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Client Service Jobs in Detroit, MI (NOW HIRING)

Gallagher

Client Service Leader

Bloomfield Hills, MI · On-site

Overview As the Client Service Leader you will ensure delivery of exceptional service to Gallagher's clients by managing our client service teams. You will champion branch initiatives and drive our ...

Waldron Private Wealth

Client Service Specialist

Plymouth, MI · On-site

$16.25 - $21.50/hr

Waldron Private Wealth (Waldron) is looking for a Client Service Specialist to provide operational and administrative assistance to the Client Services (CS) Department and concierge level ...

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Trinity Health

Client Service Specialist

Ann Arbor, MI · On-site

$16.75 - $22/hr

Client Service Specialists provide detailed technical support for current and potential Warde Medical Laboratory clients, and act as a resource for laboratory staff. Customer support includes problem ...

Trinity Health

Client Service Specialist

Ann Arbor, MI · On-site

$16.75 - $22/hr

Client Service Specialists provide detailed technical support for current and potential Warde Medical Laboratory clients, and act as a resource for laboratory staff. Customer support includes problem ...

Raymondjames

Client Service Associate

Novi, MI · On-site

$13.50 - $18.75/hr

Summary Job Summary Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Client Service ...

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All JobsClient Service JobsClient Service Jobs in Detroit, MI

Client Service information

See Detroit, MI salary details

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$17

$24

How much do client service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for client service in Detroit, MI is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.38 per hour, depending on experience, location, and employer.

What is a client service?

Client service jobs focus on assisting customers or clients by addressing their needs, answering questions, solving problems, and ensuring satisfaction with a company’s products or services. These roles can be found in various industries, such as finance, retail, hospitality, and technology. Client service professionals often communicate directly with clients through phone, email, chat, or in person and must have strong communication and problem-solving skills. Their goal is to build positive relationships and help retain clients for the business.

What are the key skills and qualifications needed to thrive as a client service professional?

To thrive as a Client Service professional, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help you build trust and resolve client concerns effectively. These skills are crucial for ensuring client satisfaction, fostering loyalty, and maintaining a positive company reputation.

How does a client service professional typically collaborate with other departments to address client needs?

Client Service professionals often act as the primary point of contact for clients, but they regularly collaborate with teams like Sales, Account Management, and Technical Support to resolve client inquiries efficiently. This cross-functional teamwork ensures that client issues are addressed holistically and with the right expertise. Clear communication skills and the ability to coordinate between departments are crucial for success in this role. Regular meetings and shared client updates are common practices to maintain alignment and deliver a seamless client experience.

What are the most commonly searched types of Client Service jobs in Detroit, MI?

The most popular types of Client Service jobs in Detroit, MI are:

Client Service jobs near you
Infographic showing various Client Service job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,212 per year, or $17.4 per hour.

Client Service Specialist

MassMutual Great Lakes

Southfield, MI • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Job Description
Why Join MassMutual Great Lakes
At MassMutual Great Lakes, you're not just stepping into a role - you're joining a firm committed to helping advisors thrive so they can make a meaningful impact in the lives of their clients and our communities.
The Client Service Specialist plays a vital role in supporting clients whose original advisor is no longer active by delivering a high-touch, relationship-driven service experience. This position serves as a primary liaison between clients, advisors, and internal teams, ensuring seamless continuity of service, proactive communication, and operational excellence.
The ideal candidate is an experienced financial services professional with strong interpersonal and communication skills, exceptional attention to detail, and the ability to manage sensitive client interactions with professionalism and empathy. This individual will support client retention efforts, assist with advisor meeting coordination, manage service requests, and help maintain accurate records and workflow efficiency across insurance, annuity, and investment accounts.
Key Responsibilities
Client Relationship Management
  • Serve as a primary point of contact for client service inquiries via phone and email
  • Deliver a high-touch client experience through proactive, professional, and timely communication
  • Build trust and rapport with clients while providing white-glove service and support
  • Assist clients with account inquiries, policy updates, beneficiary changes, payment questions, and servicing requests
  • Offer and coordinate detailed policy or account reviews with financial advisors when appropriate

Client Servicing
  • Support servicing needs for client accounts across insurance, annuity, and investment products
  • Confirm account ownership and assignment status using internal systems and compliance protocols
  • Research client information utilizing firm resources and databases
  • Complete required follow-up paperwork and ensure all servicing activities are documented accurately in Advisor360
  • Monitor Home Office alerts, conservation opportunities, term conversion notifications, and other client retention initiatives
  • Assist with account disbursement requests and other account management needs, when appropriately licensed

Advisor & Operational Support
  • Coordinate advisor meetings, annual reviews, and client follow-ups
  • Prepare documentation and meeting materials for client appointments
  • Support Internal Lead Generation Program (ILP) initiatives by assisting with client outreach, scheduling, and required documentation collection
  • Collaborate with Insurance, Investment, and Operations teams to ensure service continuity and workflow alignment
  • Track client activity, meeting notes, and servicing updates within CRM systems
  • Assist with reassignment workflows and service coordination for transitioned client relationships

Administrative & Compliance Responsibilities
  • Maintain accurate and compliant client records and documentation
  • Ensure adherence to compliance, authentication, and confidentiality standards
  • Monitor and respond to Home Office notifications and service requests in a timely manner
  • Support operational efficiency through organization, prioritization, and proactive follow-through
Qualifications
  • 3 - 5 years of experience in the financial services required
  • Experience supporting insurance, annuity, and/or investment clients strongly preferred
  • Michigan Life & Health License preferred
  • SIE, Series 7, and Series 63 or 66 required
  • Experience with Advisor360 or similar CRM/client management systems preferred
  • Ability to work in a fast-paced, client-focused environment with professionalism and discretion
  • Exceptional communication and interpersonal skills
  • Strong client service mindset with a relationship-first approach
  • High attention to detail and strong organizational abilities
  • Ability to multitask and prioritize effectively under deadlines
  • Professional phone presence and emotional intelligence
  • Strong follow-through and problem-solving capabilities
  • Collaborative team player with the ability to work independently
  • Tech-savvy with proficiency in CRM systems, Microsoft Office, scheduling tools, and client servicing platforms
What Success Looks Like
  • Clients experience a seamless, professional, and relationship-driven service model
  • Clients receive timely support and consistent communication
  • Advisor meetings, reviews, and follow-up tasks are executed efficiently and accurately
  • Client retention opportunities are proactively identified and managed
  • Internal workflows and documentation remain organized, compliant, and up to date
Compensation and Benefits
Our competitive compensation and comprehensive benefits are designed to support your lifestyle, health, and future.
  • Annual income range starting at $60,000 based on experience
  • Comprehensive benefits package, including Medical, Dental, and Vision Insurance.
  • Paid Time Off: 15 days per year.
  • Life and Disability Plans (optional).
  • 401(k) with up to a 4% match

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