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Client Service Manager Avp Jobs in Delaware (NOW HIRING)

CSC

Client Service Representative

Wilmington, DE · On-site

$15.50 - $21/hr

Client Service Representative Wilmington, DE (Onsite) Monday - Friday, 9:00am-6:00pm Are you ... Manage client portfolios and organize workflow to meet clients' time frames and demands * Data ...

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CLIENT SERVICE SPECIALIST

Dover, DE · On-site

$17 - $22.50/hr

Primary objectives include managing a dynamic workflow in an efficient manner, increasing client ... They should also have a strong customer-service orientation and will be results-driven and focused.

VCA Animal Hospitals

Client Service Representative

Newark, DE · On-site

$15.75 - $21.25/hr

We are seeking a friendly, organized, and compassionate Veterinary Client Service Representative to ... Manage appointment flow to support efficiency for the medical team * Accurately enter and update ...

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Senior Client Service Manager - DE

Wilmington, DE • On-site

Highmark Health
Health Care and Social Assistance • 10K+ employees
Learn more about Highmark Healthexternal

$18.75 - $25.75/hr

Full-time

Re-posted 2 days ago

Highmark Health rating

7.8

Company rating: 7.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Company :
Highmark Inc.Job Description :
JOB SUMMARY
This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are maintained. the incumbent may assist in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluates, recommends and implements processes to ensure that account objectives are met. Serves as the sales liaison between group administrators and the Organization's internal departments for problem resolution.
ESSENTIAL RESPONSIBILITIES
  • Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.
  • Schedule and conduct periodic Client Service meetings as needed with group administrators
  • Assist in the preparation of benefit design analysis for specialized proposals and quotes.
  • Run financial reports or performs basic financial analysis on utilization data and market research and analysis.
  • Develop detailed specifications for implementation of new products for clients.
  • May conduct enrollment meetings during the account renewal process.
  • Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.)
  • Leverage internal resources to bring the best service and problem resolution to assigned accounts.
  • Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery.
  • Review and submit renewal documentation as needed, following up to assume complete
  • Develop documents and processes to ensure effective communication via work plans for all account implementation activities.
  • Function as the primary contact for the resolution of the day to day account service issues.
  • Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
  • Other duties as assigned or requested.

QUALIFICATIONS
Required
  • 2 years of relevant, progressive experience in the area of specialization
  • State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire.

Skills
  • Skilled in MS Office (Outlook, Word, Excel, PowerPoint)
  • Service orientation
  • Ability to work independently
  • Diligence
  • Problem Solving, decision making
  • Communication
  • Drive for Results
  • Evaluates Critically
  • Influence, Persistence & Resilience
  • Planning and Organizing

Language (Other than English):
None
Travel Requirement:
25% - 50%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Regularly
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice

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About Highmark Health

Sourced by ZipRecruiter

A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia, and eastern and northwestern New York with customers in 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. And our companies cover a diversified spectrum of essential health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions. Our financial position reflects strength and stability, with our year-end 2022 consolidated revenues totaling $26 billion. And we're proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.

Industry

Health care and social assistance and insurance services

Company size

10,000+ Employees

Headquarters location

Pittsburgh, PA, US

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