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Client Service Professional Jobs in Gaithersburg, MD

Morgan Stanley

Client Service Associate

Washington, DC · On-site

$64K - $78K/yr

Client Service Associate Client Service Associates help shape the future of service by modernizing ... field service professional and/or training calls * Perform administrative duties that support ...

Morgan Stanley

Client Service Associate

Washington, DC · On-site

$64K - $78K/yr

POSITION SUMMARY Client Service Associates help shape the future of service by modernizing the ... field service professional and/or training calls * Perform administrative duties that support ...

Choreo

Client Service Associate

Potomac, MD · On-site

$15 - $20.75/hr

As a Client Service Associate, you will be responsible for managing client communications and ... Strong ethical and professional standards and proven capacity to handle sensitive and confidential ...

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How much do client service professional jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for client service professional in Gaithersburg, MD is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client service professional?

To thrive as a Client Service Professional, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Empathy, patience, and the ability to remain composed under pressure are standout soft skills in this role. These skills ensure that client needs are addressed efficiently, fostering positive relationships and contributing to client satisfaction and retention.

What are some common challenges faced by client service professionals and how can they be managed effectively?

Client Service Professionals often encounter challenges such as managing high client expectations, handling multiple inquiries simultaneously, and resolving difficult situations in a timely manner. Effective communication, strong organizational skills, and the ability to remain calm under pressure are essential for overcoming these challenges. Many teams provide ongoing training and mentorship to help new hires develop these skills, and collaboration with colleagues is encouraged to share best practices and support each other in delivering excellent service.

Is client service professional a good career?

A client service professional role involves assisting customers, resolving issues, and maintaining positive relationships, which can lead to stable employment and opportunities for advancement. The career often requires strong communication skills, problem-solving abilities, and familiarity with customer management tools. It can be a good choice for individuals interested in customer interaction and service-oriented work.

What does a client service professional do?

A client service professional is responsible for assisting clients by addressing inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or in person, and require strong communication and problem-solving skills to ensure customer satisfaction.

What are the most commonly searched types of Client Service jobs in Gaithersburg, MD?

The most popular types of Client Service jobs in Gaithersburg, MD are:

What cities near Gaithersburg, MD are hiring for Client Service Professional jobs?

Cities near Gaithersburg, MD with the most Client Service Professional job openings:

Client Service Professional jobs near you
Infographic showing various Client Service Professional job openings in Gaithersburg, MD as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,174 per year, or $18.4 per hour.

Client Service Supervisor

Fairfax, VA • On-site

VCA Animal Hospitals

6.2

Company rating: 6.2 out of 10

Based on 660 frontline employees who took The Breakroom Quiz

27th of 52 rated veterinary

People enjoy working here

Recommended by students

Respectful managers

Learn more about VCA Animal Hospitalsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

We are seeking a highly experienced client service professional to join our leadership team as Client Service Supervisor.

Under direction from the Front DeskManager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.

Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task, and can demonstrate the importance and understanding of high-quality customer service.

Skills and Qualifications

Excellent knowledge of client service and communication center operations

Strong organizational skills

Strong client relations and interpersonal skills

Intermediate to expert computer skills

Excellent oral and written communication skills

Strong supervisory skills

Self-starter and team player

Strong client service background

Ability to lift up to 40 pounds

2 years of supervisory experience preferred

2 years of experience in the veterinary field preferred

The schedule for this position is Sunday through Wednesday 10am - 8pm.

Job Responsibilities

Responsible for the day-to-day client service areas of the front desk, and internally with departmental relations

Direct on-the-job training to develop associate skill sets, advise associates of performance requirements with the standards of client service for the organization

Assist Front DeskManagerwith day-to-day operations

Resolve informal client complaints, maintain and report on these issues to the Front DeskManager

Responsible for the efficient day-to-day running of the front desk to include enforcement of policies, procedures and protocols

Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the Front DeskManager

In the absence of the Front DeskManager, make decisions on behalf of the Reception department utilizing good judgment, which demonstrates the best interest of the hospital and the clients

Assist in the development and delivery ofassociateevaluations for the front desk with the Front DeskManager

Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business

Handle communication of financial information to clients and doctors

Act as a liaison between the front desk and other department supervisors

VCA has been and continues to be deeply committed to its associates' well-being. Benefits offered include:

  • On-site Veterinary Social Worker
  • Free subscription to the Headspace app (meditation and sleep support)
  • Free mental health support through programs like the Cigna Life Assistance Program and Modern Health (therapy, counseling & life coaching)
  • Generous pet care discounts for personal pets
  • Four sets of scrubs per year
  • 401(k) with matching
  • Multiple, flexible health insurance options to fit your needs
  • Dental & Vision plans
  • Short Term andLong TermDisability options
  • A comprehensive online library of free CE, training & job support webinars through WOOF U, VCA's online training tool
  • Plusmuch more!

We look forward to your application!

At VCA we are committed to diversity, equity and inclusion and strive to be a place where a mix of talented people want to come, stay and do their best work.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

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