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Client Services Account Coordinator Jobs (NOW HIRING)

... coordination. * Adhere to all ALS health, safety, and environmental policies and procedures ... client services personnel. * Liaise with the Quality Control (QC) Department and external ...

Service Account Coordinator Scope of Work: The Service Account Coordinator plays a vital role in the success of the organization/department. This position is responsible for the day-to-day management ...

Service Account Coordinator Scope of Work: The Service Account Coordinator plays a vital role in the success of the organization/department. This position is responsible for the day-to-day management ...

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Client Services Account Coordinator information

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How much do client services account coordinator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for client services account coordinator in the United States is $20.56, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $22.84 per hour, depending on experience, location, and employer.

What is a client services account coordinator?

A client services account coordinator is a professional responsible for managing client accounts, ensuring customer satisfaction, and coordinating communication between clients and internal teams. They often handle account documentation, assist with service delivery, and use customer relationship management (CRM) tools to track interactions and issues.

What are the key skills and qualifications needed to thrive as a Client Services Account Coordinator?

To thrive as a Client Services Account Coordinator, you need strong organizational skills, attention to detail, and a background in business or communications, often supported by a relevant bachelor's degree. Familiarity with CRM software, project management tools, and proficiency in Microsoft Office are typically required. Exceptional interpersonal skills, problem-solving abilities, and effective communication help build strong client relationships and manage multiple priorities. These skills ensure smooth account operations, high client satisfaction, and successful project delivery.

How does a Client Services Account Coordinator typically collaborate with internal teams to ensure client satisfaction?

As a Client Services Account Coordinator, you will frequently act as a bridge between clients and various internal departments such as sales, creative, and operations. Your responsibilities often include relaying client feedback, coordinating project timelines, and ensuring deliverables meet expectations. Regular communication and proactive problem-solving are essential, as you'll need to manage multiple projects simultaneously while keeping all stakeholders informed. This collaborative environment helps you develop strong organizational and interpersonal skills, which can lead to advancement opportunities in account management or client services.

What does a Client Services Account Coordinator do?

A Client Services Account Coordinator acts as a liaison between clients and the company, helping to manage client accounts and ensure satisfaction. Their responsibilities typically include handling client communications, coordinating project timelines, preparing reports, and assisting account managers with various tasks. They play a key role in maintaining positive client relationships and ensuring that projects are delivered on time and within budget. This position often requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
What cities are hiring for Client Services Account Coordinator jobs? Cities with the most Client Services Account Coordinator job openings:
What are the most commonly searched types of Client Services Account jobs? The most popular types of Client Services Account jobs are:
What states have the most Client Services Account Coordinator jobs? States with the most job openings for Client Services Account Coordinator jobs include:
Infographic showing various Client Services Account Coordinator job openings in the United States as of June 2026, with employment types broken down into 70% Full Time, 10% Part Time, 10% Temporary, and 10% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,766 per year, or $20.6 per hour.

Client Services Account Manager

Steris Corporation

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday


STERIS rating

8.2

Company rating: 8.2 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

55th of 887 rated healthcare providers


Job description

Position Summary
As a SPM Client Services Account Manager at STERIS, you are tasked with providing excellent Customer support while ensuring KPIs for Customer satisfaction and continued business growth are met. You will serve as the primary partner with our Customers to ensure our SPM software is meeting their needs and enhancing the operation of their sterile processing departments while focusing on Customer-focused initiatives. You will be expected to drive success and lead the team as they provide excellent support to our Customers, meet high expectations, and develop a strong partnership with our Customers.
This role will be based out of Boston, MA with 50% - 70% travel.
What you will do as a Client Services Account Manager
  • Lead current Customers in identifying additional solutions to help increase their utilization of SPM (interfaces, modules, mobile hand scanners) and provide excellent Customer support while ensuring KPIs for Customer satisfaction and continued business growth are met.
  • Work with Customers on recommendations for strategic adjustments to maximize Customer satisfaction and growth opportunities for SPM business.
  • Lead initiatives and implementation for annual software upgrades, new feature adoptions, and new products and services.
  • Identify and establish site visits to coordinate and execute assigned implementations of modules, services, and interface for Customers. Identify opportunities for additional reoccurring revenue through products and services based on Customer's needs and requirements.
  • Manage assigned Customer renewals of their technical support and upgrade service agreement.
  • Provide training and Customer support to help Customers increase their utilization of SPM and satisfaction with the products.
  • Lead the remediation and mitigation of Customer issues and for at-risk Customers throughout the region.
  • Maintain a thorough understanding of software capabilities and use this understanding to provide solutions for Customers.
  • Partner with sales, implementation, and other commercial teams to drive on-site visits for business analysis, system configuration, and continued education to drive upgrade proposals to the Customer.
  • Collaborate with internal STERIS teams to drive overall Customer satisfaction.

The Experience, Skills and Abilities Needed
Required:
  • Bachelor's degree
  • 5 years of project management experience implementing software and/or hardware within Customers in an enterprise IT organization
  • In lieu of Bachelor's degree, Associate's degree with 9 years of related experience OR High School diploma with 13 years of related experience
  • Ability to complete the Certified Central Service Vendor Partner (CCSVP) certification within the first year of employment
  • Must be able to be compliant with hospital/customer credentialing requirements

Preferred:
  • General knowledge of software, servers, IP addresses, networking concepts (DHCP, Static IP, etc.)
  • Experience in sterile processing departments

What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
  • Base Salary + Incentive Compensation Program
  • Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
  • Cell Phone Stipend
  • Robust Training Program
  • Paid Time Off + 9 Corporate Holidays Per Year
  • Excellent Healthcare, Dental, and Vision Benefits
  • Healthcare and Dependent Flexible Spending Accounts
  • Long/Short Term Disability Coverage
  • 401(k) with a Company Match
  • Parental Leave
  • Tuition Reimbursement Program
  • Additional Add-On Benefits/Discounts

#LI-BS1
Pay range for this opportunity is $93,000 - $100,000. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

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