Client Service Specialist I Jobs (NOW HIRING)

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Job Description:

Idaho Power - located in vibrant Boise, Idaho - is looking for an IT Client Service Specialist I or II to join our Information Technology team. It's an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we're working hard to safely provide our customers with the safe, reliable, and affordable energy they depend on. While this position is based at Idaho Power's downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote.

What does an IT Client Services Specialist I or II do for us?

The IT Client Services Specialist serves as a primary point of contact for employees seeking technical support and is responsible for diagnosing, resolving, and managing incidents and service requests. The role provides support across a range of technologies, including hardware, software, operating systems, applications, networks, peripherals, remote access, and mobile devices. Specialists document and categorize incidents, apply appropriate solutions, and use phone, email, and remote support tools to restore service efficiently. Depending on experience and level, the role may include advanced troubleshooting, determining final call categorization, and routing or coordinating with second-level support teams in accordance with IT Service Desk procedures.

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

A COMPETITIVE CANDIDATE WILL HAVE

Knowledge of:

• PC concepts, principles, maintenance, and operations

Preferred:

• Working knowledge of ITIL processes

Skills in:

• Effective verbal and written communication skills
• Excellent customer service

Ability to:

• Work with others professionally and courteously
• Convey ideas logically and professionally
• Analyze and diagnose technical problems using documentation, tools, and knowledge database
• Multitask effectively, remain detail oriented, and maintain composure in a fast-paced IT environment

MINIMUM REQUIREMENTS

IT Client Services Specialist I:

Education:

• High school diploma or equivalent

Preferred:

• Associates degree or technical vocational certification specializing in information technology or equivalent work experience

Experience:

• 1 year experience providing technical support or customer service via phone in a corporate enterprise environment

IT Client Services Specialist II:

Education:

• Associates degree or technical vocational certification specializing in information technology

OR

• Equivalent work experience

Preferred:

• Associates degree or technical vocation certification specializing in computer science, computer information systems, electronics, or an equivalent information technology field

Experience:

• 3 years of experience providing technical support via phone in a corporate enterprise environment

PHYSICAL REQUIREMENTS
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

Competencies:

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Need Assistance Completing Your Application?

Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company:  Phone: 208-388-2965 or Email: jobs@idahopower.com

Idaho Power is an Equal Opportunity Employer

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.