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Client Service Representative Jobs in Baton Rouge, LA

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Client Service Representative information

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$9

$18

$25

How much do client service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for client service representative in Baton Rouge, LA is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.10 per hour, depending on experience, location, and employer.

What is a client service representative?

A Client Service Representative is a professional responsible for interacting with customers to address their needs, answer questions, and resolve issues related to a company’s products or services. They often serve as the first point of contact, ensuring customers have positive experiences and receive timely assistance. Duties typically include answering calls or emails, processing orders, and providing information about products or services. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a client service representative, and why are they important?

To excel as a Client Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you build rapport and effectively resolve client concerns. These skills are crucial for ensuring client satisfaction, fostering loyalty, and maintaining the company’s reputation.

What are some common challenges faced by client service representatives and how can they be overcome?

Client Service Representatives often encounter challenges such as managing high call volumes, addressing diverse client needs, and resolving complaints efficiently. To overcome these, it’s important to develop strong communication and active listening skills, stay organized, and remain patient under pressure. Many organizations provide ongoing training and support, and collaboration with team members is encouraged to share best practices and resolve complex issues. Maintaining a positive attitude and utilizing available resources can help ensure client satisfaction and personal success in the role.

What is the difference between Client Service Representative vs Customer Support Specialist?

AspectClient Service RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma; some roles prefer associate's degreeHigh school diploma; certifications optional
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, online chat, technical support environments
Employer & Industry UsageFinancial services, insurance, retailTechnology, telecom, e-commerce
Common Search & ComparisonCustomer interaction, client retention, account managementTechnical issues, troubleshooting, product support

The main difference is that Client Service Representatives focus on managing client accounts and maintaining relationships, often in financial or retail sectors. Customer Support Specialists primarily handle technical issues and troubleshooting, typically in tech or telecom industries. Both roles require strong communication skills but serve different customer needs and environments.

How much do you get paid as a client service representative?

The average salary for a client service representative typically ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced representatives or those in specialized fields can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What are the 5 skills of a client service representative?

A client service representative needs strong communication skills to effectively interact with clients, problem-solving abilities to address issues promptly, active listening to understand customer needs, patience to handle difficult situations, and organizational skills to manage multiple accounts and tasks efficiently. Proficiency in customer service tools and a professional attitude are also important for success in this role.
More about Client Service Representative jobs
Client Service Representative jobs near you
Infographic showing various Client Service Representative job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,543 per year, or $18 per hour.

Customer Service Representative

HASC Personnel Services, Inc.

Brusly, LA • On-site

$16 - $21.75/hr

Other

Posted 13 days ago

Job description

Customer Service Representative

The 30+ year company supports the petrochemical and manufacturing industry domestically and internationally and is positioned along the Gulf Coast providing training, occupational medicine, and innovative solutions to industry. CSRs represent our organization and are the face of our company. Customer service representatives respond to customer inquiries via telephone and face-to-face meetings. The CSRs meet the needs of customers by providing quality service. The list below is not comprehensive of all potential job duties. Other duties may be assigned as needed.

Essential Job Responsibilities

  • Customer Transactions
  • Ensure a smooth check-in process for students
  • Answer phone calls and help customers with questions or concerns
  • Assist with company inquiries and scheduling issues
  • Maintain confidentiality regarding students' information.
  • Maintain a positive and professional attitude with customers
  • Teamwork
  • Work with other CSRs to answer phone calls in a timely manner
  • Set up and break down instructor-led courses
  • Lab Monitoring
  • Observe student behaviors in the training rooms and computer labs
  • Ensure the integrity of the testing processes is not compromised
  • Assist students with questions and concerns
  • Walk and stand for extended periods of time while monitoring students
  • Encourage positive client learning and ensure customer service standards are upheld
  • Live Online Proctor
  • Checks in trainees and verifies identification prior to testing
  • Monitors trainees throughout training event
  • Communicates lab rules and policies to trainees as needed while proctoring to ensure adherence to HASC rules and policies
  • Explains the course and/or exam processes
  • Assists trainees with technical assistance related to course navigation, login process, or equipment setup
  • Understands testing procedures for each exam and adheres to company quality and security measures
  • Reports suspected irregularities or trainee behavior to management immediately
  • Responsible for maintaining professional and respectful demeanor
  • Assists with covering for lunches and breaks
  • Reports all course problems or discrepancies in a timely and efficient manner to the Supervisor of Live Online Proctoring
  • Performs other duties as assigned
  • Opening and Closing Lab
  • Ensure labs are functional and operating in the mornings
  • Print class rosters each morning and prepare for students
  • Sanitize testing areas at end of each day
  • Arm and disarm facility as assigned
  • Additional Daily Lab Duties
  • Ensure testing areas are sanitized between customers
  • Communicate and coordinate with front counter Customer Service Representatives
  • Score tests for select courses
  • Troubleshoot computers when customers experience difficulties

Competencies

  • Communication Proficiencies
  • Troubleshooting and multitasking
  • Technical Capacity
  • Customer/Client Focus
  • Problem Solving/Analysis
  • Teamwork Orientation

Preferred Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or GED diploma, or six months to a year related customer service/cash handling experience, or equivalent combination of education and experience.

Language Skills

Ability to understand, read, write, and speak English. Individuals with the ability to speak Spanish are beneficial.

Reasoning Ability/Decision Making

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge and proficiency in Microsoft Word, Excel, and PowerPoint. Individuals should also have knowledge of Microsoft Outlook, internet software, and other applications. (i.e. OMNI, S2V)

Physical Demands

While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee frequently is required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

This job is typically in an office environment and may also require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reporting Responsibilities

The Customer Service Representative reports directly to the Operations Manager. This position does not have direct reports.

My signature confirms my complete understanding of the above outlined responsibilities for this job. I agree to all above specifications and understand that other duties (implied, verbal or written) may be added at any time as work requirements dictate.

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