key to efficiently resolving client issues and delivering high-quality service.

What does a client services associate do?

A Client Services Associate acts as a key point of contact between a company and its clients, ensuring that clients receive high-quality service and support. They handle client inquiries, resolve issues, assist with account management, and coordinate with other departments to fulfill client needs. Their goal is to maintain positive client relationships and help ensure client satisfaction, often working in industries like finance, marketing, or consulting.
More about Client Services Associate jobs

What are the most commonly searched types of Client Services jobs in Kentucky?

The most popular types of Client Services jobs in Kentucky are:

What are popular job titles related to Client Services Associate jobs in Kentucky?

For Client Services Associate jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Client Services Associate jobs in Kentucky look for?

The top searched job categories for Client Services Associate jobs in Kentucky are:

What cities in Kentucky are hiring for Client Services Associate jobs?

Cities in Kentucky with the most Client Services Associate job openings:

Client Services Associate jobs near you
Infographic showing various Client Services Associate job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $40,471 per year, or $19.5 per hour.

Director of Client Services

corpay

Louisville, KY • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Corpay rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

13th of 21 rated payment service providers

Job description

What We Need

Corpay is currently looking to hire a Director of Client Services within our Client Services organization. This position falls under our Account Management team and is located in Louisville, KY. As the Director, Client Services, you will lead the account management team responsible for the day-to-day relationships with our gift card program clients, ensuring a consistent, best-in-class client experience while driving revenue growth within existing accounts. Working collaboratively with associates across sales, operations, and implementation, you will oversee service delivery, coach and develop your team, and serve as a senior escalation point for complex client needs. This role requires the ability to balance operational excellence with a growth orientation across a portfolio of high-profile clients.

This role reports to the Vice President, Client Services and partners closely with a peer VP who co-leads the account management function. Periodic domestic travel may be required for client meetings, business reviews, and company events.

How We Work

As a Director of Client Services, you will be expected to work in an office environment. Corpay will set you up for success by providing:

  • Assigned workspace in Louisville, KY
  • Company-issued equipment
  • Hands-on training

Role Responsibilities

The responsibilities of the role will include:

  • Leading, coaching, and developing the account management team to ensure strong performance, accountability, and professional growth.
  • Identifying opportunities to grow revenue within existing client accounts through upselling, cross-selling, and expansion of services.
  • Partnering with sales and account leadership to support renewal strategies, pricing discussions, and client growth plans.
  • Owning senior-level client relationships and acting as an escalation point for complex service concerns or delivery issues.
  • Coaching account managers on maintaining a strong cadence of business reviews and regular client communication.
  • Establishing and maintaining service standards, processes, and workflows that support a best-in-class client experience.
  • Optimizing account-manager-to-portfolio assignments so portfolios match skill sets and are positioned to grow.
  • Monitoring client health, retention trends, service levels, and operational metrics to identify risks and opportunities.
  • Partnering across sales, operations, implementation, and other internal teams to ensure seamless onboarding, delivery, and ongoing support.
  • Leading client business reviews that highlight value delivered, uncover evolving needs, and position additional solutions aligned with client goals.
  • Preparing and presenting regular updates, business reviews, and performance insights to executive leadership.
  • Ensuring compliance with company policies, service commitments, and applicable contractual requirements.

Qualifications & Skills

  • Bachelor’s degree in business, communications, management, or a related field; advanced degree preferred.
  • 8+ years of progressive experience in client services, account management, customer success, or a related client-facing leadership role.
  • Proven ability to build strong client relationships and lead through complex service environments.
  • Strong business acumen with experience managing performance metrics, budgets, and resource planning.
  • Excellent communication, presentation, problem-solving, and conflict-resolution skills.
  • Demonstrated ability to work cross-functionally and influence outcomes across multiple stakeholders.
  • Proficiency with CRM, reporting tools, and Microsoft Office applications.

Benefits & Perks

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

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